Community Fibre

How are you confirming there is no Internet on the Asus Router? Attempting to connect to a web page via ethernet or via WiFi to the Asus Router? Or by just looking at the LED lights on the Asus Router?
 
By trying to connect to the internet via wifi as well as the indicator light on the Asus showing red instead of white. I shouldn't need to change any additional settings on the Asus router should I? if it was working with the previous Virgin Hub 5 router.
 
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In theory, no you shouldn't need to change anything more when switching from Virgin Router to the CF one. However, looking further into your routers manual, there are quite a few secutiy settings and options that might have got the Asus Router to communicate with the old Virgin Router and got the connection going, whilst normally it might prevent access otherwise. So you might need to log into your Asus Router and see what might be preventing the connection going, as it shouldn't be your CF Router that's the problem (since the Network ports there permit switches and other Access Points to just connect to it in most cases).
 
So I was unable to see within the ASUS setting what I might need to do so I called up Community Fibre IT, I spoke to someone there who asked someone else internally, and they mentioned that I need to have DHCP enabled on the Asus router and it should work but I can't locate this setting, I can see a setting for 'DHCP query frequency', not think that's it though.

Okay, found in DHCP in LAN, it was already enabled.
 
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That's a WAN port though. Plug it into a yellow port and then factory default the Asus.
 
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@sony007 Sorry if I missed something but why are you even including the Technicolor router into the equation? Just plug ethernet from the ONT to the WAN port of the Asus.
 
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You can just change the SSID and password for the wifi on the Technicolor router to match the one you are using on the ASUS router before and all your devices, IOT, will connect automatically via WiFi to the Technicolor router.
 
Typhoon said:
You can just change the SSID and password for the wifi on the Technicolor router to match the one you are using on the ASUS router before and all your devices, IOT, will connect automatically via WiFi to the Technicolor router.
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Cheers Typhoon. Any idea on how to configure Plex to connect at work with a new router? Currently there’s no internet and I can’t see the setting for remote access on Plex if that’s why I would need to go. I was looking online and it looks like I need to assign the Plex ip to the Technicolor router, I can see in the router settings that there is an IP for plex already, I just don’t know if it right.
 
sony007 said:
I decided to just use the Techicolor router - now my NAS isn't connecting to the internet using the Technicolor..
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It sounds like you've got a lot of devices that require network access. Is there a reason you can't just use a switch nearby to increase the amount of ports available for the network?

As for the Asus Router and Plex, do you remember if you asked for a static IP for the Plex server before? Whether from the Virgin or Asus Router? If not, it probably asked for a particular one from the DHCP server, which would likely be the one from your Virgin Router. Try and boot that back up and log into that to see if there's an IP for the plex server there. If so, assign that IP permanently to your plex server in the CF IP table.
 
Meddling-Monk said:
It sounds like you've got a lot of devices that require network access. Is there a reason you can't just use a switch nearby to increase the amount of ports available for the network?

As for the Asus Router and Plex, do you remember if you asked for a static IP for the Plex server before? Whether from the Virgin or Asus Router? If not, it probably asked for a particular one from the DHCP server, which would likely be the one from your Virgin Router. Try and boot that back up and log into that to see if there's an IP for the plex server there. If so, assign that IP permanently to your plex server in the CF IP table.
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Regarding using the back up router (Asus router) to locate the Plex IP, while I was trying various different methods from reading sources online I also resetted the router to factory settings in that process, would I have possibly lost the PLEX IP that would have been stored on the Asus at that point or will it be there once connected again?
 
sony007 said:
Regarding using the back up router (Asus router) to locate the Plex IP, while I was trying various different methods from reading sources online I also resetted the router to factory settings in that process, would I have possibly lost the PLEX IP that would have been stored on the Asus at that point or will it be there once connected again?
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If the DHCP service was running on the Asus Router, then yes, the reset of that router to defaults would have wiped the IP tables in use I'm afraid. However, since this Asus Router was connecting to the Virgin Modem/Router, there's a good chance that the Virgin Modem/Router was the one handling DHCP and have that info stored there (assuming it's still physically there for you to access and it also hasn't been reset to defaults).

Otherwise, you'll just need to plug in the Plex server and then try and access via the IP it gets there locally if possible.
 
Meddling-Monk said:
If the DHCP service was running on the Asus Router, then yes, the reset of that router to defaults would have wiped the IP tables in use I'm afraid. However, since this Asus Router was connecting to the Virgin Modem/Router, there's a good chance that the Virgin Modem/Router was the one handling DHCP and have that info stored there (assuming it's still physically there for you to access and it also hasn't been reset to defaults).

Otherwise, you'll just need to plug in the Plex server and then try and access via the IP it gets there locally if possible.
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It looks like it will have to be the latter now as the virgin hub was sent back this morning. I’m gonna give it another go and then I’ll have to leave it until tomorrow evening, my eyes are starting to burn .
 
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