I've had it for almost 2.5 years now
I don't know what I'd do without it, and bar very occasional instability it has been perfect.BT Infinity & FTTx Discussion
- Thread starter michellez
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I've had it for almost 2.5 years now
I don't know what I'd do without it, and bar very occasional instability it has been perfect.
Such as what? Its a faster internet connection, thats it, it doesnt facilitate anything in real life, its hardly an amazing thing
Trudat. I love pushing 2TB+ per month.
A new cab appeared about a month ago, today some guys were digging up the pavement and sorting power for it apparently.
Can't be long now surely? BT Openreach still says Under Evaluation
It varies, I'm still waiting here. Cab on my street's been up since March and digging was done by early April, exchange and first cabs also went live around this time. From what I've read the next cab switch ons around here are towards the end of this month (they like the end of quarter dates for some reason
). Fingers crossed that mine is one of them.I'm tired of having to live stream on 0.9 upload!
Soldato
- Joined
- 18 Oct 2002
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- 9,331
Maximum VDSL uptime I achieved with the HH5 was 14 days. I achieved this once. Every other time it averaged 2 - 5 days.
Got fed up and purchased an ECI Openreach Modem to pair with my local ECI cab. 12 days uptime so far, so looking good. Going to take a while I feel for DLM to calm the line down (been like this for 3 months since install).
The BT Forums are full of threads with HH5 disconnection/stability issues. There is a BT Home Hub 5 (Type B) being trialled, so will be interesting to see if that resolves the problem.
Well it's been three weeks since I ordered BT Infinity 2 and after numorous phone calls from complete useless idiots I am still no further.
Every time I've rang I've been told a different story. I've been lied to by an operator over the phone this morning.
Complete joke is the only way I can describe this. Oh but there on the ball with sending me an email saying all my billing is set up and when the first payment Is due. You won't be getting that my friends seems as I've not had any internet for three weeks of it.
Every time I've rang I've been told a different story. I've been lied to by an operator over the phone this morning.
Complete joke is the only way I can describe this. Oh but there on the ball with sending me an email saying all my billing is set up and when the first payment Is due. You won't be getting that my friends seems as I've not had any internet for three weeks of it.
I am in an almost identical situation to you Matt and wish I'd have gone with Plusnet . Worst decision I've ever made and their customer service to get information on your support case is beyond ridiculous. In fact ridiculous is too kind a word.
This was a very very basic swap of service from one provider to another, and it's B T we are talking about here. Unbelievable!!! I heavily do not recommend them to anyone looking, no matter the Quidco, Sainsbury's vouchers and nice router. (I bet I won't get Quidco or my sainsbury's voucher)
This was a very very basic swap of service from one provider to another, and it's B T we are talking about here. Unbelievable!!! I heavily do not recommend them to anyone looking, no matter the Quidco, Sainsbury's vouchers and nice router. (I bet I won't get Quidco or my sainsbury's voucher)
Those who have BT Infinity delivery Issues; you'll probably get more help from https://community.bt.com/ 
Well we placed our order for Infinity over a month ago for when we moved into our new property (we've lived here for 4 weeks now) and initially we were given an activation date for May 22nd. However, come activation day a BT engineer turns up and within 10 minutes he's on his way out again - turns out that the line between the house & the telegraph pole is over 40 years old and is in dire need of a repair or replacing (this would explain why the old TalkTalk internet was limited to <2MB) and we would be informed in due course of another engineer coming to fix the issue.
Fast forward up to today, we've had 2 engineers turn up in the space of 3 weeks all unaware of the problem and stating that their is naff all they can do until a "Cherry Picker" engineer has been to sort the problem out. I must have made 4 calls to BT complaints in the past fortnight trying to rectify this issue and get it sorted out but not only that, they've already been billing us for Infinity despite that it's still not yet activated. A cherry picker engineer arrived last week a day before he was due but only for him to inform us that he had originally been assigned to sort it out but couldn't to so as he was going on holiday the next day, and that BT would get in touch to book another engineer visit. BT stated on the phone last Friday that they were not informed about that engineer's holiday until the last minute. Apparently another one of these cheery picker engineers were supposed to turn up today to finally sort the issue but I have no idea if they have turned up or not as I have been at work all day and the engineer does not require anyone to be in as they are working outside, I was also promised a phone call to confirm the visit and a progress update - absolutely nothing. I get the impression as well that communication between BT themselves and their engineers is at times non existent.
I can feel another phone call coming their way tomorrow and if it turns out that someone did not turn up yesterday then I'm threatening to cancel, this is starting to take the **** now.
On a more positive note, if I do finally get Infinity installed then I am really looking forward to getting up to 76MB download speeds (We were informed when we placed the order that we should get anywhere between 55-68MB)
Liam
Fast forward up to today, we've had 2 engineers turn up in the space of 3 weeks all unaware of the problem and stating that their is naff all they can do until a "Cherry Picker" engineer has been to sort the problem out. I must have made 4 calls to BT complaints in the past fortnight trying to rectify this issue and get it sorted out but not only that, they've already been billing us for Infinity despite that it's still not yet activated. A cherry picker engineer arrived last week a day before he was due but only for him to inform us that he had originally been assigned to sort it out but couldn't to so as he was going on holiday the next day, and that BT would get in touch to book another engineer visit. BT stated on the phone last Friday that they were not informed about that engineer's holiday until the last minute. Apparently another one of these cheery picker engineers were supposed to turn up today to finally sort the issue but I have no idea if they have turned up or not as I have been at work all day and the engineer does not require anyone to be in as they are working outside, I was also promised a phone call to confirm the visit and a progress update - absolutely nothing. I get the impression as well that communication between BT themselves and their engineers is at times non existent.
I can feel another phone call coming their way tomorrow and if it turns out that someone did not turn up yesterday then I'm threatening to cancel, this is starting to take the **** now.
On a more positive note, if I do finally get Infinity installed then I am really looking forward to getting up to 76MB download speeds (We were informed when we placed the order that we should get anywhere between 55-68MB)
Liam
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And who are you going to move to?
More than likely Virgin, the only reason I did not go with them originally is because BT offered us a special discounted deal to stay with them when we moved.
Liam
And who are you going to move to?
That's the annoying thing the monopoly that is BT Openreach has allusion who can't get Virgin over a barrel.
Soldato
- Joined
- 29 Dec 2009
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Probably DW3 or 4.
Not sure they work in the East Mids patch but if an engineer can't climb the pole for some reason then they'd raise a hoist assist, wait and act as GSP while the hoist guy does the pole end and they then complete the house end. Quite why they'd send the job back in it's entirety is a bit odd. It's not how we work in BVG44.
One of the engineers who turned up a couple of weeks ago who was informed of some "extra work" that needed carrying out by BT simply didn't want to get involved at all as soon as we told him about the telegraph pole, stating that he suffers from Vertigo... hmm ok then.
What is DW3/4 may I ask?
Liam
It's just old "figure of 8" dropwire which is now redundant. (Edit - By redundant I mean it's no longer used in new provisions. It's perfectly fine unless it's a new provision or causing a fault)
Like I said there's multiple reasons why someone can't climb a pole but to walk away is a little disappointing. The hoist guys are there for that reason and unless it's getting towards the end of the day they'll normally come and give the engineer a hand.
If another engineer turns up and can't climb the pole (or doesn't want to) I'm ask/prompt him to raise a hoist assist.