BT Infinity & FTTx Discussion

KIA · 19 Aug 2016 at 19:07

quickshot89 said:
Does anyone have a good way to test infinity 3/4? I'm topping out at 186mbps on speedtest.net and unsure if Ican use the full 300mb

Thinkbroadband speedtest
Debian DVD torrent download

Why do you say 3/4?

200Mb/s is right for Infinity 3.

quickshot89 · 20 Aug 2016 at 14:44

I'm on infinity 4 so unsure if there is a speedtest server that will show the correct speed, hence the question

If its still showing as low I'll give them a call Monday

TheVoice · 20 Aug 2016 at 15:08

quickshot89 said:
Does anyone have a good way to test infinity 3/4? I'm topping out at 186mbps on speedtest.net and unsure if Ican use the full 300mb

Fast.com is Netflix's one. Or try downloading something from Steam.

Lither · 20 Aug 2016 at 16:59

I'm on Unlimited Infinity 2 package but my Line Rental is due for renewal but I don't use the house phone much as friends and family rings me on my mobile and I have unlimited minutes, so I was wondering can I still use their broadband without the phone package?

Also, what would happen to my house phone number, does BT give it to someone else?

russ9898 · 20 Aug 2016 at 17:32

You still need to pay line rental as your infinity 2 broadband is still delivered via the copper phone line.

KIA · 20 Aug 2016 at 17:33

Lither said:
I'm on Unlimited Infinity 2 package but my Line Rental is due for renewal but I don't use the house phone much as friends and family rings me on my mobile and I have unlimited minutes, so I was wondering can I still use their broadband without the phone package?

Also, what would happen to my house phone number, does BT give it to someone else?

You have to pay line rental. You can cancel a call package, if you pay extra for one and it's out of contract.

quickshot89 · 20 Aug 2016 at 17:34

TheVoice said:
Fast.com is Netflix's one. Or try downloading something from Steam.

Ta, thats showing the full 300mbps on fast.com

Steam was only going 15MB so around the 120mbps mark

Caged · 20 Aug 2016 at 18:12

Lither said:
I'm on Unlimited Infinity 2 package but my Line Rental is due for renewal but I don't use the house phone much as friends and family rings me on my mobile and I have unlimited minutes, so I was wondering can I still use their broadband without the phone package?

Also, what would happen to my house phone number, does BT give it to someone else?

You need to pay for the copper line at some point. If you go with Vodafone then they abstract this cost away from you but I can't see how it's a sustainable price.

Your number will port to your new provider, you won't lose it.

opethdisciple · 20 Aug 2016 at 18:15

Infinity 3/4? This is not advertised on website?

Twirlywoos · 20 Aug 2016 at 18:51

I have moved from Plusnet to BT and my transfer will occur next week. Is it possible that I can still use my Huwaei Openreach modem and Asus AC87U router? With plusnet I just entered my username and password in the router and it worked trouble free for years so just wondered if the same applies for BT as I don't intend to use the HH6

Thanks

Sparx · 20 Aug 2016 at 18:55

Twirlywoos said:
I have moved from Plusnet to BT and my transfer will occur next week. Is it possible that I can still use my Huwaei Openreach modem and Asus AC87U router? With plusnet I just entered my username and password in the router and it worked trouble free for years so just wondered if the same applies for BT as I don't intend to use the HH6

Thanks

It should work fine.

Only change I recall is the BT UN/PW is [email protected] and password can be whatever e.g. BT or password.

Caged · 20 Aug 2016 at 19:23

opethdisciple said:
Infinity 3/4? This is not advertised on website?

If you put in an address that the checker shows as having the services available, then they show up.

Lither · 20 Aug 2016 at 19:41

KIA said:
You have to pay line rental. You can cancel a call package, if you pay extra for one and it's out of contract.

Caged said:
You need to pay for the copper line at some point. If you go with Vodafone then they abstract this cost away from you but I can't see how it's a sustainable price.

Your number will port to your new provider, you won't lose it.

So in order to use BT broadband, I must pay line rental as the broadband comes through that line?

russ9898 · 20 Aug 2016 at 20:27

Lither said:
So in order to use BT broadband, I must pay line rental as the broadband comes through that line?

Yes. Your broadband comes down a copper phone line, you pay line rental to maintain that line and all the equipment in the cabinet, exchange etc that allows your line to deliver that connection.

HangTime · 20 Aug 2016 at 23:21

Dooksy said:
Seems like BT support is still poor

Truly abysmal. My town has has major issues going on for months that have not been resolved, but the internal communication is essentially non-existent so hundreds of individual faults go unlinked. It's basially taken community action to collate data and share with senior parties at Openreach, BT Group and local goovernment to get any sort of acknowledgement, but the issues are still on-going:

-Frequent disconnects experienced by hundreds of residents (often around 10-30 per connection per day)
-Noise on lines, disconnects when phone rings (again not isolated incidents, nothing to do with local wiring/filters etc)
-Lack of progress on FTTC rollout
-People having to wait months to get even an ADSL connection due to over-subscription
-Cabs that are upgraded to fibre having no capacity, again going on for months
-Some residents have had more than 10 engineer callouts, engineers have to go through the motions but admit it is due to faulty equipment at the exchange - allegedly in the process of finally being replaced many months after problems were reported

These problems have been going on since last year but still you phone up to report a fault and you try to explain that it is due to it external faults and many others in the area having issue, is the usual irrelevant nonsense about 'are you using wired or wireless' that has zero bearing on the actual adsl connection itself, you tell these muppets yes I have plugged directly into test socket an they make you go through it all again and then say 'oh we will phone you back in 24hrs to see if the problem has gone away' (normally they don't bother, but if they do it would probably bring the DSL connection down).

And the ******s still have the cheek to send you junk mail advertising their services.

[Yes, I know that BT Retail can't fix all these problems, but it was about time for a rant - at least some ISPs have tech support that you can have a conversation with rather than just read from a script]

Twirlywoos · 20 Aug 2016 at 23:37

Sparx said:
It should work fine.

Only change I recall is the BT UN/PW is [email protected] and password can be whatever e.g. BT or password.

Thanks

TheVoice · 20 Aug 2016 at 23:37

quickshot89 said:
Ta, thats showing the full 300mbps on fast.com

Steam was only going 15MB so around the 120mbps mark

Tried changing the download server in the settings?

quickshot89 · 20 Aug 2016 at 23:50

TheVoice said:
Tried changing the download server in the settings?

Yep, just a case of finding one that can do the test correctly.

Ev0 · 21 Aug 2016 at 16:58

BT finally have our cabinet in their upgrade plans, been told by senior management that it is in the plan for this year to be completed by March '17.

We now appear on the BT where and when pages after 3 years of not existing in their plans either way, sat on the 'field survey' stage so crossing fingers no issues and it actually happens!

KIA · 23 Aug 2016 at 18:40

Does anyone know what Quidco mean by 'standalone Broadband' under BT cashback?

All of BT's products come with line rental and weekend calls.

I'm looking at Unlimited Infinity 1. Is this product, with the weekend calls package, eligible for Quidco's £115 Broadband & Calls cashback?

Thanks.