BT Infinity & FTTx Discussion

MichaelAwkward · 23 Jun 2018 at 13:44

Are these line stats any good? I've just switched from the Smart Hub to a TP Link VR400 as I wanted more control over my connection as well as being able to wall mount it, but my connection doesn't seem great. It wasn't great with the SH either.

Caged · 23 Jun 2018 at 14:01

Your upstream is pretty terrible. Try connecting into the test socket and then waiting for DLM to drop the SnR margin targets.

MichaelAwkward · 23 Jun 2018 at 14:56

Just removed the faceplate and connected to the test socket, will see how it is... but should my wiring look like this? I have a couple of phone sockets in other rooms of the flat, but I've never tested them... I'm guessing they were never wired in to begin with? And I was effectively always just using the test socket?

opethdisciple · 23 Jun 2018 at 16:42

Why do BT make the master socket this way. Why not just make the single socket on the from the test socket, rather than hiding it inside.

Caged · 23 Jun 2018 at 16:49

Because removing the front disconnects any extensions as well, isolating any internal wiring.

Sparx · 23 Jun 2018 at 20:09

@MichaelAwkward your phone socket isn't even wired up to the filtered faceplate - or am I missing something? You should have 2 and 5 connected.

I would also recommend getting the new pre-filtered NTE5C master socket link here may help keep the connection clean

(and wire it into it!) Really easy to do and fit yourself.

bremen1874 · 23 Jun 2018 at 20:12

Sparx said:
@MichaelAwkward your phone socket isn't even wired up to the filtered faceplate - or am I missing something?

You should have 2 and 5 connected.

1. It isn't a filtered faceplate.
2. You'd only have extension wiring connected to the faceplate.

Sparx · 23 Jun 2018 at 20:15

@bremen1874 oops my bad

Did wonder if I was mistaken

Did edit my post & add should look at getting a pre-filtered faceplate/socket!

MichaelAwkward · 23 Jun 2018 at 20:40

Thanks - yep, I've only come to test the extension socket in my flat now that I've changed my router to one that I can wall mount. This explains why it wasn't working. I've got an IDC punch tool coming tomorrow so I can get my extension socket working. It looks like my crappy line stats are down to BT.

MichaelAwkward · 24 Jun 2018 at 19:20

I think I know why the extension wire wasn't connected, there's barely enough wire coming out to get them in with an IDC tool. It looks like they've squirted expanding foam into the wiring duct too so I couldn't pull it out further. Bizarre. Managed it eventually, now got my router mounted on the wall in the middle of the flat and stats are:

Will see how stable it is. Hasn't dropped yet. Surprised that the number of errors has dropped to zero and my max upstream rate has increased massively.

Meatball · 24 Jun 2018 at 20:33

MichaelAwkward said:
I think I know why the extension wire wasn't connected, there's barely enough wire coming out to get them in with an IDC tool. It looks like they've squirted expanding foam into the wiring duct too so I couldn't pull it out further. Bizarre. Managed it eventually, now got my router mounted on the wall in the middle of the flat and stats are:

Will see how stable it is. Hasn't dropped yet. Surprised that the number of errors has dropped to zero and my max upstream rate has increased massively.

Seems like the electricians and builders have done a poor job with the internal wiring! Do you know roughly how far away your FTTC cabinet is?

MichaelAwkward · 24 Jun 2018 at 21:12

It's only 3 years old too. Sadly beyond the 2 years guarantee for non-structural flaws. The internet feels a lot more stable and snappy since I've faffed around with the wiring anyway. Still not dropped and still no errors despite moving it onto the extension wiring.

Think the cabinet is at the end of our road. Probably less than 100 yards.

bremen1874 · 24 Jun 2018 at 21:24

If you cabinet really is that close then something is very broken.

Have you reported a fault?

Have you checked that the line is quiet? People who don't have phones plugged in often seem to miss this basic step.

MichaelAwkward · 24 Jun 2018 at 22:07

Yeah, a couple of months ago when my connection first deteriorated we had an engineer visit and ran through the plethora of tests.

It never really improved though, just went from dropping constantly to dropping every so often and being slow. I suspect my line would now benefit from a DLM reset. How long do they take? 14 days?

opethdisciple · 24 Jun 2018 at 23:52

MichaelAwkward said:
Yeah, a couple of months ago when my connection first deteriorated we had an engineer visit and ran through the plethora of tests.

It never really improved though, just went from dropping constantly to dropping every so often and being slow. I suspect my line would now benefit from a DLM reset. How long do they take? 14 days?

If your talking about the thing I think your talking about mine took 3 days.

Meatball · 25 Jun 2018 at 11:14

bremen1874 said:
If you cabinet really is that close then something is very broken.

Have you reported a fault?

Have you checked that the line is quiet? People who don't have phones plugged in often seem to miss this basic step.

I think you need to be pushing for a new line to be installed, preferably avoiding all the internal wiring installed when the property was built!

thewanted · 25 Jun 2018 at 15:10

I'm right next to one of the areas in this list.....argh!

https://www.ispreview.co.uk/index.p...-uk-areas-for-g-fast-ultrafast-broadband.html

Openreach (BT) has announced that a further 59 locations across the United Kingdom will be the next to benefit from their on-going deployment of 330Mbps capable hybrid fibre G.fast (ITU G.9700/9701) broadband technology, which aim to cover 10 million homes and businesses by the end of 2020.

The 59 New G.fast Locations (June 2018 Update)

Aberdeen Denburn, Acocks Green, Altrincham, Aylesbury, Bedford, Birmingham Central, Bishops Stortford, Boscombe, Bowes Park, Bury St. Edmunds, Bury, Byfleet, Cardiff, Carlisle, Chelmsford, Chester, Cosham, Didsbury, Erdington, Gipsy Hill, Guildford, Hampton, Harlow, Harrogate, Headingley, Heywood, Kingston, Lancaster, Leamington Spa, Leeds, Llantrisant, Maidstone, Market Harborough, Mile End, Morley, Narborough, North Finchley, Paignton, Plymouth, Rugby, Shipley, Slough, South Kensington, Southampton, Southend Town, St Albans, Stockton Heath, Swadlincote, Tamworth, Taunton, Telford Wellington, Tunbridge Wells, Walthamstow, Weston Super Mare, Windsor, Wolverhampton, Woodhouse (Berkshire), Woodley, York.

Martynt74 · 26 Jun 2018 at 09:06

When did BT whack the price up so much? Looked at the 76mbs package about 6 weeks ago and i'm sure it was £40/m, now it's £55.

I know you get £120 rewards card and topcashback discounts but it's a hell of a high price compared to others around the £30 mark.

opethdisciple · 27 Jun 2018 at 20:52

More prices increases incoming.

Armadillo · 27 Jun 2018 at 23:01

So all the services are the same right, just resold open reach stuff? I'm on BT, if I was to jump to vodafone for example when the rises come in, it's just the same stuff. Get full sync on BT and no speed issues, should be the same if I jump? Is the phone side open reach as well? Like the call blocking feature bt have, vodafone have it as well, is that just a resold openreach service? or their own thing, but still basically the same?