BARGAIN - OcUK 24" with DVI (*VA Panel) for £179.99+VAT (This Week Only Deal!!)

I only realised I should've photographed the fault as the courier was sailing down the road...I think I probably need a 'tap' somedays.

gadgets said:
sounds like they realised they had a problem with all the repairs backing up and farmed it out.

not very reassuring that they can't support their own product.
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After browsing that site I've come to the conclusion that they might be the UK's authorised service centre for Digimate.
 
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jehovapavlova said:
I spoke to DGM CS today to enquire about my monitor and they informed me that they could not find a line of dead/stuck pixels. I was obviously puzzled so they double-checked and phoned me back confirming no fault - the representative emailed pics to corroborate this. They're sending it back Tuesday. Although I'm slightly worried that the line has disappeared, I'm happy with the service.

Interestingly, the email was sent via www.it-repair.co.uk.
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I've posted a couple of times in this thread detailing a flashing line of pixels right across the screen that would appear only very occasionally.

I haven't seen it in about 3 months so I imagine it's fine like yours is, although I have to admit that the line only appeared after using the monitor for a month or two, so it may come back yet :confused:
 
well just got my refund from ocuk, took just over a week to get send back and a refund to be given which is pretty good, decided to get myself a samsung 245B although the viewing angles arent as good the picture quality is awesome :D
 
gadgets said:
why would you authorise a third party to carry out all your repairs?

unless you couldn't handle the volume of repairs!
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Quite a few companies do this, if your based the other side of the world and your shipping takes a month then it makes perfect sense.

Have a thid party company with a container of stock they they use and then send a faulty container back to the manufacturer.

Some of the bigger companies do this with seperate divisions/companies in place just to handle the RMAs, although they normally still are branded so you would never know unless you looked into it. :)
 
Can anyone tell me if the OC version should be HDMI compatible?

I know it wont take HDCP input - but surely a DVD player connected HDMI-DVI or a PS3 connected HDCP-DVI with just the main menu screen showing should work as mine doesnt and it's the 2nd one I've had !?
 
gadgets said:
... this is not using an entry level panel and this monitor has atleast has hit that but as i suggested it is probably closer to 10%!
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There is absolutely no way of us to know what the failure rate is until DGM or OCUK give us the data.

Failure rate could be 0.1% or it could be 50% - we just dont have the data and this forum is not an indication as buyers will usually only post if they have a problem.
 
sunama said:
There is absolutely no way of us to know what the failure rate is until DGM or OCUK give us the data.

Failure rate could be 0.1% or it could be 50% - we just dont have the data and this forum is not an indication as buyers will usually only post if they have a problem.
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did you not read the article, doesn't matter what brand they are saying there is a norm of 3 to 5% returns.

simply taking the people that have posted on here that have them (this is the only figures we can reliably use) those that failed are more than 5%.

DGM or OC are never going to list the failure rate because that would be commercial suicide so i don't know why you are getting stuck on that!

the best you can do is work with the figures not guess what could or could not be!!
 
This forum is not a reliable way to work out the percentages.

As an example, you will see a lot of people in this thread signing up to the forums just to complain about their bad monitor.

Conversely, the many people who have bought this monitor and are satsified, havent bothered to sign up to this forum/thread, just to say, "I bought this monitor and its great."

People are more likely to write about their bad monitor than about a good one. Its the way humans are.

You cannot use this thread to make estimates on the failure rates. Only DGM/OCUK have the data on which correct failure rates can be calculated.
 
at no time did i say it was reliable, from the people that have posted good (there have been some) or bad, you can work out failure rate, if this was a market research they would say x% of people surveyed or hypothesis/supposition/proposition/assumption you know those essential tools for science and technology to succeed!

i take it as you did not make any form of reference to the web page then you think those figures are rubish as well?

the website i listed was from industry, so if they say typical is 3 to 5%, then you have to go with it as they have the background info.
 
Those figures are not rubbish.

However, no one has been "surveyed". For that, we would need a poll, which we dont have.

A poll of say 50+ people will give us a good idea of the true failure rate of the monitor. Keep in mind also that a lot of the negative posts came from people who were given a TN panel and not a faulty panel. Eventually though, the vast majority of those people who had their TN panels replaced were given a fully functioning VA panel.
 
gadgets said:
found this

dead pixels and failure rates

for entry level monitors they say 3 to 5% are returned due to failures, this is not using an entry level panel and this monitor has atleast has hit that but as i suggested it is probably closer to 10%!
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You have no figures or statistics to back that up at all, it would not be worth our time selling a product with such a high failure rate as you suggest.
 
Yewen said:
You have no figures or statistics to back that up at all, it would not be worth our time selling a product with such a high failure rate as you suggest.
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like i said if you bothered to read, if you take the number of people who posted who actually have the monitor, then take the number who have failures then the failure rate is high.

if OC or DGM are not going to quote the failure rate then that is all we can go on! :confused:

and as the site suggested 3 to 5% is the norm, as they are in the industry and not affliated to any manufacture what reason should we have not to believe it!?!

as they all appear to be failing due to the same fault this backs up my earlier point of a quality/manufacturing problem, which incidentally would also push up the failure rate.

incidentally how long did you guys have one of these for demo test before you took it on your books?

i'll hazard a guess it was less than 3 months :D
 
You don't think there's a small chance that someone's more likely to post in this thread having a problem with their monitor than posting to say 'I just bought the monitor and its fully working'. I realise some people, including myself, have done the latter, but generally people don't post to say 'I've bought X and it works' - it's just presumed. People DO post if something they've just bought doesn't work though. As such, this thread can be in no way representative of overall failure rate.
 
Just to report that I got this monitor last month and have NO problems WHAT SO EVER.

One of the best upgrades I have ever done! Even though my X850XT isn't up to powering much on it.

The panel I have is a AU-M240UW01-V0 and everything about it is great!

Touch wood nothing goes wrong but even if you do have a problem, for the price of this monitor you will not get better quality and size.

Any questions please ask, Doug.
 
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