Soldato
I left Sky nearly two weeks ago to move to Pulse8, and the same thing happened to me. The connection was cut off early Monday morning, and I didn't get my new one up and running until about 2pm the same day.
BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
I left Sky nearly two weeks ago to move to Pulse8, and the same thing happened to me. The connection was cut off early Monday morning, and I didn't get my new one up and running until about 2pm the same day.
My changeover to BT happened today. Sky went off at midnight last night. BT came out today and everything was working by 11am. 52Mbps down and 10 up. happy days 
Only issue I have I can't see the £40 Next voucher I was promised in my account, the Mastercard is there. Don't know if it's been missed off when they originally messed my order up
Only issue I have I can't see the £40 Next voucher I was promised in my account, the Mastercard is there. Don't know if it's been missed off when they originally messed my order up
Soldato
Still not connected, no internet since Wednesday 08.30 
I've just signed up. Hope I don't regret it. Stupidly cheap though really.
£33.99/month
~£56 installation/delivery
£155 Quidco
£100 Mastercard
Total: £209/year, or £17.40/month. Plus about £40 for 12 months worth of NowTV entertainment vouchers. Not expecting the overall package to be as good as Sky TV + Virgin fibre broadband, but it's about £400 cheaper over the year. Will probably go back to Virgin for broadband next year and keep the Youview box for TV.
£33.99/month
~£56 installation/delivery
£155 Quidco
£100 Mastercard
Total: £209/year, or £17.40/month. Plus about £40 for 12 months worth of NowTV entertainment vouchers. Not expecting the overall package to be as good as Sky TV + Virgin fibre broadband, but it's about £400 cheaper over the year. Will probably go back to Virgin for broadband next year and keep the Youview box for TV.
Soldato
No words, this is from live chat
Robert: I will need to replace the hub for you
Robert: I just wanted to confirm everything from your end so that the set up is all correct
Robert: There has been issues with the new hub which is why I am replacing it for you
Lee: So how much longer will I be without internet for?
Lee: Plus if there have been issues, why are you sending me one out in the first place?
Robert: We sent you this hub because it the latest hub
Robert: If you want I will try to send you a hub 5?
Lee: But you have just said you "know it has issues"
Lee: So I have signed up for a service, and the first thing you have done is send me out a hub that you know may not work?
Robert: All the hub does not have issues
They have transferred me to someone else now, who is saying there is not a problem with the smart hub, even though they will only send me a homehub 5 as a replacement!
Robert: I will need to replace the hub for you
Robert: I just wanted to confirm everything from your end so that the set up is all correct
Robert: There has been issues with the new hub which is why I am replacing it for you
Lee: So how much longer will I be without internet for?
Lee: Plus if there have been issues, why are you sending me one out in the first place?
Robert: We sent you this hub because it the latest hub
Robert: If you want I will try to send you a hub 5?
Lee: But you have just said you "know it has issues"
Lee: So I have signed up for a service, and the first thing you have done is send me out a hub that you know may not work?
Robert: All the hub does not have issues
They have transferred me to someone else now, who is saying there is not a problem with the smart hub, even though they will only send me a homehub 5 as a replacement!
Only issue I have I can't see the £40 Next voucher I was promised in my account, the Mastercard is there. Don't know if it's been missed off when they originally messed my order up
https://broadbandbenefits.co.uk/btbroad/Default.asp
Soldato
I came back from work one day last week to find no internet and a hissing crackle on my line.
Obviously assumed it was a line fault but restarted the HH6 away. Still no internet and hiss on line.
It turned out the HH6 had completely locked up and only turning it off solved the problem.... hopefully this is not a sign of things to come.
Obviously assumed it was a line fault but restarted the HH6 away. Still no internet and hiss on line.
It turned out the HH6 had completely locked up and only turning it off solved the problem.... hopefully this is not a sign of things to come.
- Joined
- 9 Apr 2012
- Posts
- 13,102
Well I've got vectoring on my line. I was wondering what caused the 10Mb increase in speed from ~50Mbps to over 60Mbps.
- Joined
- 9 Apr 2012
- Posts
- 13,102
It's a limited trial, apparently only on a few Huawei cabinets. BDUK cabinets seem to be popular.
I discovered I had it as the latest version of DSLStats tells you whether it's enabled or not. I have a status of '1' meaning its enabled.
More info here.
I discovered I had it as the latest version of DSLStats tells you whether it's enabled or not. I have a status of '1' meaning its enabled.
More info here.
If you have any hissing or crackling on your line you need to get an openreach engineer out. Report it as a phone line fault not broadband. It will definitely impact your broadband performance.
Associate
For those who may be interested, we have recently signed a contract with BT for the installation of the FTTP infrastructure to our small hamlet. Superfast Staffordshire have also agreed to pay half of the community contribution leaving the residents with £1500 to pay each
This is hugely exciting for us as fingers crossed in the next 12 months or so we'll be able to get 300Mbs up from our measly 1Mbs connection!
Last edited:
Just out of interest, how much does that leave for each household?
Associate
Sorry that is £1500 per household
Just 10 houses will be connected in total which is why the individual cost is so high
Associate
Pretty happy with Infinity 1. Consistent speed at any time of the day & low pings, far better than the supposed faster Virgin connection I had use of. I get the impression there is far less backbone congestion:
Is there a way to find out if your line is being upgraded with vectoring?
Is there a way to find out if your line is being upgraded with vectoring?
Associate
- Joined
- 1 Feb 2009
- Posts
- 2,124
Does anyone have a good way to test infinity 3/4? I'm topping out at 186mbps on speedtest.net and unsure if Ican use the full 300mb 