Clearing the cache

Boogle said:
Were you tempted to tell the manager 'I'll see you in court then'. I'm sure once you won, you could have put the legal fees on him as well?
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No I was tempted to say "I'll see you after work so you can inspect the steel toecaps of my docs" but I refrained.
I was not however "willing" to leave the shop and the security guards weren't exactly "willing" to try and make me physically.

I have now spoken to their head office customer service monkey who accepts that the store manager was wrong to refuse me a refund but insists that I was "threatening" the store manager.
Again he can't tell me "how" I threatened him only that the manager felt threatened.

I was not happy to be lied to and denied a refund, I was not impressed when he folded his arms stared at me and walked off.
I wonder though, who is going to be happy to be lied to, to have security called because you refuse to leave the shop until you get your refund and then to have the police called after that?
Is it a crime to be annoyed and displeased about shoddy service?
My wife thinks that due to my size and face/appearance (seen too many pub fights I guess) people smaller than me tend to feel a little frightened when I express displeasure at their actions- how can I help that?
 
I wasnt there so dont really know the circumstances or how you dealt with them but i know if i was doing the same and the manager suddenly accused me of threatening him i would a) laugh, im not exactly huge and b) if he used it infront of security guards i would have accused him of intentional slander in order to discredit my position as a valid customer with the right for this exchange to happen..
 
VIRII said:
My wife thinks that due to my size and face/appearance (seen too many pub fights I guess) people smaller than me tend to feel a little frightened when I express displeasure at their actions- how can I help that?
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Sorry, but that made me chuckle. 'I am displeased I will CRUSH YOU' /deep booming voice.

I guess the only place you can go for retribution is trading standards. Maybe file a complaint with the Police as well.
 
VIRII said:
My wife thinks that due to my size and face/appearance (seen too many pub fights I guess) people smaller than me tend to feel a little frightened when I express displeasure at their actions- how can I help that?
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LOL get a new face perhaps?? ;):p


Seriously though Virii that is shocking behaviour from a store manager...when i was working in retail many moons ago and also as store manager. I made damn well sure that me and my staff knew about the sale of goods act so that we couldnt and wouldnt be caught out etc.
 
This whole escapade would annoy me to bits as well. I'd be back on the phone to GAME customer services to get information on their full complaints proceedure and a letter to trading standards mentioning how your were treated by the manager of that particular store. Frankly he doesnt have a leg to stand on as you went into another GAME store and you got a replacement without issue, you were obviously threatening that manager too since he agreed to an exchange :rolleyes:. If after the complaint goes through they still tow the he was threatened line, stick to your guns to get them to say why, and if they mention your size or appearence, put in another complaint for descrimination. If the store is in a shopping centre perhaps put a complaint into the centre manager as the security will be employed by the centre rather than GAME, and that you dont find 4 security guards being called on you particulary fun when you are simply excersizing your legal right for a refund.
 
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another victory for VIRII

if you dont mind mate could you point me in the direction of a handy sheet of stuff that i could print off to show the shop owner should this problem arise for me
 
good work on sorting it VIRII, although sounded like a bit of a hoohah!

going back to something that a few people have mentioned...in that their problems started at the first gate in kvatch.

now i'm up to that point, and have gone into the gate, back out and have wandered off back to the imperial city since then, joined the arena and am now wandering off somewhere else. all in it's about 10 hours worth of play. do you think if it was going to cause me problems it would have done by now?

also, VIRII...have you tried Oblivion on your new 360 yet? ;)
 
Spawn said:
LOL get a new face perhaps?? ;):p


Seriously though Virii that is shocking behaviour from a store manager...when i was working in retail many moons ago and also as store manager. I made damn well sure that me and my staff knew about the sale of goods act so that we couldnt and wouldnt be caught out etc.
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I think I am reasonably good looking though :p

The thing is I had my daughter with me and my threatening behaviour amounted to no more than standing my ground and refusing to accept his BS.

I know I "can" be a scary chap when I really want to be but I am not going to do anything like that infront of my daughter. I simply refused to leave, I did not threaten him and I did not shout although my voice might have been a little more assertive than normal :)

It gets worse though. I decided to return Oblivion (as I have two copies).
I had already spoken to custonmer services and they told me that I should not try to return it in that particular store if at all possible.

So being a decent and reasonable chap I printed off the linked factsheet and my wife, daughter and I all went to Hemel together.
My wife took the game back with the receipt (I always pay cash for these things) and got the refund. I was outside and they had no idea we were together.
After getting the refund she said to the shop assistant "I think you might find this useful in the future" and handed him the factsheet.
Meanwhile I walked past the store, caught the managers eye and he said to his staff (and my wife who was in earshot) "Oh it's that prat again blah blah blah".
My wife waited for him to finish and said "You might find reading this useful as well. By the way, if you want to insult my Husband I suggest that you do not do it when his wife in standing next to you".

He went rather quiet and disappeared. What a star lol.

Back on the phone to customer services and at my insistence they spoke to one of the staff members who confirmed that the manager had said certain things and that he was out of order doing it.

I have to put it all in writing to them now :D

Mr + Mrs Virii 1, Game store manager numbnuts 0.
 
da_mic_1530 said:
i really have a lot more rights than i thought i did
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You have the right to remain silent too..... ;)

However from this experience and other experiences I would suggest that anyone who wishes to use the sale of goods act will find that the shop staff and managers are completely clueless and really don't know about it.
Therefore arm yourself with the fact sheet printed out and the head office customer service number BEFORE you go in there.
I knew I was likely to get some twerp trying it on and I should have simply said, "please phone your head office and let me speak to them". If they refuse phone from instore and get them to tell the manager to buck up.

Assume that you are the only one in possession of the facts and that any retail worker that you deal with won't know the law and will therefore fob you off. If they refuse don't get into an argument just get on the blower to head office. In the case of GAME the relevent phone number is on the back of the receipt.
 
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PuncH said:
also, VIRII...have you tried Oblivion on your new 360 yet? ;)
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Yup playing oblivion now (my brother has popped over for a visit) starting from scratch on a new character.

Have also played it from existing game saves at Kvatch and into the plane of oblivion without any issues so far. Time will tell but it is a brand spanking new 360 hoorah :)
 
I think they are trained to be arse's tbh, they are the same down here, except this ones a women and she does my nut, i asked her politely if they had a certain game in and she didnt even look at me and said 'No, We Dont!' (Obnoxous Voice) And thats not the first time its happened!

Im sure in todays world Politeness gets you knowhere, if i say please, people seem to intinctively say no, but if i say Gimme it now people will. Sad world we live in.

Well i had my first ever problem with my 360 today, was watching King Kong the move on it and left it paused for about an 1-1 1/2 hours, when i came back to it i pressed play, all was well until about 15 minutes later. It died out and i got 3 red lights! Restarted and its been fine since touch wood.

On another note, Its definatley oblivion that makes the game crash though.
 
5bjoshua said:
I think they are trained to be arse's tbh, they are the same down here, except this ones a women and she does my nut, i asked her politely if they had a certain game in and she didnt even look at me and said 'No, We Dont!' (Obnoxous Voice) And thats not the first time its happened!

Im sure in todays world Politeness gets you knowhere, if i say please, people seem to intinctively say no, but if i say Gimme it now people will. Sad world we live in.

Well i had my first ever problem with my 360 today, was watching King Kong the move on it and left it paused for about an 1-1 1/2 hours, when i came back to it i pressed play, all was well until about 15 minutes later. It died out and i got 3 red lights! Restarted and its been fine since touch wood.
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If mine gives me any problems then it is going back immediately.
3 red lights would bother me as I think it is now 75% likely to die soon.

I am sure that retailers tell their staff not to refund if possible and the staff not knowing the law are taking the brunt. Staff training needs to be a lot better and consumers must learn their rights.
 
VIRII said:
I am sure that retailers tell their staff not to refund if possible and the staff not knowing the law are taking the brunt. Staff training needs to be a lot better and consumers must learn their rights.
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i agree on this, i work at matalan and if someone brought up the sale of goods act i wouldnt have a clue, all retail staff need to know these off by heart.

our store is nice though, and the managers wouldnt be like the game manager
 
Exactly what happend to me m8 i tried to to take a pc game back to game for a exchange and the shes got all stroppy with me, i told her i wasnt pleased and she phoned security, security man turns up and it happend to be the night guard from my work so we stood chatting and he stayed with me making sure i wasnt being threatening.

She still refused and so i used my mobile phoned there customer service and they phoned the store and got her told to exchange it lol.

now banned from thay shop for life "supposedly" :o
 
5bjoshua said:
Well i had my first ever problem with my 360 today, was watching King Kong the move on it and left it paused for about an 1-1 1/2 hours, when i came back to it i pressed play, all was well until about 15 minutes later. It died out and i got 3 red lights! Restarted and its been fine since touch wood.
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Be prepared for the worst mate. I had a random 3 lights once, then I got my second and the 360 wouldn't boot. Didn't think it would happen to me, but you never do! :(
 
gord said:
So is there a definitive official cache clearing method?
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Turn xbox off.
Turn Xbox on.
Hold down A button until the game is ready to press start.
If this works for you then your xbox is fine, if not prepare for oblivion to kill it.
 
VIRII said:
Turn xbox off.
Turn Xbox on.
Hold down A button until the game is ready to press start.
If this works for you then your xbox is fine, if not prepare for oblivion to kill it.
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i'm assuming this method works with any game in the drive?
 
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