BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)

Do you really think a company that has/knows a 5% failure rate would still stock the said product ??

C'mon use ya head

Look at replies in the specific thread, If all that read/or have posted about the DGM surely that posting will grow massively ??
 
use you head!?!

hind sight is a great thing, when OC agreed to stock these they probably didn't know they would get lumbared with this many failures.

with 5% failure rate OC would have to be knocking them out at a steady rate for us to see a significant growth in complaints!

the main issue here is not the failures, its the slopey shoulders of OC by making people go to DGM when they are protected by the consumer act and the total lack of support from DGM.

like i said other manufacturers aren't suffering this many losses, so it is down to ancillary components and the assembly line which in any engineering book is bad manufacturing!

you can stick up for the monitor all you like but the number of complaints about failures and poor support are of a significant number to warrant avoiding this product like the plague until posts of satisfactory repair and service are received
 
Puglet is still runing his Yuraku 24" 2 months after originally buying it without fault, it's awesome... shame there seems to be quite a few dissapointed people with them!

Cheers Pug
 
Update

After a couple of webnotes to OcUK Saturday morning I got an RMA from them (OcUK) Saturday afternoon, monitor is being collected Monday (fingers crossed), so far support from OcUK seems good.

Pete.
 
I think Overclockers should be getting these units replaced from their own stock in the first year, they're just passing the buck so to speak. If they really cared about the customers with faults instead of profit margins then everyone would be happy.

Even just a gesture of goodwill to put our minds at rest to offer a new or refurb'd replacement from their own stock if DGM still haven't resolved the RMA within a month.

We shouldn't have to utilise the Sales of Goods Act or any other legal defence, but for OCuK or DGM to be associated with people using this action against them doesn't make their image look good and only will affect future business with the said companies in the long term.

I think a lot more of these monitors are going to go down. If you think yours is spot on, I think you'll get issues with it soon. I had mine 6 months with no issues until a week ago.

I'll be forced to purchase another monitor from elsewhere if mine's not back in good time, because I'd rather pay my way out of the shambolic link to DGM I have rather than to waste more money and effort chasing them, then I'll sell my replacement monitor whenever it's returned to me if it's still worth anything, everyone will probably have OLED displays by that time and LCD will be dead.

Can we have some form of response here from a rep at OCuK just to show you do have feelings and show a little guilt? May be offer some assistance rather than just the usual 'You have to deal with DGM' response?

I'm not a happy customer, so what are you going to do to make me a happy one? oh and you might find a few more unhappy customers here too. :confused:
 
I have a Yuraku version and love it but agree with the coments that it uses the same panel as benqs, this doesnt mean they have the some components which are equally as important as the panel.

But I took a gamble and am very pleased with my choice
 
gadgets said:
use you head!?!

hind sight is a great thing, when OC agreed to stock these they probably didn't know they would get lumbared with this many failures.
Click to expand...

OK then. Why dont they pull the item from the inventory now? Or last week? Or last month?

They continue to stock it, indicating that they feel it is worth it.
 
Dappy said:
I think a lot more of these monitors are going to go down. If you think yours is spot on, I think you'll get issues with it soon.
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Based on a bit of hysteria drummed up by a few users? These monitors are sold on lots of different sites and nowhere, but on this forum, are people implying that a disproportionate amount of them are dying. Even in this forum there is nothing to support that assertion based on the huge amount of posts talking about buying this monitor (not only in this thread) and the handful of people claiming broken monitors. I realise you're probably upset that your monitor died, but that in no way means everyone's monitor will die. Even if we are to presume that there is more talk of RMAs of the monitor than is usual, which I don't believe there is, this can be explained by the relatively poor RMA service; you're more likely to post on the internet about a replacement monitor if it took you ages to get sorted.

People need to calm down and those making these wild assertions need to start trying to back them up with some evidence or stop making them.
 
fini said:
Based on a bit of hysteria drummed up by a few users? These monitors are sold on lots of different sites and nowhere, but on this forum, are people implying that a disproportionate amount of them are dying. Even in this forum there is nothing to support that assertion based on the huge amount of posts talking about buying this monitor (not only in this thread) and the handful of people claiming broken monitors. I realise you're probably upset that your monitor died, but that in no way means everyone's monitor will die. Even if we are to presume that there is more talk of RMAs of the monitor than is usual, which I don't believe there is, this can be explained by the relatively poor RMA service; you're more likely to post on the internet about a replacement monitor if it took you ages to get sorted.

People need to calm down and those making these wild assertions need to start trying to back them up with some evidence or stop making them.
Click to expand...

just to mix it up some more, a friend of mine bought a dgm from a competitor. it broke after two days. touch wood, mine is still going strong. there are a LOT of reports of problems, far too many for the amount being sold im sure. either way, these arent reports of monitors developing faults after a few months, they are virtually all brand new monitors arriving with problems or developing them after a few days. I can only assume something has changed.
 
helmutcheese said:
Does not matter if you have the best product in the world because as noted above the more you sell the more chance there is of a % of failures.

The REAL ISSUE here is support sucks from what I have read.

You NEED good support.
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I have had mine for a few weeks now and it been great, the only slight problem mine has developed is 1 stuck/lazy pixel (stuck on red). Touch wood it doesn’t get worse.

Reading the RMA threads I have to agree that the DGM support ******* sucks.

Also I would expect a bit more support from OcUK as the problems are in the first 12 months.
 
Right, my story.
Bought this in January. Developed 1 stuck green pixel within 2 weeks. I ignored it.
3 months later, I left my room with the monitor on, and came back 20sec later and found a permanent fixed line of vertical green pixels on the monitor.:mad:

Phoned up digimate and they said that they would pick up the monitor the next day and it would be repaired within 7 days. Brilliant support I thought.
3 months later and nothing. This taks the absolute mickey. I have been ringing them for the past 3 months (twice weekly) and I get different crap every week, like:

1. It needs a new panel, which we have to get fromt he far east and that takes time. (bull, as I work in engineering and they seem to have no problems with supply and demand issues, and it does not take 3 months for shipping).

2. You have been moved to the top of the list for repairs, so should be repaired within a week.:mad:

3. Someone will ring you with an update. (no one did for three months).:mad:

4. Someone will ring you regarding a replacement monitor.:mad: No one did.

5. I ring them up and then they say, you will get a replacement within a week, I have booked it in.:mad: (nothing).

I have now contacted the main company via web questions on their website. If I get no reply, I will be contacting my lawyer (my cousin:D) for some free legal help.

I want my f'ing monitor back repaired or a new one NOW!!!! I have had it for 6 months, with it gone for 3 months for repair.

Their 3 year warrant yis a pile of poo to be honest.

This company are a bunch of idiots, DO NOT GO NEAR THEM. I am tempted to buya Dell 27" one now, as their support is excellent.
I blame Digimate, not OCUK, as Digimate are giving me the run around, although OCUK should really be dealing with this in the first year, not me.
 
Always contact the store you purchased the good from originally, as its their responsibility.They can direct you to the manufacturer if thats what procedure is for that product/brand.However you must always keep in contact with the company that supplied you the monitor at the end of the day it was them that took your cash.

Ranting on an open forum is never the best way to go about solving these issues. And will probably annoy the other parties considerably. Why dont you give OCUK a call?
 
sunama said:
OK then. Why dont they pull the item from the inventory now? Or last week? Or last month?

They continue to stock it, indicating that they feel it is worth it.
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define worth it?

worth it as it is a good monitor and their customers will be pleased?

or its worth it in that they have a huge margin on it and it is financially worth it to them?

you lot seem to be getting business mixed up, OC are not doing this for fun, or to make people happy (although this is a side related issue) they are in it for the money full stop!!

if they have a good margin on the DGM monitor and they pass all repairs or moans and groans to DGM and not service it themselves, hell they are on to a winner as it will not cost them a penny for courrier pickups staff time spent checking etc. etc.

this could be why they haven't pulled them because they are on to a winner even if the monitor is a P.O.S
 
s1ick said:
Ranting on an open forum is never the best way to go about solving these issues. And will probably annoy the other parties considerably. Why dont you give OCUK a call?
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You mean DGM will get annoyed and decide to not fix the monitor? The guy above has been waiting 3 months and still has no result. It cant get much worse.

Companies like that should be taken to court and damages sought.

The damages should include the time taken to make calls, write letters, emails, etc and the costs involved in contacting solicitors, contacting the company (in this case, DGM) and sending letters off. It just isnt right for a company to so blatantly lie and say that they have not got a single monitor that they can replace the defective one with. In 3 months, perhaps their factory hasnt produced a single monitor, but if you believe that, you will believe anything.

Bad service should be publicised and not kept a secret, which it seems, you are advocating.
 
gadgets said:
define worth it?

worth it as it is a good monitor and their customers will be pleased?

or its worth it in that they have a huge margin on it and it is financially worth it to them?
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Both. If the monitor keeps arriving at customer homes, DOA, then OCUK have to pay for the courier to pick up the monitor and re-deliver. This happened when the TN debacle happened. I'm sure OCUK mustve lost money on those monitors.

The reliable products are those that generally give you the best profit, as once you have sold the item, you can forget about it (ie. you dont have to worry about putting resources into dealing with returns and RMAs). Even if you are making £10 per product, its a good profit.

However, if you are making £20 on a very bad product, all you need is half of them to go wrong and you will end up losing money or bearly breaking even.

Anyway, until we know the failure rate and the profit made per unit, by OCUK, we will never know the full facts.
 
i don't know why you are defending it, there are people that have had DOA's, broken after a couple of days and months.

then on top of that they get palmed off with go to the manufacturer, who then palms them off with problems in supply and they have had no monitor from a week up to 3 months.

that is the full facts!

they both DGM and OC have put the nail in the coffin for this monitor with the poor back up.

DGM could well put themselves out of business, so where does that leave you with a 3 year warranty that you took great pride in when telling somone to go out and get one?

like you said you pay your money and you take your chance, only on this ocassion you will be very lucky to be a winner!
 
It would be interesting to see which panels are having problems (I know its not only due to the panel but still good to know). Can the ppl having problems confirm what panels they have.

I have AU-M240UW01-V0 (had for two weeks). Only one stuck pixel (red) developed after 1 week. Apart from that its fine (touch wood).
 
Screen type: AU-M240UW01-V0

Will quickly re-cap previous posts on my situation:-

Monitor developed line across screen after 5 months of use. Rang OCuk up straight away they insisted i dealt with Digimate and that was their policy on these monitors. So i basically did all the leg work for OCuk and sent it to Digimate. Digimate have had the monitor for nearly a month, been given same excuses as many others each week of no screens to repair mine and no new units to send out as replacement. OCuk arn't interested in helping as their stance on the situation is I sent Digimate the monitor so there is nothing they can do as they don't have the monitor. Even though thats what i and many others were TOLD to do by OCuk in the first place!!
(Why OCuk and Digimate can't communicate to each other and sort this out for their customers is beyond me).

Couple more days and if the situation is the same then Trading standards get involved and i order a different make of monitor from a different retailer.
 
sunama said:
They continue to stock it, indicating that they feel it is worth it.
Click to expand...

they also stocked q-tec psu's for a very long time even though everybody condemned those awful bloody things. it'll be worth it for them im sue, but only from a sales point of view.
 
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