Dell are cheeky sods!

Cuchulain · 13 Sep 2011 at 16:27

£10 (paid by paypal gift, in return bank transferred back and paypal chequed back out or something) that there's FAR more to this story than we're being told.

Pate · 13 Sep 2011 at 16:29

Insta said:
Once you have confirmed ownership of the system, for example the name the system is registered to and the model. Tell them you want to see all the logs for the service tag including all cases. Tell them you want to speak to the team leader or tech lead, tell them specifically that you have received a survey from them and you are ready to fill it out. Let them know that you will score this very negatively unless your issue is resolved. This will usually get the direct attention of the manager on the team. Hope this helps!

I've been speaking to the manager! Or at least he said he was. :/

Cuchulain said:
£10 (paid by paypal gift, in return bank transferred back and paypal chequed back out or something) that there's FAR more to this story than we're being told.

Like what?

Cuchulain · 13 Sep 2011 at 16:33

kenmare said:
I've been speaking to the manager! Or at least he said he was. :/

Like what?

I don't know, my money laundering friend, you tell us!

Insta · 13 Sep 2011 at 16:34

ask to see the case logs, this will give you in an insight into what is actually going on. They cannot refuse to give you a copy of the case notes.

Pate · 13 Sep 2011 at 16:36

Cuchulain said:
I don't know, my money laundering friend, you tell us!

My names Walt and I work with my partner Jesse and my wife Skylar.

Seriously though it's quite straightforward. :/

Insta said:
ask to see the case logs, this will give you in an insight into what is actually going on. They cannot refuse to give you a copy of the case notes.

I'll try that. I swear they employ the most sanctimonious annoying people on purpose. ¬_¬

Insta · 13 Sep 2011 at 16:52

kenmare said:
I'll try that. I swear they employ the most sanctimonious annoying people on purpose. ¬_¬

not all the time

Pate · 13 Sep 2011 at 16:54

Insta said:
not all the time

In fairness that is true, on the rare occasion I've chatted to a decent person.

Still holds true for 99.9999% of them.

oli356 · 13 Sep 2011 at 16:54

Yeah they are cheaky, they put this in a brand new laptop at work... A guy came out next day to find out what the problem was (Laptop wasn't turning on), this was on the mobo anyway therefore just breaking it... Needed a new mobo. But the guy said he had just dealt with a customer who had the same laptop and the same bit of metal in the laptop.

b.cummins · 13 Sep 2011 at 16:55

kenmare said:
Being sarky doesn't really become you, even though it does appear to be a dominant part of your personality.

You asked for it, to be fair.

deadite · 13 Sep 2011 at 16:57

Insta said:
not all the time

Work in the Glasgow office by any chance?

Insta · 13 Sep 2011 at 16:58

Dell employ third party companies for the on-site stuff. Those engineers are not always the best. I've heard some horror stories about them.

Pate · 13 Sep 2011 at 17:01

Well right about now, they are refusing to talk to me til I provide them with the order details, so I'm left with a still damaged laptop which is actually missing stuff!

I asked them why they took it in the first time and they said because they recognised the safety issue in the laptops. I said the issue is still prevelant in the one remaining card and they said they don't take laptops in without an order number. So essentially they've found a way to stone wall me.

Really not happy about this.

The Dread Pirate · 13 Sep 2011 at 17:04

kenmare said:
Well right about now, they are refusing to talk to me til I provide them with the order details, so I'm left with a still damaged laptop which is actually missing stuff!

I asked them why they took it in the first time and they said because they recognised the safety issue in the laptops. I said the issue is still prevelant in the one remaining card and they said they don't take laptops in without an order number. So essentially they've found a way to stone wall me.

Really not happy about this.

Surely a bank statement would be relevant proof of purchase?

SiD the Turtle · 13 Sep 2011 at 17:05

Why don't you have the order number any more? Have you got a record on your bank statement etc?

Pate · 13 Sep 2011 at 17:06

It was purchased for me as a gift second hand. I don't have the details. Looks like I'm boned!

Cuchulain · 13 Sep 2011 at 17:06

You can normally get 6 years worth of bank statements online if you use Internet Banking (with most banks), failing that, they'll happily send you copies.

Cuchulain · 13 Sep 2011 at 17:07

kenmare said:
It was purchased for me as a gift second hand. I don't have the details. Looks like I'm boned!

If it was bought second hand then the warranty wouldn't be transferrable so yes, you're boned.

Pate · 13 Sep 2011 at 17:09

I know the chap that bought it originally so I'll contact him.

Still dosen't change the fact that Dell have "lost" a graphics card though.

deadite · 13 Sep 2011 at 17:09

kenmare said:
It was purchased for me as a gift second hand. I don't have the details. Looks like I'm boned!

Their ownership verification process would say that you are indeed boned, as they always insist on the correct details. If you cant confirm this they will decline support. BUT you have already had a repair so I would push and push this as much as you can.

PhillyDee · 13 Sep 2011 at 17:11

They have already admitted a fault, and stolen the other graphics card.
How can they not see a problem with this? Might be worth contacting higher up the food chain.