Asus RMA
- Thread starter mick4545
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Soldato
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In stark contrast Asus ARS for workstation or server products is generally great. Call/email the number, tell them the problem, email your proof of sale and you will get a replacement product from UPS (I think) and they will collect your faulty board at the same time. That said we have had to battle with them regarding DOA products as they seem to think its acceptable to return a second hand/repaired product in replacement for a brand new board that is DOA. 
Surprise, surprise Asus GPU over 28 days >> http://forums.overclockers.co.uk/showthread.php?t=18624010
All about profit, Asus are a massive company yet they won't go out of their way to give a decent warranty service.ZXSpectrum said:That said we have had to battle with them regarding DOA products as they seem to think its acceptable to return a second hand/repaired product in replacement for a brand new board that is DOA.
No one is suggesting OCUK drop Asus. It's apparent Asus are a poorly run company who don't give a monkeys about their customers or warranty.
The retailer is another story. A company representative said this:
"As a retailer we fully acknowledge our responsibilities under the Sale of Goods Act and all of our store colleagues receive training on this. We will always try to resolve issues directly first but on the occasions where we do refer customers to suppliers, it is because they are best placed to achieve the quickest resolution – as detailed in our receipt wallet"
I've been referred to Asus in this case who still say it's the retailers responsibility. Errr no Asus, the warranty is your responsibility yet you don't want to honour it.
In stark contrast Asus ARS for workstation or server products is generally great. Call/email the number, tell them the problem, email your proof of sale and you will get a replacement product from UPS (I think) and they will collect your faulty board at the same time. That said we have had to battle with them regarding DOA products as they seem to think its acceptable to return a second hand/repaired product in replacement for a brand new board that is DOA.
I wouldn't touch any more of their products. They are taking the p155 out of their customers if they think second hand/repaired products are acceptable as a replacement.
After reading multiple thread with the same comments, I'm thinking the same!!
They do go out of their way.......To make sure you give up with the RMA service after giving you the run around.
sometimes they will replace like for like with one they have repaired sitting on the shelves,i know gigabyte do this sometimes aswell,it will still have a warranty with it
depends if the repair is a big one or not I suppose
depends if the repair is a big one or not I suppose
I've read comments all over the internet regarding the Asus warranty service and it seems to be getting worse.
I wish I'd known then what I know now.
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Result!
After many emails, store visits, head office phone calls and people not knowing their arse from their elbow, I got a call yesterday form the retailer's store saying I could return the goods for a refund or exchange. This is 13 days after writing to the retailers CEO.
Asus can go and jump! After the crap I had to tolerate from them I'll never buy any of their products again.
After many emails, store visits, head office phone calls and people not knowing their arse from their elbow, I got a call yesterday form the retailer's store saying I could return the goods for a refund or exchange. This is 13 days after writing to the retailers CEO.
Asus can go and jump! After the crap I had to tolerate from them I'll never buy any of their products again.
Congratulations on your triumph! I've always gone with gigabyte motherboards and asus gpu's and never had any problems with them, but after reading all this I think my next card will be gigabyte and I'll stay clear of asus products.
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You have put me off a new ASUS GTX-970 to replace the ASUS GTX-460 on my ASUS mobo.
I purchased an Asus 760 Direct CU OC last month on the 'This week only' special deal, cracking little card. However after reading this and numerous other threads I'm a bit concerned now, naturally, should anything happen to it during the 3 year warranty period. I registered the card with them online and now have the card showing in my 'Asus Account' online under 'My Products'. Is that all I need do as far as warranty purposes is concerned?
The fact that the card was very good value for money on the 'This week only' deal plus that compared to similar cards from other manufacturers Asus offered a 3 year warranty over others only offering 2 years kinda swayed me towards the Direct CU.
The fact that the card was very good value for money on the 'This week only' deal plus that compared to similar cards from other manufacturers Asus offered a 3 year warranty over others only offering 2 years kinda swayed me towards the Direct CU.
You may have a warranty through the retailer. You don't have one through Asus.
Asus simply doesn't do warranty returns, whatever may be written on the box.
What's the point in registering it then? 
I assumed as with other bits of PC kit I've bought new from OcUK that the first year would be covered by the retailer and thereafter it would be up to Asus themselves to cover it? I know some, like MSI will not entertain third party RMA's and will only accept RMA's through the retailer. Is that the case with Asus?
For example, say my card develops a fault in 8 months - It would be RMA'd to OcUK who would deal with it (via Asus). If however the card developed a fault 18 months down the line it would be returned to Asus by myself, not going through OcUK?
Or am I getting that completely wrong?
I assumed as with other bits of PC kit I've bought new from OcUK that the first year would be covered by the retailer and thereafter it would be up to Asus themselves to cover it? I know some, like MSI will not entertain third party RMA's and will only accept RMA's through the retailer. Is that the case with Asus?
For example, say my card develops a fault in 8 months - It would be RMA'd to OcUK who would deal with it (via Asus). If however the card developed a fault 18 months down the line it would be returned to Asus by myself, not going through OcUK?
Or am I getting that completely wrong?
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Personally I'd have a word with OCUK before purchasing and ask what would happen if the product became faulty. I've heard OCUK get things done quickly.
I had to deal with an outside retailer who's staff didn't know what to do!!!!
Please remember my problem was with a motherboard and nothing else.
Motherboards aren't repaired in the UK. This and other communication / consumer law problems made it difficult. Not to mention Asus wanting the retailer to deal with the problem. I don't think you should have anything to worry about.
What's the point in registering it then?
So that they have your e-mail address for sending adverts about their ROG products?
The manufacturer provide the 3 year warranty not the retailer.
BUT....The retailer is the one who is supposed to offer a refund or exchange within the 3 year warranty period. This is where the confusion starts as some stores are saying THEY only offer a 2 year warranty.