What ranks were they.  It can be a good game anyway of course but my grand theory 

 is only the games vs higher ranks count in elo stakes
I had a weird game, same score as that. 
 They had a master guardian and I think they lost because of the ping.    And mostly they gave up, thats always a big factor.  The last two rounds they actually tried and were ok.
  Their morale was bad I think just because ping made it easy to kill them.    Their ranks add up to greater then ours I think but with a ping 4x mine no credit is due.  
Anyway posting up this as useful info :
	
		
			
		
		
	
	
		
			
		
		
	
recoil patterns and also GE setting up 2nd account and going through settings with a 'noob' then onto matching making game, so good vid:
http://www.twitch.tv/missharvey/b/528321632