My partner took her 1 Series in for its EGR recall yesterday and whilst it was there she asked them to look into a slight but consistent clutch juddering.
It’s an approved used, out of its used warranty next month, she was basically told that as the car has been driven by someone else previously there’s no way of them knowing how it’s been treated and therefore they wouldn’t cover it under the AUC warranty even though it’s only done 5k since she’s had it, on top of this they want £119 just to inspect it (but only for an hour) and if they don’t deem it to be a manufacturing fault she’ll have to pay for the replacement clutch and most likely flywheel.
Is this right?
They then, once she pointed out if it had a pre existing fault when she bought it the onus is on them to prove otherwise, effectively said it’s down to her not using her clutch correctly, interesting given her previous Focus covered 50k with no clutch issues not to mention her late husband was a Police instructor who had taught her to drive to a very high standard - she probably treats a clutch better than I do!
They then argued she wasn’t entitled to a courtesy car (even though the car was in for a recall and they may need it for “a few weeks” due to parts backlog) eventually after a undignified argument with a “manager” she’s got a Mini, three hours later...
To say she’s not impressed is an understatement, she couldn’t believe a supposedly “premium” brand has such inept dealers and poor attitude towards their customers.l, although sadly it being “Knights BMW” I wasn’t really surprised.
She’s going to be writing to both BMW UK and Lookers PLC (the dealers owner) to make her displeasure known.
