• Competitor rules

    Please remember that any mention of competitors, hinting at competitors or offering to provide details of competitors will result in an account suspension. The full rules can be found under the 'Terms and Rules' link in the bottom right corner of your screen. Just don't mention competitors in any way, shape or form and you'll be OK.

** ASUS TURBO 3YR RMA SERVICE: OcUK CUSTOMERS ONLY!! **

Hey there guys

I no longer manage and look after technical support as I moved department's just over a month ago.

When I was still working in support with all Asus products we did send items back onto them directly for repair / replacement / credit in the event of a failure, so it is not replaced instantly unfortunately people.

I hope this clears it up

Bailey
 
Last edited:
distributors do it... but you'll see the pricing of asus and then outrage of the pricing at resellers ..


HACO said:
@Gibbo

Could you please clarify whether this is on offer for the RTX 3080s? Given that ASUS seems to be quite a popular choice this generation.
Click to expand...

with the pricing of the TUF, equals the Gaming OC with its longer warranty of 4. seem Zotac is having a headache with this launch and 5 yr warranty isn't stopping people switching
 
JediFragger said:
I think it's been withdrawn @HACO from what @ASUS GPU Support was saying in their last post that I saw. Maybe one could clarify but am pretty sure it's just normal RMA now.
Click to expand...
Is it? Only the other day an ASUS rep said otherwise.

There you go:

https://www.overclockers.co.uk/forums/posts/33892791/

Made going ASUS for my 3080 easier ;)

Here let me quote it:

ASUS GPU Support said:
Just so you know ASUS works with OCUK on graphics returns in house, so on warranty claims as long as theres no damage on the faulty card they should be able to swap over right away for a brand new unit, so the process should be really quick.

With this swap over in house it could equal a free upgrade in the future, if you'd like to swap for a same cost current model in 3 years time, not have a replacement model at purchase.
Click to expand...

They will swap it out with a brand new unit, that is very nice :D
 
TNA said:
Is it? Only the other day an ASUS rep said otherwise.

There you go:

https://www.overclockers.co.uk/forums/posts/33892791/

Made going ASUS for my 3080 easier ;)

Here let me quote it:



They will swap it out with a brand new unit, that is very nice :D
Click to expand...

Hi,

I queried the same point a week or so ago and was told that this information is incorrect.

ASUS GPU Support said:
Hi all, just so you know there was a miscommunication on this, so there won't be an option for an instant exchange. But I'm working closely with the service team to ensure everything is running smoothly.
Click to expand...
 
You must log in or register to reply here.
Back
Top Bottom