Your loss.
BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
Worse customer service is my loss?
You prioritise price, I don't. It's not my loss just different requirements.
According to what? Plusnet CS are very good.
Not in my experience waiting days for a fix.
Last time I used Aquiss I had a fix within 30 minutes and they support your own hardware so if you have an issue that's the router they don't just ignore you and ask you to use theirs.
I had an upload issue with Aquiss, I was asked to connect my laptop up to the ONT before they opened a ticket with Openreach.
Generally Aquiss is going to be better than Plusnet, however if you are comparing Plusnet to the likes of EE, BT etc then they are very good.
Yes I'd group all those together and just get which ever is cheapest.
BT id definitely avoid in the future though they charged me for a router id sent back and it took months to sort out, felt like talking to AI every single time just annoying.
I also don't want to take part in the price rises every year either, I have enough things on my plate than to need to haggle every year just to avoid getting ripped off.
Plusnet have been great for us for the last year. We had our line disconnect suddenly, they answered the call immediately and we had an engineer out the next morning and the issue resolved in less than 24 hours.
In comparion, TalkTalk once sent the same engineer 3 times to our house to install a line we didn't ask to be installed - then tried to charge us 3 times for it. When we tried to get in touch with them we were constantly given the run around until they eventually cancelled the charge - but then included an 'admin fix charge' line item on our next month bill for their own error.
I know we all have different experiences (much like couriers, Evri are fantastic for us here but were awful in Birmingham for us) but for us Plusnet have been fantastic.
In comparion, TalkTalk once sent the same engineer 3 times to our house to install a line we didn't ask to be installed - then tried to charge us 3 times for it. When we tried to get in touch with them we were constantly given the run around until they eventually cancelled the charge - but then included an 'admin fix charge' line item on our next month bill for their own error.
I know we all have different experiences (much like couriers, Evri are fantastic for us here but were awful in Birmingham for us) but for us Plusnet have been fantastic.
It's your loss. I get a great price, a great connection and great support from Plusnet.
This is very true, we all have different experiences of the same company. I would loathe to go to any other ISP other than BT for where I live.
Soldato
- Joined
- 22 Apr 2009
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- 3,755
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- North-West
Openreach was showing FTTP coming before December 2026 but had an email this week to say it’s in.
Some of the ISPs are showing I can get it but some are not, is it a case that it takes a time for them to update their systems?
Some of the ISPs are showing I can get it but some are not, is it a case that it takes a time for them to update their systems?
Yeah this was same for me. Infact I found out on idnet/zen a day before openreach site. Then EE Vodafone was few days after
The BT wholesale site worked though.
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For anybody who has had FTTP installed, has anyone had the groundworks done on their driveway and had installation the same day?
I’m due to have mine installed tomorrow and was told groundworks / routing needed to be done beforehand.
I’ve called Vodafone (who I signed up with) who said they contacted openreach and I’m set for tomorrow. I very much doubt they have any clue as there is a fair amount of work to be done outside
I’m due to have mine installed tomorrow and was told groundworks / routing needed to be done beforehand.
I’ve called Vodafone (who I signed up with) who said they contacted openreach and I’m set for tomorrow. I very much doubt they have any clue as there is a fair amount of work to be done outside
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Soldato
- Joined
- 18 Feb 2007
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- 13,285
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- London
This might be a rare occurrence, but my brother had BT full fibre installed last year and it took about 3-4 visits until they actually installed, due to some concrete that needed digging up, every time a bt guy arrived they didn’t have the tools to do the job!
While he was waiting he had one of them EE backup hubs which seemed quite useless.
I don't know about now, but when I had FTTP installed 3 years ago with Vodafone over Openreach, the "Civils" came round almost as soon as I did the order to survey, identified what needed to be done, then turned up a week or so later (2 weeks prior to install) and did the required work. The famous blue rope was left for the guy who actually did the install of the fibre and ONT on the day.
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Soldato
- Joined
- 18 May 2010
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- 23,372
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- London
Any one have any idea why the BT box which is meant to be digital needs the TV aerial cable plugged in?
Ideally I would like to know how to get rid of it.
Currently we've had to move the BT box as we are renovating the living room so the aerial isn't plugged in. Most channels work, but some channels even if they are digital say it can't detect the aerial is plugged in or some such message.
I just found this.
The fact it complains about the aerial might mean we are in aerial mode.
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I'm a little reluctant to switch the TV box from aerial mode to internet mode (if it's aerial mode it's in) in case it severely impacts on broadband speeds.
When we first got the bt TV box I thought it would have an impact but over the years I've not noticed much.
But if it's been in aerial mode all these years then that would be why.
So you think switching it to internet mode will impact on broadband speeds?
I have an 80mbps down speed.
A quick Google says this:
It's only really one device that streams TV generally so maybe it would be ok to put the box in to internet mode?
I am super confused though as we seem to be in both modes. We have UHD channels for the likes of ITV and BBC 1 which worked when we had the aerial plugged in but now that we don't those same channels are complaining about the aerial.
Ideally I would like to know how to get rid of it.
Currently we've had to move the BT box as we are renovating the living room so the aerial isn't plugged in. Most channels work, but some channels even if they are digital say it can't detect the aerial is plugged in or some such message.
I just found this.
The fact it complains about the aerial might mean we are in aerial mode.
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I'm a little reluctant to switch the TV box from aerial mode to internet mode (if it's aerial mode it's in) in case it severely impacts on broadband speeds.
When we first got the bt TV box I thought it would have an impact but over the years I've not noticed much.
But if it's been in aerial mode all these years then that would be why.
So you think switching it to internet mode will impact on broadband speeds?
I have an 80mbps down speed.
A quick Google says this:
Yes, EE TV can use a significant amount of bandwidth, especially if you are watching in high definition (HD) or Ultra High Definition (UHD) as these formats require a higher internet speed to stream smoothly; EE recommends a minimum broadband speed of 30Mbps for standard HD viewing and even higher speeds for UHD content.
Key points about EE TV and bandwidth usage:
HD streaming:
Requires around 5-10 Mbps per stream.
UHD streaming:
Requires significantly more bandwidth, usually around 25 Mbps or higher per stream.
Multiple streams:
If you are streaming on multiple devices simultaneously, your bandwidth usage will increase proportionally.
Consideration for other activities:
If you are also using your internet for other activities like gaming or video calls while watching EE TV, you may need an even higher broadband speed.
Key points about EE TV and bandwidth usage:
HD streaming:
Requires around 5-10 Mbps per stream.
UHD streaming:
Requires significantly more bandwidth, usually around 25 Mbps or higher per stream.
Multiple streams:
If you are streaming on multiple devices simultaneously, your bandwidth usage will increase proportionally.
Consideration for other activities:
If you are also using your internet for other activities like gaming or video calls while watching EE TV, you may need an even higher broadband speed.
It's only really one device that streams TV generally so maybe it would be ok to put the box in to internet mode?
I am super confused though as we seem to be in both modes. We have UHD channels for the likes of ITV and BBC 1 which worked when we had the aerial plugged in but now that we don't those same channels are complaining about the aerial.
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Soldato
- Joined
- 24 Sep 2015
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- 3,986
I read 'digital' as Digital TV rather than IPTV so I'd expect it to need the aerial plugged in.
I doubt you'd even notice the difference in your broadband with it set to internet mode.
just had to renegotiate with plusnet, 80/10 ratio connection , circuit £24.99 although £3 price increase in april 2025 - so will be £27.99, potential price increase next april 2026
Do you think i could negotiate a new deal next year with them? i dont really want to be paying over £30 a month for an 80/20 mbps connection
Do you think i could negotiate a new deal next year with them? i dont really want to be paying over £30 a month for an 80/20 mbps connection
Soldato
- Joined
- 14 Apr 2014
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- Location
- Hampshire
Is the hassle and time worth £3 a month to you in over a year? If so, go for it
not really, but next year it increases to £30.99
i dont really want to be paying £30.99 for a circuit thats 80/20
ill deal with that next year, i doubt ill have a get out clause next year though,
id have to wait until feb 2027 to exit the contract
unless somehow my magic they can sort me out a lower cost deal next year
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