Broken Pixel Buds? Good luck getting Google to replace them.

You should have exercised a little empathy; these support personnel have to follow scripts as they're part of a process they're being held to account to follow. Yes, it seems silly when they're asking software relating decisions for what is clearly a hardware fault, but you have to appreciate there will be examples they deal with where a less technical consumer is claiming something is faulty when they've not even charged or paired them.

You definitely could have approached that in a better way.
 
OP thought process right now.....

"Hey I know what I’m going to do. I'll rage at a minimum wage customer service rep who is following a process they have been strictly told to follow. When I’m not happy with this, ill brush the lopsided Karen cut from my eyes so they can see the hurt in my eyes and demand to speak to their supervisor. I'll also demand a more expensive product I didn’t buy, as a I bought the cheaper one, but since I’m not entitled to it but feeeeel I’m entitled to it then that’s all the justification i need. I will complain that I dont have my headphones making it sound like I’m a diabetic and I’ve ran out of insulin then I'll also bark at the rep advising I will never deal with the company again and threaten them with the credit card popo.

To top it all off I’ll save the transcript of the conversation, the text version of pulling out my phone to record this injustice, then post it to the public so they can comment on how unfairly and unjust I’m being treated and so they can support me during this traumatic experience because obviously I’m perfectly calm and in the right and this won’t make me look bad"
 
Zenduri said:
OP thought process right now.....

"Hey I know what I’m going to do. I'll rage at a minimum wage customer service rep who is following a process they have been strictly told to follow. When I’m not happy with this, ill brush the lopsided Karen cut from my eyes so they can see the hurt in my eyes and demand to speak to their supervisor. I'll also demand a more expensive product I didn’t buy, as a I bought the cheaper one, but since I’m not entitled to it but feeeeel I’m entitled to it then that’s all the justification i need. I will complain that I dont have my headphones making it sound like I’m a diabetic and I’ve ran out of insulin then I'll also bark at the rep advising I will never deal with the company again and threaten them with the credit card popo.

To top it all off I’ll save the transcript of the conversation, the text version of pulling out my phone to record this injustice, then post it to the public so they can comment on how unfairly and unjust I’m being treated and so they can support me during this traumatic experience because obviously I’m perfectly calm and in the right and this won’t make me look bad"
Click to expand...

Close, although the OP didn't even pay for the originals... :p
 
norm said:
Well they devoted 45 minutes of their time to dealing with it, so wouldn't call it minimal effort.

I bet there's very little difference in outcome in how you respond to the chat operative they are just following a script.
Click to expand...
I said what I would do, not what they did.

I would still support someone who was a **** but I would not put in much effort. I like to be rid of people like that as soon as possible. 99.999% of people I speak are really nice and grateful for the support that I provide and I enjoy the support I give.

It usually goes something like this:

Hi you are through to ****** support, my name is Something Daft Already!!! How may I help?
Hello, my name is Dave and I am trying to do XYZ on my server and I am unsure how.
Hi Dave, sorry to hear that, I can help you with that. Have you ever contacted us before?
Yes
My I take you last name too please?
Bloggs
Thank you.

There is no drama and we solve the issue they are having.
 
norm said:
Whatever. This is typical behaviour of this forum anyway. Pick on one point in isolation and just keep reiterating it en-masse, because it makes the posters involved feel like they are somehow bonded together. Just pathetic childish behaviour really.
Click to expand...
Your such a victim lmao.

Just give the person your speaking to what they need. Don’t give attitude for no reason they don’t get paid enough for your ass like attitude. If you supply the information requested the faster the issue is resolved. The less problematic you are the more positive they feel towards providing great service or going out there way for you.

Do you act like a **** to people in real life too? I’m sure they really like to go out there way to help you when you give them attitude for the smallest issues.

Do not expect a class treatment if your going to come at people guns loaded. They are people too and do not deserve it.
 
If I was Abi I would have had connection issues after a few questions.

You have an awful attitude; I'm guessing you are not particularly self aware since you:
A) Don't think you were being a dick
B) Think that everyone in this thread who's told you that you were a dick is wrong

If you walk down the street and meet a bell end, then that's bad luck. If everyone you interact with is a bell end, then you're probably the bell end.
 
You must log in or register to reply here.
Back
Top Bottom