BT Infinity & FTTx Discussion

Duderooni said:
Had a reply.

"Thank you for your e-mail. Gavin is currently in a series of meetings with limited access to his e-mail, so I am replying on his behalf to avoid further delay. Please be assured that Gavin reviews all customer correspondence.

I am sorry to hear of the problems you are experiencing, I will pass this to our senior service team for investigation and response directly to you.

Kind regards,

Tracy."

So basically it's being passed to the service team. The same service team who are sat on their asses and not helping me out in the first place. So that's onto a loser then.

Seems like emailing the top bloke isn't an option now.
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Any joy???
 
well my order is on and engineer coming 3rd Jul....lucky that still decided to go with old provider for little extra and have their support instead BT
Speeds...hmm thinking now have to get a screenshot and keep it safe :P if speeds slower then their estimate
 
^ Wow didn't even know about that, cheers.

My cab should be live within a few weeks. Only BT are doing fibre around here currently, hopefully some of these changes will tempt the others to get involved.
 
So mine line has been perfectly stable since I got it ( 3 months) with only the occasional disconnect.

They started to do so work right near my cab on a phone relay mast ( I think). Openreach van, power company and something else was there. Since they have been doing that, it seems to have played havoc with my line (the noise margin for example dropped to 3 the other night while they were working, but did eventually recover). Twice today it's gone off and now DLM Has kicked in ( I assume) and take 4mb upload and 10mb download.

Stats are
6. Data rate: 16671 / 62469
7. Maximum data rate: 21597 / 72037

So it looks like it's capped and also ping times have gone up, so some interleaving applied I guess.

Anyway, once it all goes back to normal (hopefully once they finish) and the line holds for long enough for DLM to release, how exactly do I know it's released? Will it just disconnect and resync back at what its capable of?
 
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Is there a way of checking if/when a particular street/small area is getting a cabinet at all? It's within an exchange area that does Infinity, but there's no Infinity available on the street, just normal broadband.
 
Anyone having DNS issues today?

I don't seem to be able to use anything other than the home hub as a DNS resolver.

Code: 
C:\Windows\system32>nslookup
Default Server:  BThomehub.home
Address:  192.168.1.1

> bt.com
Server:  BThomehub.home
Address:  192.168.1.1

Non-authoritative answer:
Name:    bt.com
Addresses:  2a00:2381:ffff::1
          193.113.9.164

> server 208.67.222.222
Default Server:  resolver1.opendns.com
Address:  208.67.222.222

> bt.com
Server:  resolver1.opendns.com
Address:  208.67.222.222

DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
DNS request timed out.
    timeout was 2 seconds.
*** Request to resolver1.opendns.com timed-out
>

Loads of webpages don't seem to be working either.
 
ecksmen said:
Anyone having DNS issues today?

I don't seem to be able to use anything other than the home hub as a DNS resolver.

Loads of webpages don't seem to be working either.
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Yes, same for me :(. Some webpages have just started to work, but others like the BT Inifity service status page, still aren't.
 
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