DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

Natalie is on annual leave. As for the shipping weight I wouldnt worry to much about it as its guaranteed payment on the label i was curious about it when i did a RMA.
 
i hope you guys get your machines quick and enoy them. i still haven't agreed with my laptop yet, the prices for the 7 series are expensive it will cost me about £1000 for the gt 72vr 7re plus i will need to upgrade the harddrive as soon as and buy an external blu ray... money is tight at the moment, i sent natalie an email if i can hold off till end of february then would probably buy the new laptop....

good luck to all of you, i wonder when natalie will get back from holiday.
 
i hope you guys get your machines quick and enoy them. i still haven't agreed with my laptop yet, the prices for the 7 series are expensive it will cost me about £1000 for the gt 72vr 7re plus i will need to upgrade the harddrive as soon as and buy an external blu ray... money is tight at the moment, i sent natalie an email if i can hold off till end of february then would probably buy the new laptop....

good luck to all of you, i wonder when natalie will get back from holiday.

Prices for the 7 series are lower than their predecessor.

It would also appear that MSI worldwide are ignoring the deadline of 31st December 2016 (as they state on their website), so that suggests that the program will continue indefinitely.
 
Prices for the 7 series are lower than their predecessor.

It would also appear that MSI worldwide are ignoring the deadline of 31st December 2016 (as they state on their website), so that suggests that the program will continue indefinitely.

does this mean than in 12-18 months when i want to upgrade to say a GTX1180 (Volta) and it don't fit in my new (ordered) Laptop i can then take part in the program lol :rolleyes:
 
does this mean than in 12-18 months when i want to upgrade to say a GTX1180 (Volta) and it don't fit in my new (ordered) Laptop i can then take part in the program lol :rolleyes:


Because you asked so nicely, yes (Although I have no say in the matter really :P ).

If MSI advertised your 1080 as uppgradable then certainly, or they could do their freaking job and just build a 1180 that would plug and play!
 
Prices for the 7 series are lower than their predecessor.

It would also appear that MSI worldwide are ignoring the deadline of 31st December 2016 (as they state on their website), so that suggests that the program will continue indefinitely.



hi sorry, but i don't think thats correct, that the prices are cheaper for the 7 series, prices so far ive seen are the same, but on the 7 series only 2 options available for the gt72 only the 1070 or 1060 editions, the 1070 is 2099 the 1060 is 1799 these were the same prices for the 6 series. which of the 7 series is cheaper than the 6 series?

also hope you guys get your machines quick and problem free. 1 more thing anyone return their laptop without the original oem ram modules? if yes can you tell me how much they charged for the missing ram please? thank you
 
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Dropped mine off last night went to the first ghetto place and they said no recepit so I quickly ran out to another location that stopped doing ups..


Finally arrived at the third location and dropped it off however it says I dropped it in Tamworth but I dropped it in leicester.... Hopefully this doesnt go missing lol

Misjah have u been asked for a payment? Id call Neil if the assement is done u should be able to pay and they ship mew one today?!
 
So after some discussion about what MSI was going to do with the returned notebook, part them out of sell refurbed. I decided to go have a browse of sold listings for the MXM GTX980M that I have in my machine. I find a 4GB GTX 980M sold last month from a UK seller for £390, this came from an MSI GT72 just like mine. Ebay link.

£390. A completed sale. So this is the value I will now attribute to my GPU.

A brand new MXM GTX 1070 costs ~£700 (inc VAT) less my GPU @ £390, value of the trade = £310

All I want from MSI is a value relevant offer, with consideration of their comment about this trade in program 'at a cost comparable to previous MXM upgrades'.

The following are what I would accept for £310:

To resolve I would like:

To keep my existing feature set (inc' MXM and RAID options)
Pascal GPU (1070 or better)
No preference on CPU as long as Intel Core I7
Minimum 8GB RAM
Minimum 128GB SSD
Mimimum 1TB HDD

I will accept forfeiting an optical.

My existing GT72 has an I7, 8GB RAM, 128GB SSD and a 1TB HDD, I do not need these upgrading, so I am not willing to pay for them as that is akin to paying for MSI's errors.

FACTS:

MSI advertised my laptop as having upgradable GPU
MSI states in it upgrade program 'cost comparable to previous MXM upgrades'


Is wanting MSI to fulfil the above unreasonable in any way?


Edit: I really should ask for the CPU to be 2/3 steps up from the base model also, as my existing I7-4720HQ is 2/3 steps above the Haswell I7-4700HQ (progression 4700HQ, 4770HQ, 4710HQ to the 4720HQ).

Edit2: Yes, I found the bbcode editor. 8-)
 
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Edit: I really should ask for the CPU to be 2/3 steps up from the base model also, as my existing I7-4720HQ is 2/3 steps above the Haswell I7-4700HQ (progression 4700HQ, 4770HQ, 4710HQ to the 4720HQ).

No that's not correct, the 4720HQ was the base model when it was fitted to your laptop. When the 4710HQ became EOL the 4720HQ was price dropped to fill its slot as the base model and as such became the lowest i7 CPU in its range ($378 model).
 
No that's not correct, the 4720HQ was the base model when it was fitted to your laptop. When the 4710HQ became EOL the 4720HQ was price dropped to fill its slot as the base model and as such became the lowest i7 CPU in its range ($378 model).

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I purchased my notebook November '15.

And Intel was still shipping the 4700MQ to manufacturers the day I purchased my notebook from OcUK.
 
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The 4720HQ was introduced at the same price as the 4710HQ $378, just because Intel still produce and ship a CPU does not mean it has not been replaced by another model taking its price point.
 
The 4720HQ was introduced at the same price as the 4710HQ $378, just because Intel still produce and ship a CPU does not mean it has not been replaced by another model taking its price point.

That's my point, Intel were still producing and shipping the 4700, 4710, 4770 when I purchased my notebook with 4720. So from Intel's inventory of mobile Haswell chips at the time of purchase mine was 3 tiers up.

This is beside the point really as everything else in my post in much more important. An quad core I7 is much of a muchness when it comes to gaming.
 
Today I have sent the following email to all of the companies listed on MSI's website as UK resellers.

To whom it may concern,

As a retailer of MSI notebooks I would like to draw your attention to recent issues with MSI's notebooks that you may not be aware of.

The GT72 and GT80 series of laptop were advertised as having upgradable graphics processing units (GPU). When the new series of GPU were released MSI reneged on providing a GPU to upgrade our notebooks with.

After a period of time they released an trade-in upgrade program that was meant as an alternative to providing a slot in GPU. This program was considerably more expensive to owners of a certain age of GT series notebook.

MSI stated in their program that 'the costs would be comparable with previous GPU upgrades'. Upon asking which previous GPU upgrades they were based upon, MSI has not provided an answer. (To be very clear there has been no previous GPU upgrade that has taken the age of the notebook and purchase price of the notebook into account, yet this 'trade-in program does exactly that'.

There are currently two forums with very active threads on this topic, the first has now gone past 4,300 posts and has over 240,000 unique views. The other has 397 posts and over 21,000 unique views. I am not sure how many of these posters/viewers will be customers of yours but I will share your response to this email or lack of response with them.

I ask that you provide a company response to this behaviour from one of your suppliers and what you intend to do about it for the sake of your customers?

Kind regards,

Andy

Links:

MSI statement about cost of upgrade - https://www.facebook.com/MSINotebookUK/posts/1146638512058171
Notebookreview thread - http://forum.notebookreview.com/thr...-gpu-upgrade-discussion.795236/#post-10323278
Overclockers.co.uk thread - https://forums.overclockers.co.uk/showthread.php?t=18746748

I will update with relies as received.

(nb. those with webnote rather than email addresses on their websites I will contact when I have time).
 
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