City Fibre

the-evaluator · 23 Oct 2023 at 09:19

woppy101 said:
Well had no one now for a week, seems rock solid but I have to admit I’m a little disappointed with my ping/latency which is seaming to sit at 16-20ms

Your pings to where, exactly? Stating a ping measurement without giving the destination is fairly meaningless. For example, if you're pinging a host over the other side of the Atlantic then that'd be unbelievably good (also, impossible) but if it's a host such as 8.8.8.8 then it's probably not all that great.

Ping isn't the most important thing, jitter, the variability of the ping is probably more interesting.

woppy101 · 23 Oct 2023 at 09:48

Phreaky said:
Do you have a traceroute? Looking at moving to no one from my current provider mainly due to crap latency, figured no one would be better!

Yeah I think I go through reading

woppy101 · 23 Oct 2023 at 09:51

the-evaluator said:
Your pings to where, exactly? Stating a ping measurement without giving the destination is fairly meaningless. For example, if you're pinging a host over the other side of the Atlantic then that'd be unbelievably good (also, impossible) but if it's a host such as 8.8.8.8 then it's probably not all that great.

Ping isn't the most important thing, jitter, the variability of the ping is probably more interesting.

bbc.com Is where I normally ping an that comes in at 12-13ms, I have just done 8.8.8.8 and that was also coming back at 12-13ms

Glanza · 23 Oct 2023 at 10:10

run a test here and see what your jitter and ms comes back at

Speedtest || iperf by OVHCloud

Test your connection bandwith with OVHCloud Infrastructure

ovh.net

woppy101 · 23 Oct 2023 at 10:38

Glanza said:
run a test here and see what your jitter and ms comes back at

Speedtest || iperf by OVHCloud

Test your connection bandwith with OVHCloud Infrastructure

ovh.net

34ms ping and 2ms jitter

the-evaluator · 23 Oct 2023 at 10:47

woppy101 said:
bbc.com Is where I normally ping an that comes in at 12-13ms, I have just done 8.8.8.8 and that was also coming back at 12-13ms

Not all that good. For comparison from my BT FTTP connection:

Code:

[root@pihole1 ~]# ping bbc.com -c 5
PING bbc.com(2a04:4e42::81 (2a04:4e42::81)) 56 data bytes
64 bytes from 2a04:4e42::81 (2a04:4e42::81): icmp_seq=1 ttl=58 time=5.40 ms
64 bytes from 2a04:4e42::81 (2a04:4e42::81): icmp_seq=2 ttl=58 time=5.13 ms
64 bytes from 2a04:4e42::81 (2a04:4e42::81): icmp_seq=3 ttl=58 time=4.30 ms
64 bytes from 2a04:4e42::81 (2a04:4e42::81): icmp_seq=4 ttl=58 time=5.07 ms
64 bytes from 2a04:4e42::81 (2a04:4e42::81): icmp_seq=5 ttl=58 time=5.56 ms

--- bbc.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 10ms
rtt min/avg/max/mdev = 4.303/5.092/5.563/0.443 ms

Can you post a trace?

woppy101 · 23 Oct 2023 at 11:02

the-evaluator said:

Not all that good. For comparison from my BT FTTP connection:

Code:

[root@pihole1 ~]# ping bbc.com -c 5
PING bbc.com(2a04:4e42::81 (2a04:4e42::81)) 56 data bytes
64 bytes from 2a04:4e42::81 (2a04:4e42::81): icmp_seq=1 ttl=58 time=5.40 ms
64 bytes from 2a04:4e42::81 (2a04:4e42::81): icmp_seq=2 ttl=58 time=5.13 ms
64 bytes from 2a04:4e42::81 (2a04:4e42::81): icmp_seq=3 ttl=58 time=4.30 ms
64 bytes from 2a04:4e42::81 (2a04:4e42::81): icmp_seq=4 ttl=58 time=5.07 ms
64 bytes from 2a04:4e42::81 (2a04:4e42::81): icmp_seq=5 ttl=58 time=5.56 ms

--- bbc.com ping statistics ---
5 packets transmitted, 5 received, 0% packet loss, time 10ms
rtt min/avg/max/mdev = 4.303/5.092/5.563/0.443 ms

Can you post a trace?

PING bbc.co.uk (151.101.192.81): 64 data bytes

Reply from 151.101.192.81: bytes=64 ttl=61 seq=1 time=13.609 ms

Reply from 151.101.192.81: bytes=64 ttl=61 seq=2 time=13.715 ms

Reply from 151.101.192.81: bytes=64 ttl=61 seq=3 time=13.659 ms

Reply from 151.101.192.81: bytes=64 ttl=61 seq=4 time=13.755 ms

--- Ping Statistic "bbc.co.uk" ---

Packets: Sent=4, Received=4, Lost=0 (0.00% loss)

Round-trip min/avg/max = 13.609/13.684/13.755 ms

ping is stopped.

the-evaluator · 23 Oct 2023 at 11:17

And a traceroute?

Latency aside, how is the connection performing? Are you getting the upload and download speeds that you should be?

woppy101 · 23 Oct 2023 at 11:29

the-evaluator said:
And a traceroute?

Latency aside, how is the connection performing? Are you getting the upload and download speeds that you should be?

The trace route is pretty much the same times, speed are around 8-900down and 900 up, that’s the wired speed

Caged · 23 Oct 2023 at 11:30

You need to copy and paste the traceroute results here

woppy101 · 23 Oct 2023 at 11:36

Caged said:
You need to copy and paste the traceroute results here

traceroute to bbc.com (151.101.192.81), 6 hops max, 38 byte packets

1 lo0.bng1.thn.lon.uk.as49375.net (188.94.41.141) 12.804 ms 12.865 ms 13.164 ms

2 ve25.cr1.thn.lon.uk.as49375.net (188.94.41.9) 14.027 ms 13.894 ms 13.788 ms

3 * * *

4 * * *

5 * * *

6 * * *

Trace Complete.

traceroute is stopped.

the-evaluator · 23 Oct 2023 at 11:36

The latency to the first hop is interesting - I'd expect that to be quite a lot lower.

What device are you running the trace from, your router? It looks like it's using UDP. Can you run it from a Windows machine?

woppy101 · 23 Oct 2023 at 11:51

the-evaluator said:
The latency to the first hop is interesting - I'd expect that to be quite a lot lower.

What device are you running the trace from? It looks like it's using UDP. Can you run it from a Windows machine?

Yeah no problem, I run it directly in the router, exactly the same on my windows machine, just phoned up no one and they are seeing the same figures as me

the-evaluator · 23 Oct 2023 at 11:54

The trace can't be exactly the same as from the router - you'd see the router showing in the trace when done from a client connected LAN side.

We're trying to help you, but it's like pulling teeth. Please, post a trace from a Windows client.

Caged · 23 Oct 2023 at 12:07

Newcastle to London in 12ms is fine, not sure what the problem is here. Not sure why your default setup is to only do six hops though, you're going to miss loads of information.

woppy101 · 23 Oct 2023 at 12:11

from windows

Tracing route to gtm-uk.www.bbc.com.pri.bbc.com [212.58.236.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 14 ms 13 ms 13 ms lo0.bng1.thn.lon.uk.as49375.net [188.94.41.141]
3 15 ms 14 ms 14 ms ve25.cr1.thn.lon.uk.as49375.net [188.94.41.9]
4 14 ms 13 ms 13 ms 195.66.238.229
5 14 ms 13 ms 13 ms 132.185.249.90
6 14 ms 13 ms 13 ms 212.58.236.130

Trace complete

ChrisD. · 23 Oct 2023 at 12:14

It's weird that the first hop is London, but the latency is much higher than you'd expect from Newcastle. It seems like the layer 2 path is going via Manchester or Scotland and adding latency.

Caged · 23 Oct 2023 at 12:32

I'm not convinced, I don't think many broadband ISPs would offer a significantly better latency to a London target. BTnet looking glass from Telehouse to a Newcastle speedtest server (speedtest.wildcard.net.uk) shows 8ms latency, adding 4ms in the PON, handoff from CityFibre to no one, backhauling to London doesn't strike me as a problem. At a guess no one are using the CityFibre National Access product and have no control over the path this traffic takes.

Rawr · 23 Oct 2023 at 15:59

So my Sky 900mb fibre broadband contract is coming to an end soon much earlier than I expected with the price going up to quite a ridiculous level(to be honest it wasn't really that cheap in the first place). They've said they can't really do much better on the price front so I already told them we're probably just going to be swapping then. City Fibre finally got set up and became orderable a few months back so I've been looking into their providers. I noticed a few people mentioning No One which seems a great deal at £29.99 with no in contract price rises. Has anyone got any experiences with them and how a set up would work if I've already got a Openreach ONT (I already know they can't/don't use that). I work from home a lot, and its mostly online work, so I'm ideally wanting as minimal upheaval and internet downtime as possible. I don't have any experience with alt nets at all, so I guess there's a slight bit of apprehension haha.

ChrisD. · 23 Oct 2023 at 16:03

Rawr said:
So my Sky 900mb fibre broadband contract is coming to an end soon much earlier than I expected with the price going up to quite a ridiculous level(to be honest it wasn't really that cheap in the first place). They've said they can't really do much better on the price front so I already told them we're probably just going to be swapping then. City Fibre finally got set up and became orderable a few months back so I've been looking into their providers. I noticed a few people mentioning No One which seems a great deal at £29.99 with no in contract price rises. Has anyone got any experiences with them and how a set up would work if I've already got a Openreach ONT (I already know they can't/don't use that). I work from home a lot, and its mostly online work, so I'm ideally wanting as minimal upheaval and internet downtime as possible. I don't have any experience with alt nets at all, so I guess there's a slight bit of apprehension haha.

Order no-one, wait for it to be installed and activated, and then cancel Sky.

They will pull a new fibre to the house, and then do the internal work to put the ONT where you want it (within reason, they won't pull up floor boards etc).