What ranks were they. It can be a good game anyway of course but my grand theory

is only the games vs higher ranks count in elo stakes
I had a weird game, same score as that.
They had a master guardian and I think they lost because of the ping. And mostly they gave up, thats always a big factor. The last two rounds they actually tried and were ok.
Their morale was bad I think just because ping made it easy to kill them. Their ranks add up to greater then ours I think but with a ping 4x mine no credit is due.
Anyway posting up this as useful info :
recoil patterns and also GE setting up 2nd account and going through settings with a 'noob' then onto matching making game, so good vid:
http://www.twitch.tv/missharvey/b/528321632