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Bonjour · 18 Aug 2007 at 15:05

I know it's not the perfect example but...

If you were to rent a film from Blockbuster and then take it back a week or so late, accruing some late fees in the process, then went back on a seperate occasion to rent another film, what would you expect to happen?

Last time I did that I found that my account had been suspended until I paid the late fees.

Shamikebab · 18 Aug 2007 at 15:05

dont subscriptions renew automatically?

Metalface Mark · 18 Aug 2007 at 15:07

They do automatically renew if you have a card on file, unless you cancel it.

Bonjour · 18 Aug 2007 at 15:07

Joebob said:
why would you expect it? He didn't renew his subscription but they kept it live for two months and then expect him to pay for it even though he didn't use or ask for it!!! Then they hold your account with games purchased to ransom until you pay up - sounds like they are being right ****'s to me!

If you don't cancel your Live! subscription, they automatically try to renew it (which is extremely crappy imo).

It's unfortunate that the chap was away as they probably sent the odd email or two notifying him of the situation.

JBeck · 18 Aug 2007 at 15:07

Yes they do, not sure what happens if the card is out of date though. I would imagine membership should have been refused if no payment was able to be taken.

Shamikebab · 18 Aug 2007 at 15:09

JBeck said:
Yes they do, not sure what happens if the card is out of date though. I would imagine membership should have been refused if no payment was able to be taken.

that is what normally happens, happened to me

Bonjour · 18 Aug 2007 at 15:10

vaultingSlinky said:
Either way it is no way to treat a customer that has spent a lot of money on your product.

Now I totally agree with you there.

Even though I said it's what I'd expect them to do, in no way do I think it's right.

V4NT0M · 18 Aug 2007 at 15:11

Joebob said:
why would you expect it? He didn't renew his subscription but they kept it live for two months and then expect him to pay for it even though he didn't use or ask for it!!! Then they hold your account with games purchased to ransom until you pay up - sounds like they are being right ****'s to me!

He didn't tell him he wanted to cancel it and it's not their fault he didn't use it...

Say if he had not been away and he had been using the service playing GOW etc online then do you still think it would be unfair for them to charge him for a service he used?

Xbox live is not something that is used 100% of the time, you can't randomly call them 12 months into your subscription and ask for 11 months back because you chose not to use it for 11 months.

It is a little weird that they kept the account open when the card details were wrong, I would at least moan and expect half of it back... But at the end of the day... Its like £8 ? Whats the problem. I'd have paid them already.

VIRII · 18 Aug 2007 at 15:15

Skyfall said:
He didn't tell him he wanted to cancel it and it's not their fault he didn't use it...

Say if he had not been away and he had been using the service playing GOW etc online then do you still think it would be unfair for them to charge him for a service he used?

Xbox live is not something that is used 100% of the time, you can't randomly call them 12 months into your subscription and ask for 11 months back because you chose not to use it for 11 months.

It is a little weird that they kept the account open when the card details were wrong, I would at least moan and expect half of it back... But at the end of the day... Its like £8 ? Whats the problem. I'd have paid them already.

When the subscription expired it should have defaulted back to silver whether he wanted or tried to use the gold subscription or not.

If I pay for a magazine for a year I don't expect them to keep sending me copies of it after the 12 months is up.

He is not asking for 2 months of it back for free. He paid for 12 months. If they gave him 2 more months that he did not request then that is not his fault it is their fault.

His account should have downgraded to silver at the expiry date and that should be that.

Shamikebab · 18 Aug 2007 at 15:16

VIRII said:
When the subscription expired it should have defaulted back to silver whether he wanted or tried to use the gold subscription or not.

But it tells you that when the year finishes it automatically renews, if he didn't want it any more he should have cancelled it.

Zefan · 18 Aug 2007 at 15:19

Had this exact same problem from my account back when I played Halo 2 on Live.

Tried to use the same account a couple of months ago and I was banned for exactly the same reason, ended up starting a new account called "Mr Zefan"... how annoying.

VIRII · 18 Aug 2007 at 15:23

Shamikebab said:
But it tells you that when the year finishes it automatically renews, if he didn't want it any more he should have cancelled it.

Mine doesn't as I only use those scratch off card things, none of my CC details are on Live!
I wasn't aware of what you have just said.

VIRII · 18 Aug 2007 at 15:23

Zefan said:
Had this exact same problem from my account back when I played Halo 2 on Live.

Tried to use the same account a couple of months ago and I was banned for exactly the same reason, ended up starting a new account called "Mr Zefan"... how annoying.

Was Zefan Jnr taken? What about Miss Zefan of Zefan esq?

Shamikebab · 18 Aug 2007 at 15:24

VIRII said:
Mine doesn't as I only use those scratch off card things, none of my CC details are on Live!
I wasn't aware of what you have just said.

ah, ok thats thats fair enough

VIRII · 18 Aug 2007 at 15:24

vaultingSlinky said:
There not letting me just pay for 2 months...They want the 39.99 or nothing...

What if you give them 2 of the 1 month subscription codes?
If you pay for 12 months can you cancel after 1 month and get 11 months refunded?

Zefan · 18 Aug 2007 at 15:29

VIRII said:
Was Zefan Jnr taken? What about Miss Zefan of Zefan esq?

I thought about many of those but Mr seemed to be the best prefix

VIRII · 18 Aug 2007 at 15:39

Zefan said:
I thought about many of those but Mr seemed to be the best prefix

Hmm you thought wrong then

Lord-Jaffa · 18 Aug 2007 at 16:16

vaultingSlinky said:
Ive been away for 2 months and as such havent really had much time on the internet or a phone.

I got home yesterday and turn on my xbox to find my account suspended. I phone up to see whats going on, and am told that my account is banned and as such unusable, they will not (or cannot according to the guy on the phone) reactivate it. Seeing as my xbox died earlier this year due to the inherent design fault I no longer have the original console or the gamertag that over £50 worth of DLC is linked to.

The reason my account is banned is because I did not pay for the gold membership as my card details were out of date, and so they were trying to charge a non existant card I didnt have access to the xbox and so could not update the details. I got an email to say my gold membership had been cancelled but nothing of an account suspension or ban.

Just spent 40 mins on the phone with a guy who basically told me that microsoft dont care about me as a customer...which was nice.

Just make another account?