BT Infinity & FTTx Discussion

Meatball · 23 May 2020 at 16:19

Meatball said:
I didn't get a call back from the fibre team so I guess I'll have to wait until Monday to discuss my order

I just phoned and managed to get through. Order rebooked and I’ve got June 25th for my appointment.

Theophany · 23 May 2020 at 20:39

Furyus said:
I called BT sales team, and just can't get them to budge on the £59pm for the 900mb. Ahhh!

Idk that seems pretty reasonable to me? I was paying ~£35p/m for 150mb in London and am now looking down the barrel of an FTTP install to get 330mb, which isn't going to be cheap!

spoffle · 23 May 2020 at 23:49

Earth[Tera].bin said:
Well went for a quick install ( Kubuntu ) and setup a PPoE direct to the ONT and it's more or less maxing out the connection.

So there's something in the middle that's throttling the bandwidth. I did read some similar issues over in the Netgear forums, and it might be the case of the CPU in Orbi router struggling to route the 1GB connection, so maybe that's why it's only giving me around 500Mbps download. Also posts about setting it up as an AP instead of a router and something about hardware offloading, which I'll read up on, see if the Orbi is capable of it or not.

As for the Smarthub2, I'll retry that later but it's Wi-Fi is dreadful so It's not a long term option.

Either way it's good to find out the bandwidth is there for the taking.

I had this issue for a few weeks with the BT Hub. It went away when I used another router (an Asus N66u) but the download speed wasn't as high.

It was a BT issue, they were struggling with profiles being sent to the hub to enable the full connection speed.

Theophany said:
Idk that seems pretty reasonable to me? I was paying ~£35p/m for 150mb in London and am now looking down the barrel of an FTTP install to get 330mb, which isn't going to be cheap!

It's because a few of us are getting it for less. I'm getting their 1Gb package for £50 a month, and others are being offered it for £55.

MG42Maniac · 24 May 2020 at 00:05

I'm trying to get BT to upgrade my 250 service but I'm being told they cannot go any faster due to limitations with openreach. Is it possibly the ONT? It's a new build, only built in 2018. Really annoying as I'm stuck on the 250 service when 900 is the same price!

Caged · 24 May 2020 at 00:35

If you're on ECI equipment then it's limited to 330Mbps currently. What does this show for your address https://www.broadbandchecker.btwholesale.com/#/ADSL

MG42Maniac · 24 May 2020 at 08:17

That checker shows 330 as maximum speed

. Is it possible to get the equipment replaced so I can have higher speeds? Problem is, if I speak to BT, they just fob me off and say it's openreach limitations and contact them. If I contact openreach they want nothing to do with me and say to go through BT

the-evaluator · 24 May 2020 at 08:24

Technically it's possible but it'll be quite a way down the list of things for Openreach to do. It isn't just your ONT that would need replacing and with Openreach focussing on expanding the FTTP availability I can't see them doing anything about the ECI issue for many years at least. If at all.

MG42Maniac · 24 May 2020 at 08:41

Ahh, that's annoying! I hope that the ISP toob hurry up and roll out to my area! Funny thing is, I was contacted by BT just before the outbreak because they wanted me to trial a faster speed, I'm guessing no one actually looked into whether this was actually possible!? Is there anyway to be 100% sure I'm in ECI equipment?

robj20 · 24 May 2020 at 10:54

All set to order and i get this, "Sorry, following a check on your details we can't complete your order online. Please contact one of our specialist advisors on 0800 800 150", they insist i need to phone. But id loose a good chunk of cashback so that isnt going to happen.

Managed to do it via a different browser.
9th June install date.

Furyus · 24 May 2020 at 11:45

robj20 said:
All set to order and i get this, "Sorry, following a check on your details we can't complete your order online. Please contact one of our specialist advisors on 0800 800 150", they insist i need to phone. But id loose a good chunk of cashback so that isnt going to happen.

Managed to do it via a different browser.
9th June install date.

Did you do it via top.cashback?

robj20 · 24 May 2020 at 11:50

Furyus said:
Did you do it via top.cashback?

Quidco

Caged · 24 May 2020 at 20:08

the-evaluator said:
Technically it's possible but it'll be quite a way down the list of things for Openreach to do. It isn't just your ONT that would need replacing and with Openreach focussing on expanding the FTTP availability I can't see them doing anything about the ECI issue for many years at least. If at all.

They definitely will fix it but it's not going to be a priority. ECI stuff seems like garbage when you consider their DSLAMs don't work properly either.

opethdisciple · 24 May 2020 at 21:16

Dangerous Dave · 26 May 2020 at 10:54

FTTP connected up internet browsing is noticeably snappier, I don't think this is due to FTTP speeds but likely BT's more efficient routing as my pings have dropped 5-6ms. I was also surprised to find my old Netgear D7000 V1 can handle 1Gbps traffic over the WAN port so I don't need to faff about arranging for BT FON to be disabled.

Due my original appointment being cancelled due to COVID19 BT cancelled my move from Vodafone so I now have two active connections hopefully this isn't too much hassle to resolve. Engineer said the phone will still use my old copper connection when it's moved

EDIT BT have put the transfer in to move the phone over from Vodafone no charge for FTTP until it's moved over which seems fair.

Zeebedy · 26 May 2020 at 12:15

I was browsing BT website last night, and now I cannot get the fibre 900 package in my location now :eek:

So I was a little worried, so I done a speed test on my 900 service, and was coming in within range (around 850-870 mbps) and I phoned BT to double check that my 900 service was fine, and would not be altered.

I asked then why that the service was now not appearing on my serach of my postcode, and she said its possible of congestion on the line, I dunno ho wto take this, but as long as my service stays as is, I will be happy.

MissChief · 26 May 2020 at 13:46

Zeebedy said:
I was browsing BT website last night, and now I cannot get the fibre 900 package in my location now

So I was a little worried, so I done a speed test on my 900 service, and was coming in within range (around 850-870 mbps) and I phoned BT to double check that my 900 service was fine, and would not be altered.

I asked then why that the service was now not appearing on my serach of my postcode, and she said its possible of congestion on the line, I dunno ho wto take this, but as long as my service stays as is, I will be happy.

Could be limited capacity at the exchange until they put in a bigger backhaul. it's possible they're only using a 10Gig one so have limited sales to prevent congestion as the chap said.

sparkymark75 · 26 May 2020 at 15:02

MG42Maniac said:
I'm trying to get BT to upgrade my 250 service but I'm being told they cannot go any faster due to limitations with openreach. Is it possibly the ONT? It's a new build, only built in 2018. Really annoying as I'm stuck on the 250 service when 900 is the same price!

Try taking the ONT of the wall, the sticker on the back should have the manufacturer.

I'm in the same position, new build estate, had FTTP since Dec 2017 and the broadband checker still says I can get up to 330. I'm pretty certain I have a Huawei HG8240 ONT so I doubt it's an ECI related issue. Not sure whats going on but its frustrating. I'm actually out of contract and paying for the Fibre 1 what some on here are paying for 900! But I didn't want to accept a new contract in case they sorted the max speed issue then offer me a crappy price for the upgrade if I was already in a contract.

robj20 · 26 May 2020 at 15:19

Dangerous Dave said:
FTTP connected up internet browsing is noticeably snappier, I don't think this is due to FTTP speeds but likely BT's more efficient routing as my pings have dropped 5-6ms. I was also surprised to find my old Netgear D7000 V1 can handle 1Gbps traffic over the WAN port so I don't need to faff about arranging for BT FON to be disabled.

Due my original appointment being cancelled due to COVID19 BT cancelled my move from Vodafone so I now have two active connections hopefully this isn't too much hassle to resolve. Engineer said the phone will still use my old copper connection when it's moved

EDIT BT have put the transfer in to move the phone over from Vodafone no charge for FTTP until it's moved over which seems fair.

What's BT FON?

Theophany · 26 May 2020 at 15:27

robj20 said:
What's BT FON?

You allow your home router to be used as a public hotspot in exchange for free wifi when you're out and about. If you live in a densely populated area it means that lots of people can be connected to your router, using up your available bandwidth. I think OP is saying that with his router being able to handle up to 1Gbps of throughput, there's no real need to disable FON as it is unlikely to slow down their connection materially.

You can opt out of it, but you lose the free access to other FON hotspots.

the-evaluator · 26 May 2020 at 15:27

sparkymark75 said:
I'm in the same position, new build estate, had FTTP since Dec 2017 and the broadband checker still says I can get up to 330. I'm pretty certain I have a Huawei HG8240 ONT so I doubt it's an ECI related issue

It isn't just the ONT that's the issue - it's a much bigger job than simply swapping out an ONT.