Which county are you in?
BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
Which county are you in?
Got Infinity yesterday
... 6.5Mbps downstream
On ADSL we got about 3.5Mbps downstream from an attenuation of roughly 50dB. Attenuation on Infinity is 29dB (line) / 22dB (signal), but getting 6.5Mb down and the same crappy 1Mb up!
Line attenuation: 0.0 / 29.2
Signal attenuation: 0.0 / 22.8
Data rate: 1156 / 6558
Maximum data rate: 1164 / 6477
Noise margin: 6.5 / 6.1
Surely something is badly wrong here?
Yes, report that to BT and pray they send a worthwhile engineer your way.
My story is becoming long in the tooth now, tempted to give up.
So the Infinity recap is :
-Ordered on July 28th
-Scheduled for August 12th install
-No engineer 12th
-No engineer on 14th rebook
-No engineer on 15th rebook
-Engineer on 18th rebook can't find our tone in the cabinet, claims he called it in and couldn't tell us any more - wait for BT to call is his best advisement.
-A call to BT that evening, with some strong language resulted in it being turned over to their RESOLUTIONS department(I kid you not. It drips with sarcasm), whom assured us this would be taken care of - sending Openreach to do a line route check on the 20th.
-No engineer on 20th
-Engineer (not sure if scheduled) arrives on 21st apologising for us not having a phone line. He was confused to find we in fact did have one the whole time(was down for two hours back on August 12th, no problems there). He left to find our tone, took him ten minutes at the correct cabinet. Said he'd called it in and Infinity engineer would come by in due course to finish the job the following week.
-Unknown to us in the meantime, two engineers did a full route check (as apparently the above one only did a half check?) and they claim line is fine, all working.
-Engineer arrives on 28th, calls us forty minutes later saying he cannot find the tone - turns out he's at the wrong cabinet (the one BT keep sending engineers to improperly). We tell him where it should be and he confirms that's correct - he remembers doing our neighbours so to him it makes sense. He identifies that our fibre is connected to the wrong cabinet and calls it in, opening a twenty-four hour change over request. He promised to be back the following day to finish the job.
-No engineer 29th
-Case handler is out of her head at this point, extremely annoyed with Openreach and comes in on Saturday to try and make a personal plea to a colleague she knows well. Apparently this case goes way up the chain and is being looked at by senior staff on Monday.
All in all, there's multiple things going on here that just make the entire experience fatiguing. The laughable/cry-able part is where three different engineers all claimed the line and connection was fine.
I'm not sure what the moral or lesson in this is, but one tip for any one looking at internet service, make sure to check availability and speed estimations using your neighbours addresses as well. If you find that you and them have wildly varying results like I did, something might be wrong.
Last edited:
This area is due to be fibre enabled under the Superfast Essex programme. Under current plans, rollout works commence in this area in 2015. Please note this is subject to change following detail survey and planning.
Wonder if this is just a generic response or they actually know this street it direct to exchange.
All I can say is, if they do eventually sort it, NEVER CHANGE ISP AGAIN!
Had the same issue as you, the Openreach database had us down on a different cabinet to the one we were connected to. The order with BT Retail silently failed and none of their overseas people could explain why or give any indication as to when the order might progress (it must be a cultural thing that the Indian call centres would rather keep apologising and express how frustrating it must be rather than saying what went wrong and what they are hoping to do in order to fix it). Anyway, it ended up going through their executive level complaints team and was resolved about two weeks later than the original install date.
! I was about to say that it's nice to know I am not alone, however the case handler said she knew exactly what it was, and that it does happen despite how rare it seems.
You had to have them move the fibre to the right cabinet as well? Did you happen to check the PTSN service after they did that, and see it showing on the appropriate cabinet?
While a mere coincidence I think, one thing that infuriated me was that after the first initial engineer date was missed, their system(as a matter of automation for records), restarted our appointment giving it another two weeks and putting it down to the date of 28th August. Of course we had activity in between then, but the final date where the claims lady said we'd have it fixed and finished was guess when? The 28th!
I remember seeing that on the website and picking up the phone thinking 'I refuse to wait another two weeks!'
Well, I guess I waited another two weeks in the end. Ugh!
Last edited:
I am not sure what you mean by seems close enough. To get FTTP you need BT to have laid FTTPp). FTTP is currently extremely rare, coverage of FTTP is very small indeed.
I mean my line is listed as FTTP enabled (probably an error)
i assume that you would have to be close to the cabinet to get this by default (again, probably an error)
as opposed to having to have it laid for your buisness etc
most addresses dont have FTTP as an option on these checkers
I still wonder if this is all to good to be true. And there will probably be some issue and no FTTC
also dont know how this works being a talk talk owned line (no BT number) as it is a talk talk LLU on ASDL
whether this has any bearing on Databases matching up etc i dunno
BT obviously own everything to the cabinet
do they still own cabinet to house in LLU area?
tbh i not familiar with infrastructure beyond downstream of the router..the connection to the outside world!
i know a good amount inside the home.
friday my appointment is with engineer
Last edited:
http://www.ispreview.co.uk/index.php/2014/09/diagram-bts-new-fttrn-broadband-technology-works.html
Some info and links to previous articles about a trial
Some info and links to previous articles about a trial
Got Infinity yesterday
... 6.5Mbps downstream
On ADSL we got about 3.5Mbps downstream from an attenuation of roughly 50dB. Attenuation on Infinity is 29dB (line) / 22dB (signal), but getting 6.5Mb down and the same crappy 1Mb up!
Line attenuation: 0.0 / 29.2
Signal attenuation: 0.0 / 22.8
Data rate: 1156 / 6558
Maximum data rate: 1164 / 6477
Noise margin: 6.5 / 6.1
Surely something is badly wrong here?
wow that is aweful
yes looks like something is very wrong
Soldato
- Joined
- 11 Aug 2012
- Posts
- 4,544
- Location
- S.E Wales
I'm confused by the Superfast cymru site, i've put my postcode in, selected my correct address from the drop down box and comes up with the following
From that instance I see "Accepting Orders" Check BT and says its unavailable.... Seriously confused...I WANT MY FIBRE DAMNIT!
From that instance I see "Accepting Orders" Check BT and says its unavailable.... Seriously confused...I WANT MY FIBRE DAMNIT!
It's arrived, all connected.
Guy said after he did his test the line has a fault on it but still can achieve 65Mbps down and 40up regardless
I'm on talk talk's 40down 2up cheap plan
Ookla speed test is a load of rubbish on my Fibre
It is reporting 10Mbps down. I won't be using that to test. Steam download is stable at 4.6 MBytes ps
That's probably the cap from talk talk
Guy said after he did his test the line has a fault on it but still can achieve 65Mbps down and 40up regardless
I'm on talk talk's 40down 2up cheap plan
Ookla speed test is a load of rubbish on my Fibre
It is reporting 10Mbps down. I won't be using that to test. Steam download is stable at 4.6 MBytes ps
That's probably the cap from talk talk
I will be doing the same upgrade as you, TT SimplyBB to TT Fibre, although i will probably go for the 80/20 package due to the 2mbit upload on the 40.