BT Infinity & FTTx Discussion

groen said:
Since the first phone call in June I must have spent at least 18 hours on the phone to BT and had about 50 individual phone calls and this is not an over exaggeration. Repeating myself at least 30 times. For it still to not be working is atrocious. I found this website called http://www.btcomplaint.com/ that is collecting all the complaints it can find and then they are going to the OFCOM and see if they can solve this fascist monopoly called BT.
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Go in twitter, complain about be and the @btcare guys will contact you immediately. I've had problems sorted out by them several times.

To be fair to BT, my original opinion was "BT ? No beeeeping way!" on Infinity; but several people I trust had it and told me to give it a go...
I placed my order, and waited.

I got a phone call from a nice english woman a few days earlier, telling me she was checking up on my stuff and had noted that somehow my order was for a third, new, phone line... She wanted to check if it wad the case.
It wasn't obviously, it must have been a website snafu, and she very nicely fixed it all, called back within 10 minutes to tell me all was OK, and that she had found an EARLIER appointment for my install (a werk earlier) if I was interested. Of course was!

I was gobsmacked, PROACTIVE service from BT !

Then the BT guy cane for the install, and he was nice, reasonably tech savvy and helpful, did the job cleanly and didn't try to babysit me either. Pretty good time there too...

So I don't know, maybe Infinity has some "special" people at BT, but so far, I'm impressed.
 
Got converted to 17a last night. I'm a bit disappointed with the possible speed, I hoped I'd reach 40Mb/s + 100Mb/s :-)
Before:
Code: 
# xdslcmd info --show
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason:	2
Max:	Upstream rate = 16475 Kbps, Downstream rate = 49236 Kbps
Path:	0, Upstream rate = 9995 Kbps, Downstream rate = 39999 Kbps

Link Power State:	L0
Mode:			VDSL2 Annex B
VDSL2 Profile:		Profile 8c
TPS-TC:			PTM Mode
Trellis:		U:ON /D:ON
Line Status:		No Defect
Training Status:	Showtime
		Down		Up
SNR (dB):	 12.4		 21.8
Attn(dB):	 0.0		 0.0
Pwr(dBm):	 7.0		-22.6

After:
Code: 
# xdslcmd info --show
xdslcmd: ADSL driver and PHY status
Status: Showtime
Retrain Reason:	2
Max:	Upstream rate = 32275 Kbps, Downstream rate = 91144 Kbps
Path:	0, Upstream rate = 10000 Kbps, Downstream rate = 39998 Kbps

Link Power State:	L0
Mode:			VDSL2 Annex B
VDSL2 Profile:		Profile 17a
TPS-TC:			PTM Mode
Trellis:		U:ON /D:ON
Line Status:		No Defect
Training Status:	Showtime
		Down		Up
SNR (dB):	 21.1		 23.5
Attn(dB):	 0.0		 0.0
Pwr(dBm):	 12.6		-5.3
 
To be honest, I've found that the engineers are always really friendly, and mostly hard working. Especially the 3 I've met. They have a chat, and like to answer tech questions about 80/20 and FTTP.

The monkeys in India however. Don't even know how to start.
 
So i was reading in the paper about the new money for broadband, there is a shocking statistic about Infinity takeup, its low. I though everyone wanted this fibre broadband, but people just aren't signing up. It is really annoying to see all the money, time and effort being put in to give people fast broadband, then know one buys in.
 
Tweaker said:
So i was reading in the paper about the new money for broadband, there is a shocking statistic about Infinity takeup, its low. I though everyone wanted this fibre broadband, but people just aren't signing up. It is really annoying to see all the money, time and effort being put in to give people fast broadband, then know one buys in.
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It's not being marketed enough, or in the right ways. The way I see it, the main benefit of FTTC isn't the comparatively high speeds - it's that most of the time you do actually get these speeds. It seems most people are lucky if they get half their "up to" speed on ADSL in the UK, but on FTTC almost everyone gets 75%+ of their maximum. When you put that into a price/performance perspective, it obliterates ADSL.

As for FTTH (end-to-end fibre), well... I dunno how they do it here in the UK, but in Sweden we'd usually pay part of the installation cost of getting the fibre drawn to your house, but after that the monthly cost is dirt cheap. Works rather well if you ask me.
 
It's being marketed entirely wrong.

If an ISP sells you a "Up to 24meg" product then they should be forced by Ofcom to run a check on their line. If ADSL2+ will only provide 8Meg due to line length, but FTTC is available and will provide a 30meg sync rate... then the ISP should be forced by law to install FTTC and then cap the line to 24meg.

People don't care about what technology their broadband runs on. They care about what speed it is. And if they buy an "Up to xyz mbit" product, they expect that the ISP will do the necessary homework to deliver the most suitable product that will achieve that claim.
 
Nice idea but the setup and monthly costs are very much different.

As a reseller, I could offer a customer a BE Wholesale ADSL2+ connection which has free setup on a 12 month contract, a BT 21CN ADSL which we charge £55+VAT setup for or a FTTC is £95+VAT setup. FTTC also costs more per month than 21CN ADSL.
 
I've just received a letter from BT about them coming around and giving me a new modem. Any idea on what is improved in this modem?
 
QwaF said:
I've just received a letter from BT about them coming around and giving me a new modem. Any idea on what is improved in this modem?
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Which one are you using ? The one they gave me the guy said it was a new power supply that didn't shatter. Apparently the the previous one was made of a plastic that became brittle under light and eventually break down if you tried to move it...
 
I just called BT asking about the 80/20 trials and after checking the line they said it's not available yet. Apparently they'll let me know when it is, though. :)
 
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