Blueyonder/Telewest speed upgrades

I come under Walsall too!

If they just came out and said end of Feb or whenever I'd be ok with that! But it's just constant checking the site which never gets updated!
 
Chireg69 said:
I come under Walsall too!

If they just came out and said end of Feb or whenever I'd be ok with that! But it's just constant checking the site which never gets updated!
Click to expand...

I phoned up in December complaining about speed issues, which i knew was down the network upgrades. The Assured me in Decemember that Walsall would be upgraded before the year end.

I phoned them up last week, again to complain about speed issues and again they assured me Walsall would be upgraded before the end of January.

So your guess is as good as mine. At least its down on file that ive been having problems since decemeber, so who knows, i might get some money back for the poor service they have been providing me.

Paul ...
 
Money back, lol! If you do let me know mate! Once it is up and running I might drop down to 4mb anyway as most of the sites I visit can't handle 10mb so theres not mucj point! Just means I'll get an extra tenner a month!
 
I was on the 1meg £25 month waiting patiently for it to become 4meg. Was a bit cheesed off that the only areas not done are the North West Mids (Wolverhampton in my case) and Yorkshire.

Told them I was canceling the broadband, in reply they immediately dropped my price to £18 and set it to 2meg which is more than fine for me. Getting good speeds as well. Took long enough.
 
I'm in Dundee and the speeds are up and down. But the main issue is lousy pings in online gaming, 150+ to UK servers. I've complained to them about this since early December when they upgraded this area. Apparently half of the network equipment here failed so now whats left is at 90%+ utlisation.

At no time have I been offered any cash back for poor service so I'm really thinking of moving my whole phone/internet/tv package worth £60/mo away from BY to BT/SKY :(
 
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Not impressed with the amount of time this is taking, i was told over the phone by a BY rep that all upgrades were gonna be complete by january
 
Well after getting the first email reply from BY and getting palmed off with "its with the network team", guess what? Thats what I've got as a response again. Getting no where here, no info on the actual problem and no advise on when the think it will be fixed....and no offer of any compensation!

Pee poor I think!

edit/..

I've just got off the phone with BY tech support, the guy there sounded pretty fed up as they are being told as little as us the customer. What he was able to find out though was all the upstream channels are maxed out, the lowest is at 94% and the highest is at 98% utilisation. He has also told me this fault was raised on their system on 17/11/05. He further advises me to write to BY head office and complain as this is happening all over the country quote "there are pockets like this all over and no one is being told anything".

He has refunded me 1 months service (so 25 quid) and thats about all he can do. I actually felt quite sorry for him.

So now I'm putting a letter together to the cheif exec of BY, not that I believe it will do much good.
 
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I've had my speed upgrade for a few months as I live in central Scotland. Was a 1MB to 4MB upgrade, and if anything the speeds and reliability have been worse since. Before I was upgraded I didn't have a single fault with the service in around 2 years, but now...

Every so often net would cut off for a few hours, the online LED on my modem flashing but showing no internet activity. Phoned BY tech support, was told that it was an area issue and would be resolved in a few days. No good as it had been happening for a good month, but gave them the benefit of the doubt and waited. Had the same problem again a few nights ago, so phoned and booked a technician who came out and said the reason was because of the high voltage to the modem, which he then restricted there and then.

The tech was here today, I'll give them a couple more weeks. If I'm still getting stupidly high ping (200ms on a 4mb connection, come on!) and the downtime begins to occur again, I'll be considering a switch of internet provider.

EDIT:- worst thing is, I actually work for Telewest part time in Cust Care. We don't get told anything about upgrades for specific areas, so have to be very vague when a customer enquires.
 
Dav2205, your in the same boat as me then :(

I have a thread about this on PCadvisors forum, the cableforum and BY users forum. lol. As you know well BY tell you nothing and leave you hanging. Not the best customer care ever hey?
 
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