I’ve said it before on here, but the problem at main dealers is the bonus system they use.
For example, a tech will start earning bonus after completing say 8 hours of work, and after that will get £16 per every hour of work completed after that.
Whilst this was great for me working as a PDI tech/MOT tester, as I could easily get 5+ hours bonus a day, it’s not so easy for a service or diagnostic tech.
Those guys earn a higher salary, but rarely make good bonus.
The solution..
Rush through jobs or (I’ve seen it a million times) just don’t fit the awkward service items (diesel filters/plugs etc) and just lob them in the bin.
It’s very demotivating for the techs that like to do things right, but in doing so, don’t have chance of earning bonus.
What makes it worse is that all the dealers have the bonus charts up in the tea room, so everyone can see who’s earning the money.
Frustrating to see others earning £1500+ a month more than them because they’re doing the job right.
Horrid system.
Sorry just interested, is that 8 hours of book time but they get more book hours done in their 8 hour shift, or overtime?