BT Infinity & FTTx Discussion

Sparx said:
Your line must be heavily impacted if you are only achieving 22805 down and 7852 up.

Have you removed the ring wire from the master socket already? If not I would suggest doing so, really easy to do takes 2 minutes. See here, scroll down a bit

Router stats; if you could post up your current/max sync if shown along with the SNR, attenuation etc that would be useful.
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Something has gone right. It's now 23623 down.

There is only two wires connected in the master socket, the ring wire was already disconnected.

I use an Openreach modem connected to a Tomato based Cisco Wireless Router, so I can't see any router stats. (or can I?)
 
!bluetonic! said:
I use an Openreach modem connected to a Tomato based Cisco Wireless Router, so I can't see any router stats. (or can I?)
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Ah right ok. Is your modem the HG612 (Huawei) model? And is it unlocked?

Without going too much into it, it might be quicker to connect a LAN cable from your laptop/pc to port 2 on the OR modem. Configure your network adapter to IP 192.168.1.100 then try access 192.168.1.1 and it should let you login the modem to look up the stats (think default login is admin/admin).

If the modem stats look ok (post them), try doing a speed test plugged directly into the modem also.

If your modem stats show a low sync (e.g. 22Mb) try plug into the test socket directly and check the stats/speed again.

Lastly, if still showing a poor sync then you can quite confidently report a fault to your ISP as it must be external... :)
 
I think a large chunk of the speed improvements from moving to FTTC have been a result of those filtered faceplates being installed and isolating the crap internal wiring that people have. Moving back to microfilters will see awful line stats appearing again.
 
Removing dodgy extension wiring must have helped in many cases. There's no reason why they couldn't post the filtered faceplates out as an option, but they probably won't.

Actually having an engineer on site for the install must have helped as well. I was lucky and got Openreach staff for my installs. They replaced the entire socket (that was only a couple of years old) and replaced a section of the incoming cabling.
 
Sparx said:
Have you removed the ring wire from the master socket already? If not I would suggest doing so, really easy to do takes 2 minutes. See here, scroll down a bit
Click to expand...

That link is a very interesting read! The property my parents have just moved into is very old and I suspect the internal wiring is "star" based like that link describes. They're predicated an impacted speed of 35Mbit and a clean line up to 71Mbit, currently achieving 44Mbit (plugged into MK3 filtered master socket). We have an Openreach engineer booked for Tuesday. If the phone wiring is "star" based in their property would I be unrealistic expecting the Openreach engineer to re-wire a new master socket which is directly connected to the overhead line, eliminating all the rubbish internal wiring?
 
If they have a star wired system (otherwise known as having bridge taps on the line), you could help it no end by reconfiguring it.

I bought an old house with bridge taps, that is that the drop wire came into an external DP, where there were several lines coming out to the sockets around the house. It seriously impacted my DSL, as i understand it the signal echoes around all of the taps. Another downside to a phone system wired in this manner is of course the need to filter every single socket separately.

Fairly shortly after i moved in i removed all of the sockets including their cabling from the external DP, leaving just a single run into the house. I then swapped the old style faceplate for a modern filtered one. It made a huge difference, factor of 50%. Of course with DECT landline handsets these days the additional sockets around the house were redundant anyway, and now just have base charging stations for additional cordless handsets instead.
 
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Sparx said:
Ah right ok. Is your modem the HG612 (Huawei) model? And is it unlocked?

Without going too much into it, it might be quicker to connect a LAN cable from your laptop/pc to port 2 on the OR modem. Configure your network adapter to IP 192.168.1.100 then try access 192.168.1.1 and it should let you login the modem to look up the stats (think default login is admin/admin).

If the modem stats look ok (post them), try doing a speed test plugged directly into the modem also.

If your modem stats show a low sync (e.g. 22Mb) try plug into the test socket directly and check the stats/speed again.

Lastly, if still showing a poor sync then you can quite confidently report a fault to your ISP as it must be external... :)
Click to expand...

Thanks. I'll try this over the weekend and report back.
 
Haha!!

This is amazing.

Having Virgin Media 200 fitted this morning because for the last 6wks my TalkTalk Fibre Large line has been running slow, less than half the speed it should do.

..and what do I find, on the morning of the switch my line is suddenly back to full 50Mbit speed!!

..you couldn't make it up.
 
So I'm back at my parent's and the wiring is slightly more complicated than I thought, here's a rough diagram:
343t8n7.jpg


The line comes from the pole and into a junction box outside where it splits into 3 feeds. Two feeds go to what I now believe to be the master socket in the top bedroom. It appears to be a pre-1981 68mm old style socket as it has the ring capacitor in. An old alarm is then connected to this socket.

The feed downstairs appears to be the only live socket as I cannot get a dial tone from the one in the upstairs bedroom, nor a modem connection.

Do you think the Openreach engineer will sort this free of charge considering it's "their cable"? Ideally I want a single master socket in the downstairs room with the rest disconnected / removed.
 
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Hard to see but it looks like you have two lines running to the house? Upstairs socket could be an unused one while the downstairs may be the true master socket. How is the alarm connected though?

Don't think they will do it free of charge as they're essentially moving the socket for you. Could call up and find out however.
 
When i last had an Openreach engineer here i asked him if he could put a new casing on the joint where the line comes into the hallway and he said no id have to contact BT and have them send out an engineer at a cost of £50-150, so good luck getting them to do all that for free if i couldn't even get a new casing put on.
 
NightSt@lk3r said:
G.INP
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Just seen your post!

Our G.INP went live around a similar time to yours, the line seems stable as I've had the Openreach Modem connected for 22 days now :)

We still have the poor upload speeds though, an engineer came out and did a pair test and found no issues, so said he could do no more and went home.

Several weeks later on the forums Wombat told me the line clearly has a 'Bridge Tap' , Plusnet were reluctant to send another engineer out as it might cost them money, and all he'd do is run the same test and say the line is ok. The upload isn't a guaranteed speed, whereas the download is, so BT don't see this as an issue. So I'm stuck with my 8 upload, when it should be 20! ...I'll just have to lump it unfortunately.
 
Meatball said:
So I'm back at my parent's and the wiring is slightly more complicated than I thought, here's a rough diagram:


The line comes from the pole and into a junction box outside where it splits into 3 feeds. Two feeds go to what I now believe to be the master socket in the top bedroom. It appears to be a pre-1981 68mm old style socket as it has the ring capacitor in. An old alarm is then connected to this socket.

The feed downstairs appears to be the only live socket as I cannot get a dial tone from the one in the upstairs bedroom, nor a modem connection.

Do you think the Openreach engineer will sort this free of charge considering it's "their cable"? Ideally I want a single master socket in the downstairs room with the rest disconnected / removed.
Click to expand...

So I had a closer look at the outside junction box this morning and noticed the main feed from the drop pole actually split into two, not three. I braved to disconnect the one feed going serving the old socket in the upstairs room, which also had the alarm connected to it. It appears to have made ZERO difference :(.
 
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If SamKnows says FTTP is "available", does that actually mean I can order FTTP, or is it referring to "FTTP on demand", which isn't currently being sold?
 
Anyone got any tips for getting a better deal for an existing BT customer wanting to switch to fiber? It's a pain looking at the price plans for existing customers when the new business rates are like half the price! Of course I could just move from BT to Plusnet which is something I'm seriously considering within the next 24hrs but if I can just move to a new BT plan and keep BT sport that would actually be ideal.
 
BT's retention deals are poor in my experience. The best they could offer me to stay in the summer was something like £8/mo more than I was already paying, and that was after 3 consecutive price rises compared to my initial deal back in 2011!
 
MeAnBoY said:
Anyone got any tips for getting a better deal for an existing BT customer wanting to switch to fiber? It's a pain looking at the price plans for existing customers when the new business rates are like half the price! Of course I could just move from BT to Plusnet which is something I'm seriously considering within the next 24hrs but if I can just move to a new BT plan and keep BT sport that would actually be ideal.
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Do you live with a friend/partner?
 
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