BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)

ten80p said:
To all those DGM owners who have their faulty screen currently with DGM, what are you doing about it or what do you intend doing about it, how much longer are you prepared to wait to hear anything concrete ?

I today spoke to OCUK and for screens over 28 days old if they took the screen themselves they would pass this onto DGM anyway, it wouldn't be repaired or replaced from OCUK stock

Also spoke to consumer office / office of fair trading several times, they said that with respect to DGM not being able to even name a date by which new panels would arrive with them (required to repair) then this is deemed as being "an unreasonable ammount of time to wait for a repair or appropriate replacement" and they can be written to stating the sale of goods act 1979 and have 14 days to reply in writing with an appropriate response, failing this then OOFT will pursue (this is despite the fact it's not bought from them directly)

Interestingly they also said that the consumer has the right to request the screen be returned to the consumer free of charge, and that it then becomes the responsibility of OCUK to resolve under the same sale of goods act 1979 along with your stat rights, they were very clear on this point

Because DGM cannot repair, and OCUK don't repair then OCUK should liase with the consumer to reach a resolve such as a replacement or refund, they were very clear on this also, also said OCUK should be written to as above so that both parties are aware of the situation

If both DGM and OCUK fail to respond appropriatley in writing within 14 days then the OOFT will take the matter further

They said that if the procedure is for DGM to repair and they cant (regardless of the reason) and OCUK don't repair nor replace from stock then thats not the consumers problem as the consumer is following the procedure laid down to them

I have no axe to grind with OCUK, I've spent a lot of £ here over the past few months and never had any problems, even the guy I spoke to today was curtious and helpful, and I have to say I'm not totally comfortable with having to write this on a forum but at the end of the day this issue for me and a fair few other people isn't getting any closer to being resolved, some poor buggers now over a month and just in limbo land to be honest

Anyway thought I'd share the above info with you :confused:
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me also, i don't have this monitor or a problem with OC, it is a principle, if they do it with the monitor what next?

some have said that OC will not respond on here, i think they have left it to late to respond, there is allready a stink that will take a lot of good will/gesture to disipate!!
 
ten80p said:
To all those DGM owners who have their faulty screen currently with DGM, what are you doing about it or what do you intend doing about it, how much longer are you prepared to wait to hear anything concrete ?
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I think you all need to get in touch with eachother, preferably not on this forum (as it might get locked/closed/deleted) and work together, ie. decide on a course of action (which may include legal action against DGM) and all of you stick to it.

Usually, when you act as a group, there is a better chance of resolution in your favour, than if you act alone.
 
I'm on my second monitor now, it arrived yesterday morning and just had to request an RMA for this one as well, Overclockers were great on replacing the first one, I just hope all goes as smoothly now I want a refund. I did not even even get to calibrate this one before there was a click sound, the monitor flickering and then starting to over heat.

The panel it's self looks fantastic but I think it's other components/build Quality letting it down, this second one had lots of hairs/brush fibres sticking out where the panel met the case??

I bought this to amuse myself while recovering from cancer treatment and its been nothing but a pain so when I get the refund I think I will spend a bit more and get the BenQ or wait for the 24" Hazro.
 
Just borrowed one of these off a mate to fully appreciate the difference over my 19" samsung, in situ. Had a look at COD4 and GRID @1680x1050. Even though i know its not the native res, the picture on both looked excellent. However, i have been following bits of this thread for sometime now, and am totally put off buying one of these. I suppose it stands to reason that knocking these out for just over £200, with a VA panel, they must have cut corners somewhere (originally i thought it was lack of frills, inputs etc).

Does anyone know which other, more expensive models, use the same VA panel (i remember a Benq is one).

thanks
joe
 
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ten80p said:
Finally managed to get through to DGM UK, I have a faulty panel and they have no spare panels and are awaiting new shipment from abroad but have no lead times for expected delivery but it def wont be this week, suggested ring back early next week for an update

Maybe I'll get it back the day after the 3yrs warranty expires at this rate :mad:

Interested to know if anyone else can get through to check stories :confused:
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When did you send your monitor off for repair, as I can WARN YOU. They said THE EXACT SAME THING to me 3 months ago.
 
Strife212 said:
The people who sold the monitor to you HAVE to help you out within the first 12 months, don't let them fob you off.

Why go through DGM at all? Ask the shop to give you a new one. They have to.
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This is correct.

Its broken, refund please.

:confused:

As it happens, I was a click away from buying one of these a few times, I really think OcUK should be getting involved more as things like this can put people off buying from them for good.
 
Having bought 1 of these monitors a few months ago and following this thread closely, I would still buy another, if I needed a 24" monitor.

OCUK will get involved, but you must inisist, should your monitor break down, that you want OCUK to deal with the RMA process and that you dont want to deal with DGM as you have heard horror stories. The problem happens after a year, when you will be obliged to deal with DGM direct, in which case you can expect to threaten them with court action.
 
sunama said:
Having bought 1 of these monitors a few months ago and following this thread closely, I would still buy another, if I needed a 24" monitor.

OCUK will get involved, but you must inisist, should your monitor break down, that you want OCUK to deal with the RMA process and that you dont want to deal with DGM as you have heard horror stories. The problem happens after a year, when you will be obliged to deal with DGM direct, in which case you can expect to threaten them with court action.
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The problem is that all OCUK will do after 28 days is send the screen off to DGM anyway, which is what I've done, OCUK do not replace from their stock, offer a refund or replace the screen so because DGM have no spares for repair then everyone like me is in limbo land, however all this shouldn't be my problem, I've got an item with 3yrs warranty that right now seems to count for nothing

My patience on this matter has now run out and I'm now going down the legal route, I've followed the procedures given to me and still don't know when (and if) my support call will get actioned let alone resolved, I find this totally unacceptable and the consumer advice council/OOFT are now involved with the legal side of things, and possibly my credit card provider too

My last post on the matter now, Seriously had enough :mad: All those having waited longer than me, your cases are even clearer cut, OOFT have said from their point of view it's a simple case, suggest you look into it too

Good job I kept my 19" CRT :D
 
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ten80p said:
The problem is that all OCUK will do after 28 days is send the screen off to DGM anyway, which is what I've done, OCUK do not replace from their stock, offer a refund or replace the screen so because DGM have no spares for repair then everyone like me is in limbo land, ...
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Not so.

OCUK will take your monitor and hand it over to DGM. Cue the 3 month wait.

After this time, you go back to OCUK and say its been 3 months and we arent getting any joy. Can I now have a refund or new replacement. If they say no, you take them to court - it should be easy as they were the ones who collected your monitor from you and also took your money. DGM wouldnt be involved.

However, what others have done is handed DGM over their faulty monitor. OCUK have no knowledge of this. You cant take OCUK to court as they will say,

"Your Honour, Mr XXXX gave us his money, and we delivered a monitor to him. Weeks/months went by and we didnt hear anything from 1080p, which led us to believe that all was OK.

We have no knowledge of any faulty monitor. He claims that he called us initially and that we advised him to send it to DGM. This may have happened but we have no record of this conversation.

With regards to his claims to a refund, we donot have his monitor and never collected it from him at any stage. The last we knew of the monitor was when our courier delivered it to his door and he signed for it."
 
Update.

Contacted OcUK Sat am asked for RMA
OcUK emailed me Sat pm issueing RMA, said monitor would be collected Monday
Monday pm City Link collected monitor.
Today (Wed) received 3 emails from OcUK:-
1) 16:29 Your RMA has been received at our offices. All RMAs are tested in compliance with manufacturer requirements. This testing process is currently taking around 5-7 days. Once this has been completed we will e-mail you again with an update on progress.
2) also 16:29 The product.... has been replaced, this will be sent on a new order with order number......This will be despatched as soon as possible, current stocks allowing.
3) 16:49 Your Order has been packed and is in the process of being shipped.

In my case superb service from OcUK, just hope the replacement is OK

I wonder if it would be possible, given the significant level of problems these monitors appear to be giving, for OcUK to test them prior to despatch, even if it meant delaying delivery for a day or two?

Pete.
 
EasyPC, you bought your monitor recently and it was effectively faulty on arrival. OCUK have been very efficient when dealing with these types of faults. Turn around times have been quick and straight forward.

The problem happens when you have a good monitor that develops a fault after a few weeks/months. This is the problem that the other people in this thread are having, ie. being referred to DGM and DGM messing around.
 
Can't get this monitor to display 640x480 or 800x600 at the correct aspect ratio. Guess Im the only one playing Startcraft and Diablo 2 huh. Can't stand fat-o vision :)
 
Nope.

I was able to force 640x480 on my Dell 20.1" using Riva Tuner. But can't get that to work on this. Been messing around with it for ages but nothing so far.

I found an app to run Starcraft in a window. But it runs at native res so the window is pretty damn small...
 
Hi, I returned my faulty monitor -a dead pixel that evolved into a vertical line- to DGM on Monday. After reading this thread I'm considering requesting them to return it and taking the OCUK route.
I actually bought mine as an open-box/B-grade TN panel and was wondering how that would affect my standing with OCUK and the Sales of Goods Act?
 
@FooAtari
I've been using this monitor for less than a week and from what I can see it always scales the image to fit the full screen. All is not lost, I've just run a test with a 10 year old game 'The Longest Journey', all I needed to do to correct the image was enable 'Maintain aspect ratio' in the video card control panel. I have an ATI card but hopefully you can find a similar setting for your drivers.
 
Tried that. At least I know its definitly the Nvidia drivers that stop that working... It always reverts back to use monitors in built scaling.

Im very tempted to sell my 8800GTX for a 4850 at the moment...
 
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jehovapavlova said:
Hi, I returned my faulty monitor -a dead pixel that evolved into a vertical line- to DGM on Monday. After reading this thread I'm considering requesting them to return it and taking the OCUK route.
I actually bought mine as an open-box/B-grade TN panel and was wondering how that would affect my standing with OCUK and the Sales of Goods Act?
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Doesnt the B-grade monitor have a 3 month warranty with OCUK?
How long ago did you buy the monitor?
 
Hey sunama, I purchased the monitor 6th March, so over 3 months; but I think it actually stated 14 days guarantee/warranty with OCUK. The 3 year swap-out was the reason I took the risk with a B-grade product (I can live with a dead pixel or two!)
What I was wondering was whether or not I could cite the Sales of Goods Act with a open box product? I was told that the box had merely been opened and that the item was 'as new' - no doubt returned swiftly by someone on this thread expecting a VA!
 
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