BT Infinity & FTTx Discussion

no_1_dave said:
I have a plex server so reliability is important.
Click to expand...
I have a Plex server. I've had FTTC from Sky, PlusNet, and Zen from 2014 to 2021. It had one outage in that time, which was a local area issue. Since 2021 I've had FTTP with Zen until they ****** up my connection so I moved to Aquiss. I've never had a single issue.

If you want SLAs etc, get a business or leased line, or get a second ISP. Or just don't worry about it. I don't.
 
ChrisD. said:
I have a Plex server. I've had FTTC from Sky, PlusNet, and Zen from 2014 to 2021. It had one outage in that time, which was a local area issue. Since 2021 I've had FTTP with Zen until they ****** up my connection so I moved to Aquiss. I've never had a single issue.

If you want SLAs etc, get a business or leased line, or get a second ISP. Or just don't worry about it. I don't.
Click to expand...

The reason I over think it is because back when I had FTTC with BT everything was fine. But then I swapped around to different providers and had constant problems ranging from disconnects to high pings and slow in the evenings etc. Went back to BT and all was good again. It's making me think twice about swapping providers now even though BT seem to charge a good 25% more than most other providers
 
Last edited:
Always a problem I've had - BT are good when they are good but can be terrible when they are bad, most other providers sadly sit somewhere in between and often don't give as good reliability when things are normal.

EDIT: Though saying that we've been having ongoing issues with our BT connection and they've largely washed their hands of it - but I've mostly been using my EE 4G which is faster here unless I'm doing something latency sensitive where generally the BT connection hasn't been too much of a problem so I've not really pursued it too hard lately.
 
Last edited:
Rroff said:
Always a problem I've had - BT are good when they are good but can be terrible when they are bad, most other providers sadly sit somewhere in between and often don't give as good reliability when things are normal.
Click to expand...
I always tried my best when confronted with people calling with issues and always tried to help others asking me questions as best I could when I was taking tech calls. Sometimes Policy (which I bent more than once!) prevented me, sometimes it was systems or decisions made elsewhere by more senior people that affected individual customers but was 'better' for the company as a whole made it difficult. I did know my stuff but the size of ISP's these days, especially the big ones, means that training isn't the best as there's a demand to get these people onto the phones, the systems are simplified so much that you can follow them and click a few yes/no buttons without knowing the ins and outs of anything to do with an ADSL, FTTC, G.Fast or even FTTP service, you can follow the prompts and click the buttons. Ask a remotely technical query, or have an issue that's outside the norm and you'll flummox most advisors, many of whom are housewives or started work in the evenings for a bit of extra cash doing TV Tech and now find themselves doing Glass, Stream, Sky Q, Sky+HD, Broadband of all types and even Sky GO and Sky.com email support.

It's a common problem across most ISP,s but there are more technical options like Andrews & Arnold or Zen (although I hear Zen are slipping these days in the chase for customers), but no one with a huge amount of network and computer knowledge is going to work for an ISP answering the phones at the base level if they can avoid it. And there's a reason A&A are one fo the most expensive ISP's, because they hire very tech-savvy people who want, and need to be paid more to stay where they are.
 
Last edited:
MissChief said:
I always tried my best when confronted with people calling with issues and always tried to help others asking me questions as best I could when I was taking tech calls. Sometimes Policy (which I bent more than once!) prevented me, sometimes it was systems or decisions made elsewhere by more senior people that affected individual customers but was 'better' for the company as a whole made it difficult. I did know my stuff but the size of ISP's these days, especially the big ones, means that training isn't the best as there's a demand to get these people onto the phones, the systems are simplified so much that you can follow them and click a few yes/no buttons without knowing the ins and outs of anything to do with an ADSL, FTTC, G.Fast or even FTTP service, you can follow the prompts and click the buttons. Ask a remotely technical query, or have an issue that's outside the norm and you'll flummox most advisors, many of whom are housewives or started work in the evenings for a bit of extra cash doing TV Tech and now find themselves doing Glass, Stream, Sky Q, Sky+HD, Broadband of all types and even Sky GO and Sky.com email support.
Click to expand...

It is almost always policy/the way the system is setup rather than the people with BT which is the problem - you end up with a dead-end or less common problem with no provision for on the system and then it goes back to the start again, repeat.

Another funny one - the BT pole we are connected to is leaning at a crazy angle - there doesn't seem to be any way to properly sort it - they come out do the same basic repair each time which temporarily fixes it for about a week and the BT guys even admit there is no process for actually fixing it - no matter what they do it always loops back to the same "solution".
 
Just regraded to 500Mb from 300Mb. Bufferbloat has improved with this move.

This is pushing my Asus AC86u WiFi capacity to the limit. Can hit a max of around 450Mb on my laptop and phone. Edit... See below...

However even on a wired LAN connection from the router I can only get 420Mb which is odd. Wired speedtest via the router FW and ONT give the full 515Mb.


9179438480.png


9227031637.png


Edit.... QoS was holding me back. Was sure I turned it off before. Upload has gone a bit wonky though, server not great.

9227160553.png


uc



That's better.
 
Last edited:
Perhaps a silly question but if I were to get BT but cancel the service after installation (within 14 day cooling off period) does just the router go back or the modem/ONT as well?
 
The ONT stays, but your cooling off period starts from the order date, and BT won't book an appointment nearer than 2 weeks in the future. If you just want an ONT on the wall then go to a provider that offers 1-month contracts and pay the install charges.
 
Last edited:
Caged said:
The ONT stays, but your cooling off period starts from the order date, and BT won't book an appointment nearer than 2 weeks in the future. If you just want an ONT on the wall then go to a provider that offers 1-month contracts and pay the install charges.
Click to expand...
Cuckoo offer a single month contract for £54.99/month + £60 install cost.
 
Openreach noisily dug up the pavement next to the pole adjoining our garden at 8am this morning. They finished work some time around 4pm, leaving a neat square of tarmac where a couple of paving slabs used to be, and a couple of open trenches next to the boxes at the end of the road. I'm assuming this means FTTP progress! Netomnia have also just finished around the corner, installing two cabs and in-floor junction box thingies with 'Netomnia' grid covers over them. The race is on. :D
 
The asphalt is usually a temporary fill and someone who is good at paving will come back and put slabs there in the future once the ground has had time to settle.
 
Last edited:
Usually someone comes back to do final surface reinstatement a couple of weeks later or so, usually when the weather is better and it has had time to settle as above but in my experience often doesn't happen until someone complains :s

Especially if it is an area regularly walked or driven on the temporary patch tends to sink down in the middle :s or if the weather is hot bulge or warp :s
 
Last edited:
Openreach hilarity continues. Emailed last week to say my building (it's a flat) was no longer on the build plans. Just had another email saying it's been added to the plans and they'll let me know when it will be delivered. This is about the 5th or 6th email now in a month / six weeks. :D
 
Stu999 said:
Openreach hilarity continues. Emailed last week to say my building (it's a flat) was no longer on the build plans. Just had another email saying it's been added to the plans and they'll let me know when it will be delivered. This is about the 5th or 6th email now in a month / six weeks. :D
Click to expand...

www.ispreview.co.uk

A Comical Case of Starting and Stopping Openreach FTTP Builds

Sometimes the UK rollout of a new full fibre (FTTP) broadband ISP network in an area can be a bit of a roller coaster, which is something we've touched on a fe
www.ispreview.co.uk www.ispreview.co.uk
 
Absolute pee-take the Openreach price rises. £75 a month!

Just ordered Aquiss. £25 a month for six months then £55 a month. No brainer....used Aquiss before and was happy with em.
 
mid_gen said:
Absolute pee-take the Openreach price rises. £75 a month!

Just ordered Aquiss. £25 a month for six months then £55 a month. No brainer....used Aquiss before and was happy with em.
Click to expand...
Is that just for Fiber 900? That's absolutely madness! I'm currently paying £57!!!
 
well this is what i'm hoping for .. city fibre laying the street now .. 6 months left on ee deal 64mb ... paying £28
950

Mbps *Avg. Speed​

12

Month Contract​

Unlimited

Downloads​

No

Calls​

£75.00

Install​

£36.00

Per Month​

 
You must log in or register to reply here.
Back
Top Bottom