Asus RMA

Fingers crossed, the best way to get many things sorted is small claims, send the N1 form (uncompleted) and the 'other side' know you know what you are doing.

Vodaphone left me with a faulty phone for about 9 months, took it to the store, mucked about, it was a hardware fault so they did a software update on two occasions and returned it to me faulty both times. Them they collected it with the promise of a new phone and left me with no phone for two weeks. Said that I could have a new one if I renewed the 2 year contract which effectively means you paid for the new phone!

I complained, waste of time, I took them to court, claimed loss of the service and the loss of the residual value of the smart phone, Vodaphone sent a barrister up from London. I was awarded £450. I gave the barrister a lift to the railway station, he was made up 'cos it shaved hours of his journey home, nice chap, said I did well!

Now with 02 and I only get a sim, buy the phone yourself tis less hassle.

Keep us posted.
 
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jpod said:
Fingers crossed, the best way to get many things sorted is small claims, send the N1 form (uncompleted) and the 'other side' know you know what you are doing.

Vodaphone left me with a faulty phone for about 9 months, took it to the store, mucked about, it was a hardware fault so they did a software update on two occasions and returned it to me faulty both times. Them they collected it with the promise of a new phone and left me with no phone for two weeks. Said that I could have a new one if I renewed the 2 year contract which effectively means you paid for the new phone!

I complained, waste of time, I took them to court, claimed loss of the service and the loss of the residual value of the smart phone, Vodaphone sent a barrister up from London. I was awarded £450. I gave the barrister a lift to the railway station, he was made up 'cos it shaved hours of his journey home, nice chap, said I did well!

Now with 02 and I only get a sim, buy the phone yourself tis less hassle.

Keep us posted.
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Cheers mate.

Well done on getting a result in court.
Vodafone sending a barrister up LOL!. Some idiot in head office obviously thought they were in the right.

I was with Vodafone for 10 years and no problems. Sometimes the company leave the store staff to make the decisions and only get involved if you really kick up a fuss. I went with TalkTalk mobile after 10 years of loyalty to Vodafone mainly due to them wanting more for contracts that weren't worth the money.
The last time I upgraded my phone was 4 years ago, They kept trying to force Apple products onto me, hell no!


Will keep you posted.
 
Refund transfered into my bank already, £168. They don't pick the board up until Tue. This is above and beyond the call of duty.

Edit: I feel a bit guilty getting a full refund. I've had 2 years good use of the board. The average cost of a used board would have satisfied me.
 
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Well built electronics can last you years, take branded server mobo's for instance.
If a manufacturer offers 3 year warranty then they should honour that warranty.

Read this, this is where consumer law goes pear shaped and everyone gets confused.

http://www.thisismoney.co.uk/money/bills/article-1677034/Two-year-warranty-EU-law.html

As with UK law, a seller is not bound by the guarantee 'if the (fault) has its origin in materials supplied by the consumer'. But the EU rule does not require the buyer to show the fault is inherent in the product and not down to their actions.
The EU rule also says buyers need to report a problem within two months of discovering it if they want to be covered under the rule.
 
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Result Mick

Sadly folk like Asus appear to forget it is their reputation which suffers most in situations like this.
 
Waiting on an R9 290 RMA with Asus - OCUK have been fantastic in getting the card to them the same day they received it (!) but despite Asus confirming it needs repairing/replacing, it's still been 3 and a half weeks without anything back......

I know they quote 4 weeks max, but I didn't really think it would take them that long - feel lost at the moment :)
 
Nearly 4 weeks have passed since I raised the issue of the faulty mobo to Asus and still nothing. I could email them till the cows come home but get the same generic response.

I hope to hear from the CEO of the retailer I purchased it from though.
A lesson learnt for me regarding what brand to purchase and what retailer to purchase it from in the future. Both Asus and the retailer have lost my custom, not like they give a monkeys of course. Their attitude has proved that.
 
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The only way Asus will ever change is if their is a massive boycott of their hardware globally, but this will never happen - rich people out there will just buy a new exact product, and when the RMA replacement comes just sell it.

mick4545 said:
Refund transfered into my bank already, £168. They don't pick the board up until Tue. This is above and beyond the call of duty.

Edit: I feel a bit guilty getting a full refund. I've had 2 years good use of the board. The average cost of a used board would have satisfied me.
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I'm guessing this is the Rainforest, because they are the only company I know who will refund in full at any time within the duration of the manufacturer warranty, this in itself makes purchasing Asus products more desirable.
Ovr said:
Waiting on an R9 290 RMA with Asus - OCUK have been fantastic in getting the card to them the same day they received it (!) but despite Asus confirming it needs repairing/replacing, it's still been 3 and a half weeks without anything back......

I know they quote 4 weeks max, but I didn't really think it would take them that long - feel lost at the moment :)
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It's quite normal for Asus to go beyond the 28 days deemed acceptable for turnaround. Once it gets to 28 days contact OcUK and they should be able to sort you out. :)
RobWHS said:
Nearly 4 weeks have passed since I raised the issue of the faulty mobo to Asus and still nothing. I could email them till the cows come home but get the same generic response.

I hope to hear from the CEO of the retailer I purchased it from though.
A lesson learnt for me regarding what brand to purchase and what retailer to purchase it from in the future. Both Asus and the retailer have lost my custom, not like they give a monkeys of course. Their attitude has proved that.
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I mentioned in the previous quote, it's usually the normal thing for Asus to go beyond the 28 days deemed acceptable for turnaround, it's not the retailers fault.

When it does reach 28 days contact the retailer and mention trading standards quote 28 days maximum for turnaround, they should either refund you or give you an equal spec alternative option.
 
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Nelly said:
I mentioned in the previous quote, it's usually the normal thing for Asus to go beyond the 28 days deemed acceptable for turnaround, it's not the retailers fault.

When it does reach 28 days contact the retailer and mention trading standards quote 28 days maximum for turnaround, they should either refund you or give you an equal spec alternative option.
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Forget the 28 days turnaround. Neither Asus or the retailer are willing to play ball.
In this case the retailer is also at fault because they're ignoring the sales of goods act by not issuing me a refund or exchange.
Basically the retailer is saying 'Why should we refund when the manufacturer should repair the item under warranty!' And they have form for doing this at the annoyance of many customers who know their rights. This is why the CEO is getting the letter and not the donkey running the store.

A week ago Asus support said my problem was being sorted by 'the relevant department' This is BS yet they expect me to swallow it. Not even the director of Asus UK could be arsed replying to my request for help.

If the retailers CEO fails to resolve the problem then the small claims court it will be.
 
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RobWHS said:
Forget the 28 days turnaround. Neither Asus or the retailer are willing to play ball.
In this case the retailer is also at fault because they're ignoring the sales of goods act by not issuing me a refund or exchange.
Basically the retailer is saying 'Why should we refund when the manufacturer should repair the item under warranty!' And they have form for doing this at the annoyance of many customers who know their rights. This is why the CEO is getting the letter and not the donkey running the store.

A week ago Asus support said my problem was being sorted by 'the relevant department' This is BS yet they expect me to swallow it. Not even the director of Asus UK could be arsed replying to my request for help.

If the retailers CEO fails to resolve the problem then the small claims court it will be.
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I've just read through the whole shenanigans, without mentioning names is it a well known retailer? Yeah probally best to go through the small claims court, you have done everything by the book.
 
My Asus motherboard has survived and is out of warranty. Is this a success? :p

I didn't know they were so bad though... I've been buying exclusively Asus DirectCU graphics cards for a while... A 570 then a 670 and now a 7970GHz. :(
 
I've only ever had the misfortune of dealing with Asus for RMAs once and that was many years ago, but I see they haven't changed.

In my case it was a motherboard about half way through its three year warranty. In the end it took 7 weeks to get it back and it still didn't work. They make great products but their service is terrible.

They aren't the only ones though unfortunately, Abit used to be absolutely terrible back in the day. I RMA'ed a motherboard to them and it took three months to get it back.
 
Nelly said:
I've just read through the whole shenanigans, without mentioning names is it a well known retailer? Yeah probally best to go through the small claims court, you have done everything by the book.
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Yep, it's that very well know retailer (P______d) we all know and love with a good few clueless staff and equally clueless management ;)
I haven't shopped there since I purchased my mobo kit in 2012 and I won't be shopping there again.
If I don't hear from their Hertfordshire HQ then it'll be the small claims court.

The 28 day turnaround with Asus has till the 19th to show fruit. I won't hold my breath though.
 
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Dave1240 said:
Did XFX get taken off overclockers because of poor manufacture RMA service ?.

Bye bye Asus :P
RobWHS said:
Nope, they're still on overclockers.
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OcUK stopped using XFX for easily over a year, maybe longer without checking, this was due to XFX not fulfilling their warranty cover.

A few month ago OcuK came to an agreement with XFX so OcUK sort out the RMA's on their behalf.

OcUK will never drop Asus regardless how crap / non existant their RMA service is because they sell that many products of Asus.

If you dealt with Asus through OcUK you do eventually get the RMA sorted, after 28 days OcUK either credit or replace the item with a suitable replacement.
 
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