DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

MiSJAH said:
That's my point, Intel were still producing and shipping the 4700, 4710, 4770 when I purchased my notebook with 4720. So from Intel's inventory of mobile Haswell chips at the time of purchase mine was 3 tiers up.

This is beside the point really as everything else in my post in much more important. An quad core I7 is much of a muchness when it comes to gaming.
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I am with you on this, I looked at upgrading my graphics card this week, as it was advertised when I purchased it as being future proof.
When I contacted them today they said sorry your are not eligible for the trade in option as I am just out of warranty.
Sorry I do not want to trade in my laptop, I want to upgrade the graphics card like you told me I could do when I purchased it.
I will be contacting trading standards tomorrow regarding this.
I have worked online selling stuff for years, and no one could get away with what they have tried to get away with.
I would hardly call trading in your old laptop future proofing your purchase.
MSI are wrong here, and I will take it further, as they will gfind out very soon.
Thats a bit like saying you can always upgrade your engine in your car, by purchasing a brand new car every couple of years. Ridiculous!
 
Hi,

My most friendly advice I can offer is thus.

Go onto the MSI website, find all the UK resellers listed and contact them explaining your dismay with MSI's misleading advertising. Point them to this forum and the notebookreview thread. Ask them how many of the 260,000 people that are reading these threads are potentially their customers, and what are they going to do about it.

MSI UK appears to be handtied on a reasonable solution, the only way to change this is to make our dismay apparent to MSI resellers.

If this doesn't work I'm going to point MSI's institutional share holders to these forums. There will be someone that knows the value of the readers of these threads and how they will vote with their wallets not to purchase MSI.

Good luck, and feel free to drop me an email to msimxmshame[at]gmail[dot]com.
 
MiSJAH said:
Hi,

My most friendly advice I can offer is thus.

Go onto the MSI website, find all the UK resellers listed and contact them explaining your dismay with MSI's misleading advertising. Point them to this forum and the notebookreview thread. Ask them how many of the 260,000 people that are reading these threads are potentially their customers, and what are they going to do about it.

MSI UK appears to be handtied on a reasonable solution, the only way to change this is to make our dismay apparent to MSI resellers.

If this doesn't work I'm going to point MSI's institutional share holders to these forums. There will be someone that knows the value of the readers of these threads and how they will vote with their wallets not to purchase MSI.

Good luck, and feel free to drop me an email to msimxmshame[at]gmail[dot]com.
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in regards to the retailers, they will be loving this probably, it will help them negotiate lower prices next year. Also I bet the retailer hasn't had many chargebacks or issues with this as they just refer you to MSI and they take all the blame.

Fact is the resellers also advertised on their sites the false advertisements so why aren't they doing anything to help here?

I know I emailed box/saveonlaptop and they told me they removed the advertising but it didn't really get me anywhere with MSI they just covered their own base and I didn't feel much support from them despite me being a paying customer.



anyway, my laptop is in Poland now, just waiting for them to check it over and send a payment request.

anyone that's laptop is currently in Poland and checked, have you received an order for a payment or been dispatched the new model yet?
 
Well seen as we aren't allowed to speak on the notebook forum look like good old overclockers it is. Haha is neo on this forum misjah ? Hoping tomorrow is the day we hear back.
 
Hahaha, you can speak freely on NBR. Neo....neo...neoooooo.

I'm waiting on an email back from Neil's boss, Jeff.

Anyone that completed an agreement with the date of 31/12/16 needs to understand that it is not legally blinding.

I've put my final offer to MSI regarding the trade-in scam and I await their response.

The final offer needs to be pretty spectacular considering how we, the customers, have been treated over the last few months.

If MSI fail to deliver a reasonable offer. Let's just consider MSI is allowing someone with a GT80 with 2 x 980's to upgrade to a GT83 with 2 x 1080's for around £250. All whilst telling us that it is 'at a cost comparable with previous MXM upgrades'.

Come on Neil/Loki which previous MXM upgrade has allowed a deal like that?

I have all the offer emails archived if anyone would like to have a look and then make their opinions known to MSI's resellers and/or their institutional shareholders?

Email addresses for MSI UK resellers and list of MSI institutional shareholders here.
 
LOL they told me my laptop is in bad condition and has water under the keyboard?!

now its 2 years old so condition is not new sure, but it should be upgrade not a trade in.

and seriously what the hell, water?! I have NEVER spilled water or any fluids on my keyboard! are they MAD!?


Edit I ******* knew they would ******* do this.... Ffs msi theres been no water near my God damn ******* laptop! Trying to scam me again wow what an absolute **Removed** mistake it was ever purchasing a msi branded laptop just wow... Wow....
 
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Hi i was told a few days ago that I have until the end of january to accept the msi offer or i can't do the trade in. I asked MSI if i could do the trade in towards the end of february as money is a bit tight at the moment. they said yes not a problem, then a couple of days later said i had to accept before the end of january and start shipping it to them or i will be excluded. WTF?? my warranty doesn't expire till march, and not once did anyone ever say I had only until end of january to accept the offer.

MSI is really ****ing me off now, I'm thinking of just going to small claims court to sue for a new laptop at mxm upgrade price. i just want to get this done with. this will probably be the last time i purchase MSI again, i might go back to alienware or try asus.
 
tropicola said:
LOL they told me my laptop is in bad condition and has water under the keyboard?!

now its 2 years old so condition is not new sure, but it should be upgrade not a trade in.

and seriously what the hell, water?! I have NEVER spilled water or any fluids on my keyboard! are they MAD!?


Edit I ******* knew they would ******* do this.... Ffs msi theres been no water near my God damn ******* laptop! Trying to scam me again wow what an absolute **Removed** mistake it was ever purchasing a msi branded laptop just wow... Wow....
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Have they said that this will change your trade in cost?

Please look at me earlier post that links to all the MSI resellers, complete with email contact details. Get in touch with them. MSI are ignoring their customers (by not doing the right thing), maybe they'll pay attention to their resellers.
 
Not yet I sent a few emails and rang Neil Jeff etc no response yet.... I was like where do we go from here?

Supoort just ask me to confirm the dmg to which I replied no water damage!!

Ive already contacted retailer today to tell them about this...

Consider asking them for it back and just taking them to court this is taking ths **** now
 
I think we are all missing the point. If MSI had not mislead us into believing we could upgrade our GPU's the physical condition of the notebook would be irrelevant.
 
leinad amme said:
Could the water of happened during transit ? And bad condition ? What are the details that make it in bad condition ?
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Well bad condition is its a bit dirty and one key broke which is still covered in warranty

However water has never touched it!!

Neil also confirmed via email laptop key is not an issue
 
tropicola said:
Well bad condition is its a bit dirty and one key broke which is still covered in warranty

However water has never touched it!!

Neil also confirmed via email laptop key is not an issue
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What quantity of water are we talking about - could it be prolonged exposure to a humid environment, or even from sweaty fingers from heavy use?
 
MrMojoRisin said:
What quantity of water are we talking about - could it be prolonged exposure to a humid environment, or even from sweaty fingers from heavy use?
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well he said "a little bit" and sent a picture of the missing key...

and then didn't reply all day :/ I got a bit angry sure but they sent that, then told me to wait on valuation and it might not affect it...
 
Lol got a repair invoice for 140 eurs extra for keyboard

1. Neil said it would be waived
2. Its covered under warranty
3. Upgrade condition would not matter


Msi lied again to its customers

Ffs
w9vfEz1.jpg.png


Ill post other later
 
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