When i moved from one side of town to the other i never imagined my fibre connection would be no more.
I booked the move to the new property and the engineer was due to come on the following Tuesday.
The property was a new build with 120 houses at the site, this is on an old allotments with other streets running parallel to this one.
We moved in and the day came and went, with no phone call or visit from the engineer. BT said the engineer wouldn't be coming when i called them as the line to the estate wasn't finished and ground ducting work needed to be completed.
I was less than amused but thought i would keep chasing and wait for the work to be completed (not like i had any other choice).
Now after numerous phone calls and broken promises we finally got a working phone line in November 2016, i went on and ordered Fibre, well i tried to order Fibre.
Openreach had installed a copper network and no Fibre in site, the cabinet is a standard green box no vents
So ever since i had to have Adsl 2+ and a line speed of 6.5 down and 1.0 up stream (old house had 76/20 through put)
I have contacted the local MPs for this area which is supposed to be the infrastructure champion for the UK, the builders/Landlords/Openreach/BT and either no one wants to take responsibility or throw the we didn't have to as it wasn't policy/law (came into effect in November 2016).
The streets at the side of ours can get Fibre and the new estate cant, there is a local school and care home which both have Fibre at the end of our street.
Is there a normal time frame to getting these cabinets upgraded by Openreach (2 years)?
The current line drops out as and when it wants and is less than stable, ive tried various routers etc to fix this issue, ISP is ZEN Internet.
So how much longer will i have to wait as average to other housing estates?
It annoys me that streets at the side of us have fibre, surely it would have been easier to pull fibre in to the estate, i mean even the BT engineers down the street couldn't understand it when i spoke to several of them