BT Infinity & FTTx Discussion

Looks like they have started installation of the fibre cabinet yesterday. Any idea how long it normally take from there to being in service?
 
Looks like they have started installation of the fibre cabinet yesterday. Any idea how long it normally take from there to being in service?

Could be 6 weeks or 6 months. My cabinet went in around last September and it's still not up and running. Just depends on what hiccups they experience in the whole thing.
 
Anyone had any luck getting a free Home Hub 5 out of BT at the end of their existing contract?

I want to condense the amount of plugs required for broadband down to 1 and ditch the seperate router/modem setup, just phoned the Asian call center and got told no its £45 + £6.95 delivery.
 
Anyone had any luck getting a free Home Hub 5 out of BT at the end of their existing contract?

I want to condense the amount of plugs required for broadband down to 1 and ditch the seperate router/modem setup, just phoned the Asian call center and got told no its £45 + £6.95 delivery.

save your money i have one in my garage as the wifi is crap to say the best and bt have no fix for it very poor wifi, i have now got a draytek 2680n+ and its great with fibre
 
I'm surprised someone is having a better experience with a DrayTek than a Home Hub 5 as far as Wi-Fi goes. The new generation of Home Hubs (4 onwards) are excellent products as far as an all-in-one freebie router goes.
 
yesterday by BT Home Hub 5 went stable orange but everything is fine.. connection active.. wifi and lan working any ideas why it has done this ?
 
Guys I'm asking a daft question here.

Recently moved into a flat and gone for BT infinity home hub 5 setup. I was told because the flat had BT it was only a case of the phone line been reactivated at the local exchange. This was done on Thursday. I was sent the home hub etc. Now I can't seem to find a phone socket in the flat anywhere, but I do have a few data points which will fit an Ethernet cable I believe? Do I actually require a phone socket to connect up or are these data points enough to get connected? I have no idea what I am doing with this.
 
I would expect you to have a socket somewhere. If you have ethernet ports it might be in a cupboard somewhere. I've heard of the socket being in a boiler cupboard or in another cubby hole somewhere.
 
Anyone had any luck getting a free Home Hub 5 out of BT at the end of their existing contract?

I want to condense the amount of plugs required for broadband down to 1 and ditch the seperate router/modem setup, just phoned the Asian call center and got told no its £45 + £6.95 delivery.

Renewing is more expensive than taking out a new contract.
 
I would expect you to have a socket somewhere. If you have ethernet ports it might be in a cupboard somewhere. I've heard of the socket being in a boiler cupboard or in another cubby hole somewhere.

You were corect it was in the boiler cupboard. I have plugged everything in and still no connection. I don't have a line filter installed though so would I need to install one for it to work or should it work without. I don't have a phone installed so I don't need the filter for interference purposes. It a socket with just a single port.
 
Well the reason it isn't working is due to the fact the previous tennant in the flat hasn't cancelled there BT contract yet so there unable to activate mine. Nice of them to inform me!!
 
I can't believe that today (4th) is my 1 year anniversary of getting infinity installed. It's not let me down 1 bit. I always thought it would be a bit of a life changer (internet wise at least) and wow. The stuff i've been able to do in the last year has been unreal
 
Finally I get my Fibre connected today after:

7 weeks since placing the order
5 appointments
4 Engineers
2 full days of lost wages and 1 morning lost due to a non-show.

My order was for BT Infinity 2 , quoted at ( confirmed with the order email )

56Mb-76Mb download
17.4Mb-20.00Mb upload.


What do I actually get


28Mb download
5 Mb upload

The way the whole thing has played out the resulting speeds don't come as a surprise really. Interestingly enough the engineer said I was on a 40/10 network and not an 80/20 so I would never achieve the quoted speeds. Funny then how I've been mis-sold BT Infinity 2 and I'm currently down to pay for that service.

All in all, a farce from start to finish.
 
That does seem low for a ~500m route. Perhaps the actual loop length is longer? (ie, doesnt follow the logical route to the cabinet)
 
No idea to be honest. All I know is some info the openreach engineers have told me over the course of the installation.

The pole with the DP box is 10m from my house, and that pole is about 20m from the pole that connects to the fibre from the underground cabling. That goes to the cabinet at the chippy ( 0.3 miles away ) .Also my house is 0.7 miles away from the main exchange for my area.

So unless the loop goes all over the place I would thought my BT Infinity 2 order would have been spot on.
 
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