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** ASUS TURBO 3YR RMA SERVICE: OcUK CUSTOMERS ONLY!! **

Gibbo

Gibbo

Gibbo

OcUK Staff
Joined
17 Oct 2002
Posts
38,553
Location
OcUK HQ
Hi there


Though Asus is always in our top three of VGA brands and regular in no.1 position simply due to the quality of their product one issue for a lot of customers has being perceived RMA service being poor.

Asus generally offer great service for the reseller the issue being is your then in the resellers hands for RMA terms.

As of today, OcUK is launching Asus Turbo RMA service. What this means for OcUK customers is any VGA card you purchase from OcUK that develops a fault within the 3yr ownership period will have the following actioned within 48hrs of receiving your faulty card back and it being tested as faulty:


1. Replacement for identical card or next card up.
2. If GPU is EOL then a replacement to equivalent or faster performing card.
3. If a suitable replacement is not found then a refund at market value which should enough to buy you a same performing or slightly faster card.


All of the above will be actioned within 48hr of receiving your confirmed faulty Asus VGA product back with ourselves for the complete 3yr warranty period.

We believe this service now makes Asus one of the very top choices for a graphics card as you now have a UK place to return the product for the whole 3yr period with a very fast turn-around time.


So I hope this makes you happy and you welcome the "Asus Turbo 3yr RMA Service" available exclusively from OcUK.


*Asus B-grade items fall under regular b-grade 90 day warranty terms.

**Asus cards returned to us must be un-modified and free of physical damage.
 
P.B said:
Glad to see this being improved hopefully will be worth the premium
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Sometimes Asus are very well prices, the 970 Turbo deal we did at £229 was incredible, to the point we sold over 1000 units in a week. :)

I am quite an Asus fan though, always liked their product and now with OcUK taking full control of the warranty for the full period with a 48hr service put Asus right at the top. :)
 
Gibbo said:
Sometimes Asus are very well prices, the 970 Turbo deal we did at £229 was incredible, to the point we sold over 1000 units in a week. :)

I am quite an Asus fan though, always liked their product and now with OcUK taking full control of the warranty for the full period with a 48hr service put Asus right at the top. :)
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Yer but then there is the 980ti gold edition. Just makes things like the classified by evga with its long and good warrenty, more appealing
 
varkanoid said:
When you say un-modified does this include removing the cooler for an AIO/Water but returning it with original cooler in place ?
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Disco_P said:
Does this mean that cards where the cooler has been removed for repasting or waterblock installation have their warranty void?
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That's the bit I don't like about these promo threads, they bum something up and walk away.

Could well be a yes, but the silence shouts NO! :(
 
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