BT Infinity & FTTx Discussion

Scotteh said:
Thanks, yeah - it's definitely underground as there's no poles in the area.

Current phone line comes into a cupboard in the middle of the house (not against an outside wall - not sure where the actual entry point is to the house though) - so I imagine they'll put the box on the outside wall and will be able to feed cable into the same point in the house no problem?
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Most likely not. They tend to staple the cables in which is annoying. It would be easy if they used trunking of some form.
 
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Ah nightmare, so they'd just stick ONT on closest wall then I'd have to run ethernet to cupboard, or would they run fibre into building to the cupboard and put ONT in there? I'm guessing the former?
 
Openreach have activated the CBT finally , currently have FTTC due to expire October so placed an order for 900mb with no landline . I'm going to use my own router so digi voice will not work got the confirmation email and they added digi voice and Halo3+ grrr

They posted out the disc's and hybrid connect same day

Now to ring VM and spend an hour trying to cancel :rolleyes:
 
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pinkpound said:
Openreach have activated the CBT finally , currently have FTTC due to expire October so placed an order for 900mb with no landline . I'm going to use my own router so digi voice will not work got the confirmation email and they added digi voice and Halo3+ grrr

They posted out the disc's and hybrid connect same day

Now to ring VM and spend an hour trying to cancel :rolleyes:
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I cancelled my VM on WhatsApp. Much less hassle. They gave me one offer which was worse than my current deal an then processed the cancellation. Had all the confirmation emails for it later that day an have had about 15 -20 calls (since the 9th) so far that I’ve ignored from them.
 
Roost said:
I cancelled my VM on WhatsApp. Much less hassle. They gave me one offer which was worse than my current deal an then processed the cancellation. Had all the confirmation emails for it later that day an have had about 15 -20 calls (since the 9th) so far that I’ve ignored from them.
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Which number did you use , last time I contacted VM via whatsapp it took them 7 days to reply
 
Had an interesting 2nd visit by openreach to complete internal work. Apparently the engineer was told to pick up and install a new model Nokia device (capable of 2.5Gbps?) and he hadn't installed one before. Wired it all up and lights all green. However, my router would not connect to internet - was getting PPPoE timeouts. Engineer was on phone to support for quite some time - on hold a lot. They kept on asking for kit to be powercycled. Think they were repeatedly trying to activate the connection. They then pushed out a "new build" a few times. Sounds like they may not have installed many of these yet, and I was a test subject? :D At one point the engineer was contemplating putting some copper wire back in (he had reused the existing hole in the wall and cut/removed old cable in the process).

Finally got resolved after a couple of hours with support - think I heard them say that the build they used specified to use "port 2" when it is a one port device? Can't fault the engineer - very neat install, friendly and perservered with support to get issue sorted. Anyhow, all working now on a 900/100 connection.
 
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That’s the new ONT, wasn’t aware OR were rolling them out but it makes sense that they’ve started in order to support the higher speed services.
 
Sooo.. had enough of Zen. A torrid 2 months after being migrated to their GEA on the 900 service, and I managed to get migrated back to the wholesale GEA with a 'flag' put on my account not to migrate again.

6 weeks later......guess what, migrated back to their GEA and instant troubles. To be fair, they've responded to my terse email within hours and agreed to credit my term costs if I migrate to another provider, which I intend o do as clearly they can't fix their GEA for some people.

I'm looking at Sky - largely because they use IPoE and not PPPoE, which I wouldn't mind escaping from due to the singled threaded BSD nonsense - not critical, but if I'm changing provider then why not? Static IP is desirable, but I have just setup ddclient to update my domain/dns on cloudflare so a sticky IP might be OK. IPv6 is a requirement. DNS I use DOTs cloudflare servers. I use Mullvad VPN as a WAN gateway for a few devices, a wireguard tunnel back to my IP for local LAN access on the move.

Any reason I shouldn't go with Sky?

Other option is Aquiss. I have seen whispers of some core network niggles recently so I am a little reluctant. I've put an availability request in anyway.

AAISP is who I really want to go with from a support point of view, but at 85 quid a month for a capped service (I would need the 10tb option) I have ruled that out...

So...back to Sky. Any real issues, given customer service with them all (except AA, Aquiss, Zen if you disregard the GEA debacle) is crap? No port blocking, VPN blocking, Traffic shaping or any of that nonsense?
 
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Talk talk

Seriously. Their customer service is dire (it’s not as of BT or Sky or Vodafone is any better either) but everything else about the product is good. They use DHCP rather than PPPoe IIRC.
 
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b0rn2sk8 said:
Talk talk

Seriously. Their customer service is dire (it’s not as of BT or Sky or Vodafone is any better either) but everything else about the product is good. They use DHCP rather than PPPoe IIRC.
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Yeah, did think about that - you're right, their residential service does use IPoE/DHCP which is why they came up on the radar.

Not sure they offer IPv6 though, do they?
 
ChrisD. said:
I don’t think they do, nor do they offer a static IP from memory. I’m with Aquiss, very happy with them.
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Yeah, if they come back with availability and I decide to stay with a PPPoE provider, I think I'm erring towards Aquiss. But the pull of IPoE/DHCP is strong (I have an OPNSense router, you may recall) :cry:

I was with them 'back in the day' and they were really struggling with congestion on their Entanet network - any sign of that today?
 
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Just had 900mb fitted but no devices would get more than 500/50 wifi and Ethernet , did the usual reset Homehub changed channels etc . I rang BT they did the same rest etc speeds now 550/118 via BTwholesale and others . Swapped back to my VM connection all devices getting 600/56 on the 500mb package . BT told me to let it settlew for a few days :rolleyes:
 
Most likely a profile issue, a competent ISP would know that. Not sure why people choose BT, they're extremely expensive and their support is frankly laughable at times.
 
550/118 isn't a profile issue as it doesn't align with any (commonly supplied to consumers) services. If this is a new service then your Hub might need to get a firmware update over the next couple of evenings.
 
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Does it take months and months from fibre to be fitted in the street and then to be available to customers? We had, what i have now been told by the VM engineer(When BT decided to cut my cable when they fitted next doors connection) that the access port outside the front of my house is City Fibre. I seem to recall it being fitted very early this year however when i do any sort of fibre check it either says its coming soon, almost here etc etc however it has been saying this for at least the last 4 months that i have checked. I am loathed to renew with VM after them adding the new clause regarding price increases into the new contracts and their prices being so flipping high as of late. for similar price i am currently paying for 200mbps with VM i can get 900+ with BT, City etc but they are just constantly saying "Coming Soon" my renewal is in Jan so i am hoping that they activate fibre in my area before then.
 
ZXSpectrum said:
Does it take months and months from fibre to be fitted in the street and then to be available to customers? We had, what i have now been told by the VM engineer(When BT decided to cut my cable when they fitted next doors connection) that the access port outside the front of my house is City Fibre. I seem to recall it being fitted very early this year however when i do any sort of fibre check it either says its coming soon, almost here etc etc however it has been saying this for at least the last 4 months that i have checked. I am loathed to renew with VM after them adding the new clause regarding price increases into the new contracts and their prices being so flipping high as of late. for similar price i am currently paying for 200mbps with VM i can get 900+ with BT, City etc but they are just constantly saying "Coming Soon" my renewal is in Jan so i am hoping that they activate fibre in my area before then.
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Openreach started fitting CBT's to the poles near me a 3-4 weeks ago , then connected the them up and it took 2 weeks to go live they had a cable fault so that added the 2nd week , Cityfibre have put back the date for my town to next year now
 
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