Asus RMA

you'll be fine aslong as you buy from reputable retailer and not one that cba to rma to asus

asus are difficult but you mustn't give in
 
wazza300 said:
you'll be fine aslong as you buy from reputable retailer and not one that cba to rma to asus

asus are difficult but you mustn't give in
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This is 100% correct.

Always use a reputable retailer when buying Asus products. The RMA service for components is dealt with via the retailer. If you have purchased from a back street retailer you will run into issues.

Asus do honour the warranty on components I know this from first hand experience.
 
Musty Pie said:
This is 100% correct.

Always use a reputable retailer when buying Asus products. The RMA service for components is dealt with via the retailer. If you have purchased from a back street retailer you will run into issues.
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I did use probably the most well know retailer out there
but the store staff including the management couldn't raise an RMA on the system. It took a letter to the retailers CEO to get things moving.

Asus on the other hand were extremely unhelpful with both myself and the retailer.
 
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RobWHS said:

Please remember my problem was with a motherboard and nothing else.
Motherboards aren't repaired in the UK. This and other communication / consumer law problems made it difficult. Not to mention Asus wanting the retailer to deal with the problem. I don't think you should have anything to worry about.
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I see. Are GPU's repaired/replaced by Asus from within the UK?

NMBlack said:
So that they have your e-mail address for sending adverts about their ROG products?
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Point taken. But I unsubscribed immediately so I don't get them. ;)
 
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