ASUS UK RMA farce! Do NOT order ASUS motherboards?

ATIorNvidia · 16 Jan 2025 at 07:33

How are people still buying Asus boards?

The_Arbiter · 16 Jan 2025 at 08:59

ATIorNvidia said:
How are people still buying Asus boards?

AthlonXP1800 said:
ASUS is number 1 and the most popular motherboard manufacturer in the world

henson0115 · 16 Jan 2025 at 09:19

Rroff said:
Annoyingly one of the few that do exchange at the door but that isn't meaningful when they often just swap for a ropey refurb that likely has problems. It isn't like you can blame the company Asus use to do RMAs as depending on product different companies are used and/or they've changed companies and people talk of the same issues in other regions.

Thing which bothers me most is they are happy to badge things up as premium products and charge people premium prices but don't have enough faith in their premium products to stand behind them with a premium service if/when it comes down to Asus they'll happily replace a recently purchased expensive product with someone else's tatty return which may or may not have some degree of refurbishment done.

i cant say ive ever experienced ASUS doing a door exchange and I've dealt with there rma many times in the past, on most occasions you have to get past the
obstacles put up by the support team first to get to door exchange and that's the biggest problem. on 3 occasions ive had them tell me the serial number for the board is from some other country and they cant process it, so the shop took over for me. to be honest does it stop me buying asus when i need to, no not really as in most cases the shop you buy from will help especially if you buy from somewhere like ocuk. ocuk recently sorted an rma for phanteks for me, where a phanteks psu was not providing the correct voltage on all of the rails, phanteks wouldnt deal with it due to being in the usa, ocuk took over and gave me a refund and thats 6 years after buying the thing. however ive had many good experiences with phanteks for other things on rma, so its like anything as long as you have a backup plan its all good.

Rroff · 16 Jan 2025 at 09:30

henson0115 said:
i cant say ive ever experienced ASUS doing a door exchange and I've dealt with there rma many times in the past, on most occasions you have to get past the
obstacles put up by the support team first to get to door exchange and that's the biggest problem. on 3 occasions ive had them tell me the serial number for the board is from some other country and they cant process it, so the shop took over for me. to be honest does it stop me buying asus when i need to, no not really as in most cases the shop you buy from will help especially if you buy from somewhere like ocuk. ocuk recently sorted an rma for phanteks for me, where a phanteks psu was not providing the correct voltage on all of the rails, phanteks wouldnt deal with it due to being in the usa, ocuk took over and gave me a refund and thats 6 years after buying the thing. however ive had many good experiences with phanteks for other things on rma, so its like anything as long as you have a backup plan its all good.

Depends on product and if they plan to examine/fix or not - monitor has always been a doorstep exchange in my experience, stuff like laptops usually not, etc.

ADT · 16 Jan 2025 at 09:47

It's been a long time since things went downhill at ASUS.

henson0115 · 16 Jan 2025 at 09:57

Rroff said:
Depends on product and if they plan to examine/fix or not - monitor has always been a doorstep exchange in my experience, stuff like laptops usually not, etc.

ah fair enough its not doorstop exchange or atleast i didnt get to that stage with any boards

, no asus monitor for me so wouldnt know

freddie64 · 16 Jan 2025 at 10:05

Thankfully i have not had to RMA many things, but i always thought you returned the item to the retailer not the manufacturer.

Think i have only had one Asus motherboard and it was one of the best boards i have used, was a Maximus V Gene i got off the MM.

opethdisciple · 16 Jan 2025 at 10:47

So who are the good brands then?

The_Arbiter · 16 Jan 2025 at 11:43

opethdisciple said:
So who are the good brands then?

There isn't. But everyone knew that already. It's just some are under an illusion.

t2na · 16 Jan 2025 at 11:55

freddie64 said:
Thankfully i have not had to RMA many things, but i always thought you returned the item to the retailer not the manufacturer.

Think i have only had one Asus motherboard and it was one of the best boards i have used, was a Maximus V Gene i got off the MM.

It can depend on the retailer, some will pass you to the manufacturer directly but it can all vary depending on whatever agreement is in place.

I've had 2 Asus boards and thankfully both were great. It's such a tricky balance with Asus, I do think they make some of the best products but dealing with their service team and having any sort of issue with their products can be a proper nightmare to go through with.

Vimes · 16 Jan 2025 at 12:10

t2na said:
It can depend on the retailer, some will pass you to the manufacturer directly but it can all vary depending on whatever agreement is in place.

I've had 2 Asus boards and thankfully both were great. It's such a tricky balance with Asus, I do think they make some of the best products but dealing with their service team and having any sort of issue with their products can be a proper nightmare to go through with.

I thought that the SOGA, or whatever it is these days, still recognises that the contract is between you and the retailer.
If the manufacturer offer anything additional to your rights, that is extra above what you are entitled to .?
I can understand that sometimes it is easier to deal with a manufacturer but on the one occasion that I needed to have a warranty claim on an Asus router, the retailer was being less than helpful, someone more senior at Asus did try to be helpful, but informed me that they were not setup to deal directly with customers, but with suppliers etc.....

So, yes some retailers do try and push you to the manufacturer.

Tythus · 16 Jan 2025 at 12:10

damn it as they are the only ones who tend to do the specs I want =/

Kurgen · 16 Jan 2025 at 12:30

My dad still uses his ASUS P7P55-M with an i650 everyday since it was bought from new , has some old software on it. I think hes got his moneys worth

mattyfez · 16 Jan 2025 at 12:54

Tythus said:
damn it as they are the only ones who tend to do the specs I want =/

Try not to get on the bandwagon... I've an Asus mobo... Not my first and it's fine.

I also have an Asus expert book laptop, which is a brilliant bit of kit.

Both are powered by Intel Cpu's...the horror!
So technically my house should have exploded by now.

Don't buy according to brand, buy what you want.

rare · 16 Jan 2025 at 13:03

Kurgen said:
My dad still uses his ASUS P7P55-M with an i650 everyday since it was bought from new , has some old software on it. I think hes got his moneys worth

It’s amazing how processors from that era are still perfectly usable for simple tasks and web browsing etc.

t2na · 16 Jan 2025 at 13:39

Vimes said:
I thought that the SOGA, or whatever it is these days, still recognises that the contract is between you and the retailer.
If the manufacturer offer anything additional to your rights, that is extra above what you are entitled to .?
I can understand that sometimes it is easier to deal with a manufacturer but on the one occasion that I needed to have a warranty claim on an Asus router, the retailer was being less than helpful, someone more senior at Asus did try to be helpful, but informed me that they were not setup to deal directly with customers, but with suppliers etc.....

So, yes some retailers do try and push you to the manufacturer.

I can't speak for this industry but I know from the industry I work in that we'll often have an agreement between us, as the manufacturer, and the retailer as to where the service sits - and sometimes it might be that the cost of goods to the supplier is X% more because we (the manufacturer) have agreed to handle all RMAs etc.

I definitely think you're right in that when you purchase an item you have a 'contract' with the retailer - but the retailer is also able to justify that they have a 'service' agreement for that particular item with the manufacturer and you have to go direct as part of your contract with that retailer. We do it quite a bit, it's often easier for us to liase with the end consumer and resolve any issue but obviously some retailers prefer to handle it themselves too.

Tythus · 16 Jan 2025 at 16:21

mattyfez said:
Try not to get on the bandwagon... I've an Asus mobo... Not my first and it's fine.

I also have an Asus expert book laptop, which is a brilliant bit of kit.

Both are powered by Intel Cpu's...the horror!
So technically my house should have exploded by now.

Don't buy according to brand, buy what you want.

I bought the proart as I wanted onboard 10gbit + the usb4 so I can plug it into my dock

OldKitMan · 16 Jan 2025 at 16:34

Elevon said:
All brands have had boards that fail, you can't name me one that does not, I only ever had one MSI board die, ironically my Asus z68 board is 14 years old still going strong, my new Asus B650E Gaming E is only 15 months old but working great, I did have one old Epox motherboard with the infamous leaky capacitors that a lot of brands had the same issue back then, but that was still working even when I gave it away.

End of the day pot luck on reliability but most don't get dead board or serious faulty issues often, RMA as always down to the brand and area you live in.

I still use my Asus P8Z68-V PRO/GEN 3 as my workbench PC when I want to test something. Think I exclusively used Asus back in the days of Sandy/Ivy Bridge. Since moving over to AM4 though I've only bought MSI.

mattyfez · 16 Jan 2025 at 20:22

I don't care when I'm buying parts... I look at the price and the spec

Armadillo · 16 Jan 2025 at 21:17

Only problem sending stuff back to the retailer, is well, a lot have turned scummy for some reason. "nah we can't be bothered to deal it with it properly, have a partial refund". Legal, but they never used to do that as much, now it seems standard.