smoke and mirrors should be up to speed pretty much as soon as installed. Engineers say 'it will take time' because they are pushed with their work load and need to get on to the next job and do not want spend time diagnosing or don't have the skills to diagnose it... complain and if no resolution quickly you have 14 days to cancel from installation.. I have seen so many stories on various social media about BRSK customers getting nowhere near the speed they have paid for but to be fair a lot of happy customers too, but the ones who are unhappy do seem to be given the run around and fobbed off.Hello fellow BRSK users, I had BRSK fibre installed and activated yesterday, 150 Mbps upload and download.
Unfortunately I am only getting between 6-26 Mbps upload, the BRSK engineer said it might take a couple of days to settle.
I have already contacted support and was just given basic instructions, which I already had tried.
Just wondering if anyone else's BRSK fibre upload took a few days to settle down and reach the full speeds.
Thank you, I have sent another email to support with todays slow uploads, if I don't get a reply soon, I will threaten to leave.smoke and mirrors should be up to speed pretty much as soon as installed. Engineers say 'it will take time' because they are pushed with their work load and need to get on to the next job and do not want spend time diagnosing or don't have the skills to diagnose it... complain and if no resolution quickly you have 14 days to cancel from installation.. I have seen so many stories on various social media about BRSK customers getting nowhere near the speed they have paid for but to be fair a lot of happy customers too, but the ones who are unhappy do seem to be given the run around and fobbed off.
Hello Spudmaster, download speeds were the full speed straight away, it's the upload speeds that have been a problem.As already speeds were full speed pretty much straight away. Are you testing speeds using cable or WiFi? What download speed are you getting?