BT Infinity & FTTx Discussion

On Holiday · 25 May 2017 at 18:13

Having tremendous issues with frequent drop outs. Was hoping switching from Smart Hub to HG612 + ASUS N66U would help but it hasn't.

Had 2min disconnections about 6 times today and numerous times since the beginning of the month. Did have an engineer booked out but got an automatic text from BT to say the fault appears to be fixed and my appointment has been cancelled.

On an unrelated note, my account has been in credit for the last few months and they've not taken any further payment other than the initial set-up cost..!

HAz · 30 May 2017 at 14:16

Bt are fitting FTTP in my road and it shows on the website as in the surveying stage! how long does it take from then? does anyone have experience with the time FTTP takes roughly? Also Virgin have fitted a cab end of my road and im told its also FTTP! looks like I have a choice lol

MonsterMoshi · 30 May 2017 at 14:35

HAz said:
Bt are fitting FTTP in my road and it shows on the website as in the surveying stage! how long does it take from then? does anyone have experience with the time FTTP takes roughly? Also Virgin have fitted a cab end of my road and im told its also FTTP! looks like I have a choice lol

It can vary massively but expect up to 12 months
You'll see bursts of work being completed then nothing for months
BT have there own way of doing things and whilst I'm sure there is logic in there somewhere, it is not for us average Joe's to know

I wish you luck! We are due to go live in the next couple of weeks but it has been a long road

ChrisD. · 30 May 2017 at 15:13

HAz said:
Bt are fitting FTTP in my road and it shows on the website as in the surveying stage! how long does it take from then? does anyone have experience with the time FTTP takes roughly? Also Virgin have fitted a cab end of my road and im told its also FTTP! looks like I have a choice lol

There's no choice, BT every time over Virgin!

varkanoid · 30 May 2017 at 18:41

Couple examples of the HH6 "smoking" when are BT going to admit the HH6 is atrocious and either bring out a better router or compensate the users somehow !

https://community.bt.com/t5/Connected-Devices-Other/smoke-from-back-of-Homehub-6/td-p/1725903

HEADRAT · 1 Jun 2017 at 13:29

HAz said:
Bt are fitting FTTP in my road and it shows on the website as in the surveying stage!

What website?

KIA · 1 Jun 2017 at 20:28

HEADRAT said:
What website?

https://www.homeandwork.openreach.co.uk/when-can-i-get-fibre.aspx

Andr3w · 3 Jun 2017 at 21:11

So my router restated itself earlier and I've now gone from 40mb/12 to 63mb/18.

What could have caused this? I did put the adsl socket filter on yesterday but I doubt that caused it?

DragonQ · 4 Jun 2017 at 10:42

When are we likely to see speeds of over 80/20 Mb/s? I've had that for 6 years now and it's still the fastest available.

Meatball · 4 Jun 2017 at 11:17

DragonQ said:
When are we likely to see speeds of over 80/20 Mb/s? I've had that for 6 years now and it's still the fastest available.

When Openreach upgrade your cabinet to support GFast. More info http://www.ispreview.co.uk/index.ph...rst-330mbps-g-fast-broadband-pilot-areas.html

It won't be anytime soon! In the meantime you could investigate whether any other providers have infrastructure in your area: Gigaclear, Hyperoptic, Virgin Media etc.

sparkymark75 · 4 Jun 2017 at 18:04

Is there any way for me to find out what the plans in my street are for FTTP?

It's a new build development. When I check on the OpenReach site, the houses up to number 40 all state that they are "In scope" (which according to the blurb means they are in the plans to get FTTP). The house I'm moving into is number 76 and is listed as only being able to get ADSL (at a massive 1-2Mbps!). Surely they wouldn't roll out FTTP to one half of the street and not the rest?

I tried asking OpenReach via their website but all they said was..

"In response to your query regarding fibre broadband, we would request you to provide us a working telephone number. However, if you don’t have a working line then you need to contact your service provider and place an order for PSTN line."

I wasn't planning to have home phone (I know I need a line for ADSL). I'm assuming a new build will have a BT line fitted? Not sure what my options are? Just get crappy ADSL for now and hope FTTP (or FTTC) arrives soon?

TJM · 4 Jun 2017 at 21:08

Andr3w said:
So my router restated itself earlier and I've now gone from 40mb/12 to 63mb/18.

What could have caused this? I did put the adsl socket filter on yesterday but I doubt that caused it?

It might well have if you have voice or other devices that were causing heavy interference. Another possibility is that the SNR on your line has lowered during the resync. This explains it: http://www.ispreview.co.uk/index.ph...nreach-prep-3db-snr-fttc-broadband-lines.html

DragonQ said:
When are we likely to see speeds of over 80/20 Mb/s? I've had that for 6 years now and it's still the fastest available.

As mentioned above, G.fast will bring faster speeds when it's eventually rolled out, but you need to be getting good speeds already to see any benefit. If your modem is actually syncing at 80/20, you can expect the full 330Mbps.

sparkymark75 said:
Is there any way for me to find out what the plans in my street are for FTTP?

It's a new build development. When I check on the OpenReach site, the houses up to number 40 all state that they are "In scope" (which according to the blurb means they are in the plans to get FTTP). The house I'm moving into is number 76 and is listed as only being able to get ADSL (at a massive 1-2Mbps!). Surely they wouldn't roll out FTTP to one half of the street and not the rest?

I tried asking OpenReach via their website but all they said was..

"In response to your query regarding fibre broadband, we would request you to provide us a working telephone number. However, if you don’t have a working line then you need to contact your service provider and place an order for PSTN line."

I wasn't planning to have home phone (I know I need a line for ADSL). I'm assuming a new build will have a BT line fitted? Not sure what my options are? Just get crappy ADSL for now and hope FTTP (or FTTC) arrives soon?

I'd ask over on the Think Broadband forums in the Fibre broadband section. Some of mods have contacts within Openreach who can look into situations like this.

sparkymark75 · 4 Jun 2017 at 21:15

TJM said:
I'd ask over on the Think Broadband forums in the Fibre broadband section. Some of mods have contacts within Openreach who can look into situations like this.

Thanks, heading there now...

DragonQ · 4 Jun 2017 at 21:26

Meatball said:
When Openreach upgrade your cabinet to support GFast. More info http://www.ispreview.co.uk/index.ph...rst-330mbps-g-fast-broadband-pilot-areas.html

It won't be anytime soon! In the meantime you could investigate whether any other providers have infrastructure in your area: Gigaclear, Hyperoptic, Virgin Media etc.

I live in the South East so none of those fancy providers are around. Virgin Media obviously is but I don't like their service or their network.

TJM said:
As mentioned above, G.fast will bring faster speeds when it's eventually rolled out, but you need to be getting good speeds already to see any benefit. If your modem is actually syncing at 80/20, you can expect the full 330Mbps.

My modem says maximum sync speeds are 75/21.

I see a few articles pointing to, and even showing pictures of, a G.Fast rollout map, but I cannot find the information itself. I've looked on Openreach's website but can't see anything useful.

KIA · 5 Jun 2017 at 17:15

DragonQ said:
I see a few articles pointing to, and even showing pictures of, a G.Fast rollout map, but I cannot find the information itself. I've looked on Openreach's website but can't see anything useful.

It's early days.

http://www.ispreview.co.uk/index.ph...rst-330mbps-g-fast-broadband-pilot-areas.html

Swifty55 · 5 Jun 2017 at 17:29

I'd love them to actually start investing for those who are the unlucky ones that are a distance away from their cabinet...

Me for example. I can only achieve 14Mbps on FTTC and others even less then that.

Would like to have more options for an ISP and not be stuck with Virgin Media.

MissChief · 5 Jun 2017 at 19:58

Swifty55 said:
I'd love them to actually start investing for those who are the unlucky ones that are a distance away from their cabinet...

Me for example. I can only achieve 14Mbps on FTTC and others even less then that.

Would like to have more options for an ISP and not be stuck with Virgin Media.

Also in testing is LR-VDSL. http://www.ispreview.co.uk/index.ph...each-vdsl-broadband-trial-lewis-scotland.html

uvarvu · 8 Jun 2017 at 10:37

My mother-in-law is moving from ADSL to FTTC and was told that an engineer call out wouldn't be needed. Is this really the case? I thought the BT socket had to be replaced with a newer one or is this no longer a requirement?

Daaaavvveee · 8 Jun 2017 at 10:44

sparkymark75 said:
Is there any way for me to find out what the plans in my street are for FTTP?

It's a new build development. When I check on the OpenReach site, the houses up to number 40 all state that they are "In scope" (which according to the blurb means they are in the plans to get FTTP). The house I'm moving into is number 76 and is listed as only being able to get ADSL (at a massive 1-2Mbps!). Surely they wouldn't roll out FTTP to one half of the street and not the rest?

I tried asking OpenReach via their website but all they said was..

"In response to your query regarding fibre broadband, we would request you to provide us a working telephone number. However, if you don’t have a working line then you need to contact your service provider and place an order for PSTN line."

I wasn't planning to have home phone (I know I need a line for ADSL). I'm assuming a new build will have a BT line fitted? Not sure what my options are? Just get crappy ADSL for now and hope FTTP (or FTTC) arrives soon?

I found it a nightmare waiting to get my FTTP in the new build. BT cant really help at all, and Openreach wont talk to consumers.

Can you ask the builders see what they say?

sparkymark75 · 8 Jun 2017 at 10:46

Daaaavvveee said:
I found it a nightmare waiting to get my FTTP in the new build. BT cant really help at all, and Openreach wont talk to consumers.

Can you ask the builders see what they say?

They just said it was coming but that they weren't aware of a timescale.