Associate
I used to work with the E series laptops every day and I hated the things. We did have a lot of problems with the hard drives on them as well. The build quality on them was horrendous!
Dell are cheeky sods!
- Thread starter Pate
- Start date
I used to work with the E series laptops every day and I hated the things. We did have a lot of problems with the hard drives on them as well. The build quality on them was horrendous!
Soldato
People who buy these so-called "gaming laptops" get no sympathy from me.
"I know, lets shove a high-powered and very hot graphics card into this tiny case with inadequate cooling! Nothing will ever go wrong there!"
There's a reason these laptops generally don't tend to last much longer than a year.
"I know, lets shove a high-powered and very hot graphics card into this tiny case with inadequate cooling! Nothing will ever go wrong there!"
There's a reason these laptops generally don't tend to last much longer than a year.
Soldato
Fairplay to that however the ones causing us so much problems are their business range of laptops they've no excuse!
Tiny case? Have you seen the size of these laptops?
You still haven't explained how I am "mad" or "know nothing about computers".
Soldato
Wait they need to remote in to tell whether you originally ordered a lappy with a single GFX card or SLI GFX cards? Don't they have a record of your original order?
Soldato
The Build quality is laughable not just accroding to me but most of their customers who've had the same or nastier hardware issues than mine a three year old could build a better laptop!
Soldato
I have dealt with Dells muppets before, a 1 day old laptop dropped it's wifi. Some moron logged on remotely and clearly had no idea what he was doing then just cut off. We returned the laptop and bought an Asus, flawless so far.
I'd never buy anything from Dell ever again, I should have known better the first time tbh.
I'd never buy anything from Dell ever again, I should have known better the first time tbh.
Associate
When my gfx cards failed in my 1730, dell sent a guy to replace it the next day at my work, I dont understand why you had to send the laptop in???
Soldato
he's now said he's talked his manager and that they'll need to track down the people who repaired it. They said they'd get back to me within 1-2 working days.
****ing *****
Don't accept it hold them to their word and demand they send an engineer out with the correct components it will not take them 2 days!
Couldn't. Pushed as hard as I got, but was hitting walls left right and centre. They refuse to do anything til they've heard back from the department. (basically insinuating that I'm lying and that I only ever had one graphics card!)
Not a happy chappy.
Soldato
Send them your original order they cannot deny their own paperwork!
Kenmare - if you go here:
http://support.euro.dell.com/suppor.../details?c=uk&cs=ukdhs1&l=en&s=dhs&~ck=anavml
and stick in your Tag, you will be able to see what config Dell have a record of.
Maybe able to use that to your advantage.
http://support.euro.dell.com/suppor.../details?c=uk&cs=ukdhs1&l=en&s=dhs&~ck=anavml
and stick in your Tag, you will be able to see what config Dell have a record of.
Maybe able to use that to your advantage.
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Associate
Citizens Advice Bureau. Follow their advice, if you have a legal right to repair and aren't getting it, you need to go about it the right way, send the right letters etc. CAB will see you right.
This is freaky. the service tag number under my laptop isn't recognised on the site, nor my express service code on the phone. And there is also a different service tag number in the bios now. :/
The hell is going on?
Might even have to do this. :/
Sounds like while it was away the motherboard was replaced, they are meant to use a Tag update tool to over write the tag on the replacement board (refurb) with your existing Tag. sound like they forgot to do this. this alone, never mind the parts issue is enough to get an engineer back out.
I've had two Dell notebooks (a 630m and an M1330) and both were very-well built, and excellent value for money too. Same goes for the two Dell desktops my parents have, they were absolute bargains and they've never had a problem with them.
People who have bad experiences simply tend to shout louder, that's all.