BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)

Strife212 said:
Why go through DGM at all? Ask the shop to give you a new one. They have to.
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They dont have to.

If the item was purchased and it was was DOA or developed a fault quickly, say 30 days, then the retailer will probably replace the item with a new one.

However, after it has been a while, say 3 months, then the retailer is obliged to get the item from you (you may have to pay for postage, if it is a RTB warranty), then send it off for repair, in his case to DGM. Now if it starts taking a long time to repair, then the pressure is on them to give you a monitor quickly - either they tell DGM to hurry up and deliver OR they can give you a new one from their own stock and deal with DGM separately.

The problem with the people on this forum is that they have handed over their broken monitors to DGM already. OCUK will turn around and say that they dont have the broken monitor, hence, cant replace the broken one with a new unit.
 
Strife212 said:
The people who sold the monitor to you HAVE to help you out within the first 12 months, don't let them fob you off.
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They actually have to help you out for 6 years under the sales of goods act, the first 6 months the onus is on the retailer to refute the goods not being fit for purpose, after that it's up to the consumer (although at that point you're better off going the warranty repair/replacement route if the manufacturer is halfways decent).
 
I would ask the shop, if I could get my monitor back, but as I have said DGM have done a runner, and fail to reply to my emails, my phone calls, and even put the phone down on me one time when I started the conversation with,
"Hi, My monitor has been gone for repair for 2 months now" (that was 1 month ago). After that, the man cut me off and didn't pick up the phone again.

Also, once a staff member gave me his name and told me to ring back in 15min, as he would go to the service department and find out what was wrong with my monitor. I rang back to be told that no one with that name works here.

These are only half the stories, as I type these only when I remeber them.
 
frodo60 said:
I would ask the shop, if I could get my monitor back, but as I have said DGM have done a runner, and fail to reply to my emails, my phone calls, and even put the phone down on me one time when I started the conversation with,
"Hi, My monitor has been gone for repair for 2 months now" (that was 1 month ago). After that, the man cut me off and didn't pick up the phone again.

Also, once a staff member gave me his name and told me to ring back in 15min, as he would go to the service department and find out what was wrong with my monitor. I rang back to be told that no one with that name works here.
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Words fail me. DGM seem to be using every excuse in the book to fob off customers.

I know I shouldnt but the staff member who gave you a fake name made me laugh. In fact, I wouldnt be surprised if the "service department" doesnt actually exist :D
 
Erbs said:
For those that don't know :-

Consumer Direct (Trading Standards)
http://www.consumerdirect.gov.uk/

Tel : 08454040506

They are worth getting in contact with even if its just for advice.
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Found this on that website, interesting - the below is specifically for electrical items after purchase, wish I'd dealt with OCUK now not DGM direct

The trader must sort out your problem, not the manufacturer
Remember, if you are entitled to a refund, replacement, repair or compensation, it is the trader who must sort out your problem. The trader cannot tell you to go back to the manufacturer.
 
The thing that is annoying me now is having to chase them for an update, at no time have they contacted me, and I can't even get in touch with them, it's a total disgrace, I cannot believe how anyone can trade nowadays with customer service like this, it's appauling

Well, once my 8 days is up and especially if I've not been able to contact them then this is being taken further
 
frodo60 said:
I would ask the shop, if I could get my monitor back, but as I have said DGM have done a runner.
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I would still phone OcUK and ask them to find out what is going on at Digimate and where your monitor is. Digimate won't put the phone down on one of their biggest customers (unless they really have done a runner lol). Just remember you bought the monitor off OcUK and one way or another they have to sort this out for you.
 
Finally managed to get through to DGM UK, I have a faulty panel and they have no spare panels and are awaiting new shipment from abroad but have no lead times for expected delivery but it def wont be this week, suggested ring back early next week for an update

Maybe I'll get it back the day after the 3yrs warranty expires at this rate :mad:

Interested to know if anyone else can get through to check stories :confused:
 
That is what they told me last week. I was told they would have a solution early this week and to ring back tommorow if I hadn't heard anything (Which of course I haven't).
 
I was in the market for a cheap 24" monitor and had considered this particular one, I'm glad I found this thread first.

As someone has already mentioned, the silence from OCUK on the level of support their customers are getting is deafening, in the past suppliers have been dropped for poor service haven't they?

What concerns me the most is that the original post says.

"Plus it comes with a 3yr on-site warranty swap out service" yet the item says "Warranty : 3 year on-site collect and return warranty supplied by Manufacturer (Call DGM direct for all support and RMA issues on 0871 2508000)"

Seriously misleading.
 
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ten80p said:
Finally managed to get through to DGM UK, I have a faulty panel and they have no spare panels and are awaiting new shipment from abroad but have no lead times for expected delivery but it def wont be this week, suggested ring back early next week for an update

Maybe I'll get it back the day after the 3yrs warranty expires at this rate :mad:

Interested to know if anyone else can get through to check stories :confused:
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LMAO.

I cant believe that they have the bare faced cheeck to actually come out with that excuse.

I think they need to tell you to call back in 15 mins while they check their fictitious "service department". Oh and dont forget to get a fake name from them, so that you know who to call when you do call back. ;)
 
Cuchulain said:
As someone has already mentioned, the silence from OCUK on the level of support their customers are getting is deafening, in the past suppliers have been dropped for poor service haven't they?
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Dont expect OCUK to reply to the threads in these forums. If you have a problem with service, etc, then the official way is for you to contact them via webnote or phone.
 
sunama said:
Dont expect OCUK to reply to the threads in these forums. If you have a problem with service, etc, then the official way is for you to contact them via webnote or phone.
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I don't have a problem with OCUK's service, I'm going to order a different monitor elsewhere ;) so I'm hardly likely to ring them.
 
To all those DGM owners who have their faulty screen currently with DGM, what are you doing about it or what do you intend doing about it, how much longer are you prepared to wait to hear anything concrete ?

I today spoke to OCUK and for screens over 28 days old if they took the screen themselves they would pass this onto DGM anyway, it wouldn't be repaired or replaced from OCUK stock

Also spoke to consumer office / office of fair trading several times, they said that with respect to DGM not being able to even name a date by which new panels would arrive with them (required to repair) then this is deemed as being "an unreasonable ammount of time to wait for a repair or appropriate replacement" and they can be written to stating the sale of goods act 1979 and have 14 days to reply in writing with an appropriate response, failing this then OOFT will pursue (this is despite the fact it's not bought from them directly)

Interestingly they also said that the consumer has the right to request the screen be returned to the consumer free of charge, and that it then becomes the responsibility of OCUK to resolve under the same sale of goods act 1979 along with your stat rights, they were very clear on this point

Because DGM cannot repair, and OCUK don't repair then OCUK should liase with the consumer to reach a resolve such as a replacement or refund, they were very clear on this also, also said OCUK should be written to as above so that both parties are aware of the situation

If both DGM and OCUK fail to respond appropriatley in writing within 14 days then the OOFT will take the matter further

They said that if the procedure is for DGM to repair and they cant (regardless of the reason) and OCUK don't repair nor replace from stock then thats not the consumers problem as the consumer is following the procedure laid down to them

I have no axe to grind with OCUK, I've spent a lot of £ here over the past few months and never had any problems, even the guy I spoke to today was curtious and helpful, and I have to say I'm not totally comfortable with having to write this on a forum but at the end of the day this issue for me and a fair few other people isn't getting any closer to being resolved, some poor buggers now over a month and just in limbo land to be honest

Anyway thought I'd share the above info with you :confused:
 
Thanks for that ten80p, it's useful infomation. OcUK got back to me today saying they weren't sure what they could do, but they would see if they could prod DGM.

Can I suggest everyone that has a problem regarding this make OcUK aware. So at least they know this is a serious issue affecting multiple people.

If I don't get a decent answer by the end of the week, I guess I will have to fire off a letter quoting the sales of goods act to DGM.
 
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