** ASUS TURBO 3YR RMA SERVICE: OcUK CUSTOMERS ONLY!! **

[Webzta]

Source?

Overclockers UK <[email protected]>
9:50 AM (15 minutes ago)

to me

Dear Alex Webster,

This was over 3 years ago and has not been active for quite sometime unfortunately, if you will note the date on the post, Feb 2, 2016.

Regards,

John K


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I am currently going through the process with a brand new 2080Ti. Overclockers have had since wed last week but are unable to replicate the bluecsreens as it stands.

 

[tommybhoy]

Yes Asus service is still valid

Tell them it was active on Oct 2018 which isn't 3 years ago, mistakes can be made, I had a problem with a purchase denied until I pointed bailley to the thread that contained the information and we resolved the issue.

 

[JediFragger]

@Bailey any chance of clearing up any confusion? I expect it's a big part of people getting Asus products from OcUK, otherwise their RMA 'service' is quite useless!

 

[Apone70]

i really hope this is still in place

 

[Webzta]

Well, judging by the response via webnote, and a seperate thread in customer service they both state it is no more.

My experience may be different as they couldn't find an issue with my card I RMA'd.

I put a 2080ti in and I got bluescreens etc, spent a week troubleshooting and agreed to RMA. Was within 14 days, they had it a week and then shipped back same card (arriving 2moro). Will see what happens, have agreed to try it in two machines if any issues.

 

[Apone70]

thats not good

 

[Dirk Diggler]

I put a 2080ti in and I got bluescreens etc, spent a week troubleshooting and agreed to RMA. Was within 14 days

You should ask for a refund if it's within 14 days, it can't be refused.

 

[Distracted]

You should ask for a refund if it's within 14 days, it can't be refused.

30 days isn't it (regardless of what the seller says)?

www.bbc.co.uk/news/amp/business-34403005

 

[Dirk Diggler]

30 days isn't it (regardless of what the seller says)?

www.bbc.co.uk/news/amp/business-34403005

30 days for faulty goods; 14 days for any reason (even no reason).

 

[Webzta]

I’ll try the card again and if any issues will have to.

 

[Apone70]

What PSU are you using? just make sure you are using separate power cables if its multi rail

 

[Webzta]

Superflower 850w platinum
Running two separate cables from the psu to the card.

 

[Apone70]

Definitely not your PSU then

 

[Webzta]

I have the card back, it's still crashing in Division 2 but I'm told it's just the game/drivers with the 20xx series.

 

[Apone70]

that sucks

 

[Sin_Chase]

I have the card back, it's still crashing in Division 2 but I'm told it's just the game/drivers with the 20xx series.

Nonsense.

I haven't had a single hiccup with Div 2 on a 2080.

 

[Captain]

Excellent deal. will the prices of their cards creep up due to this ?

They are already the most expensive brand of card anyway so prices shouldn’t be rising further.

 

[DeanT77]

It's a bit naughty that this "turbo RMA" was stopped and this thread wasn't updated to reflect it.

 

[Apone70]

Has it definitely been stopped?

 

[Webzta]

Nonsense.

I haven't had a single hiccup with Div 2 on a 2080.

I can't stabilise my division at all with this 2080ti, it's doing my head in.

Basically the answer now is I need to wait for the game/nvidia drivers to be updated..