Originally posted by RobOC
hehe had a usability lecture recently about how most of the systems designed for the NHS appear to have been designed without anyone ever visiting the hospital staff to actually see how they work
Yup. There was a great Bremner Bird and Fortune sketch, interviewing a government minister:
"So, how will the new software help out doctors?"
"Well, you see, normally you go to the doctor and book an appointment.."
"uh huh..."
"...and of course you'd have to wait 3 weeks, only to be told you can't have it."
"Indeed. So...the new system?"
"The new system is far superior! A patient can go to the surgery, ask for an appointment and,
almost instantaneously - the system will tell you you can't have it! Remarkable!"
"Sigh....."
Fantastic sketch...and it's so true.
This powerpoint is hilarious if you're into NHS-humour
