DON'T BUY MSI THEY MIS-SOLD TOP SPEC GT SERIES LAPTOPS with MXM Graphics

[MiSJAH]

This is partly the reason i think MSI should be offering lower prices for the 6th gen vs the 7th gen upgrades but by the looks of it they're charging us the same prices.

wish i could take them to court for the advertising violations and sue for a 1080 sli titan lol

There is an ongoing class action case brought against MSI USA over the MXM fiasco.

All I want is an upgrade, in lieu of the actually MXM GPU, at a cost comparable with previous MXM upgrades, with no loss of features, hardly unreasonable. But MSI don't care about their customers.

 

[MiSJAH]

1. The original launch price of your on-hand machine GT72S 6QE-047UK is £1499

Nope, it was £1,799.

Come on MSI.

 

[MiSJAH]

has anyone heard anything from MSI today? I sent Natalie an email early in the morning haven't heard back yet, shes usually pretty quick, i hope everything is ok.

Yes, got my official offer email today.

have you guys thought about opening up a class action suit here in the uk ? just asking

The UK has Group Litigation, which may provide a DBA (Damages Based Agreement)..... This could be worth pursuing if there is enough interest?


I think I'll drop an email over to a couple of specialist LLP's and see what they say.

 

[MiSJAH]

Still no new laptop or collection dispite agreeing a deal...

Have you submitted your MSI Trade-in Program Agreement?

 

[MiSJAH]

Black - me, blue - MSI, red - me.



MSI are just wasting our time.

 

[MiSJAH]

MSI Insists on Perfection of User Experience.

Except in the User's Experience it's so far from Perfection it's not funny.

Have u arranged a collection?

Being collected today before 1900.

The MSI upgrade/replacement notebooks will be shipped from MSI WareHouse- Netherlands.

 

[MiSJAH]

Mine's slowly making it's way to BIELANY WROCLAWSKIE, POLSKA.

Anyone else?

 

[MiSJAH]

Mines on its way to Poland to. Getting excited for a gt83vr . Waited most the day for collection but had to go into work. So dropped it off at a ups collect point which was really really sketchy in some ghetto council estate. Think I'm lucky it wasn't stolen and is now in transit. Phew

Bizarre, almost exactly the same experience.

Rang UPS for collection, never turned up. Next day, looked on UPS's site for drop off points, all in rough areas of town. Dropped at the store, the guy scanned and said goodbye, no receipt, nothing.

Tracking it with the tracking number....'Tamworth, United Kingdom 16/01/2017 22:06 Arrival Scan'

It's on it's way.

 

[MiSJAH]

IT'S A RACE ------ GO GO GO!

 

[MiSJAH]

Interesting, I wonder why we in the UK are given a value and not treated equally?

 

[MiSJAH]

Anyone know why msi labeled my shipping label as 3kg when the gt80 + charger plus box I sent it off I'm is quite considerably heavier than that lol.

My package is 4.5kg, but listed on the shipping label as 3kg.

Maybe Natalie or Neil will pop on the forums and tell us?

 

[MiSJAH]

Good luck mate.

 

[MiSJAH]

Arrived in barking 7 this morning. Yeah it sucks we get treated differently the UK has always got a raw deal compared to usa

Herne-Boernig, Germany 17/01/2017 17:00 Arrival Scan

 

[MiSJAH]

 

[MiSJAH]

i hope you guys get your machines quick and enoy them. i still haven't agreed with my laptop yet, the prices for the 7 series are expensive it will cost me about £1000 for the gt 72vr 7re plus i will need to upgrade the harddrive as soon as and buy an external blu ray... money is tight at the moment, i sent natalie an email if i can hold off till end of february then would probably buy the new laptop....

good luck to all of you, i wonder when natalie will get back from holiday.

Prices for the 7 series are lower than their predecessor.

It would also appear that MSI worldwide are ignoring the deadline of 31st December 2016 (as they state on their website), so that suggests that the program will continue indefinitely.

 

[MiSJAH]

does this mean than in 12-18 months when i want to upgrade to say a GTX1180 (Volta) and it don't fit in my new (ordered) Laptop i can then take part in the program lol

Because you asked so nicely, yes (Although I have no say in the matter really ).

If MSI advertised your 1080 as uppgradable then certainly, or they could do their freaking job and just build a 1180 that would plug and play!

 

[MiSJAH]

Assessment of old unit has been completed. Waiting for next stage details.

 

[MiSJAH]

Mine said dropped off in Tamworth too.

Email with bank details should come from Poland.

 

[MiSJAH]

So after some discussion about what MSI was going to do with the returned notebook, part them out of sell refurbed. I decided to go have a browse of sold listings for the MXM GTX980M that I have in my machine. I find a 4GB GTX 980M sold last month from a UK seller for £390, this came from an MSI GT72 just like mine. Ebay link.

£390. A completed sale. So this is the value I will now attribute to my GPU.

A brand new MXM GTX 1070 costs ~£700 (inc VAT) less my GPU @ £390, value of the trade = £310

All I want from MSI is a value relevant offer, with consideration of their comment about this trade in program 'at a cost comparable to previous MXM upgrades'.

The following are what I would accept for £310:

To resolve I would like:

To keep my existing feature set (inc' MXM and RAID options)
Pascal GPU (1070 or better)
No preference on CPU as long as Intel Core I7
Minimum 8GB RAM
Minimum 128GB SSD
Mimimum 1TB HDD

I will accept forfeiting an optical.

My existing GT72 has an I7, 8GB RAM, 128GB SSD and a 1TB HDD, I do not need these upgrading, so I am not willing to pay for them as that is akin to paying for MSI's errors.

FACTS:

MSI advertised my laptop as having upgradable GPU
MSI states in it upgrade program 'cost comparable to previous MXM upgrades'

Is wanting MSI to fulfil the above unreasonable in any way?


Edit: I really should ask for the CPU to be 2/3 steps up from the base model also, as my existing I7-4720HQ is 2/3 steps above the Haswell I7-4700HQ (progression 4700HQ, 4770HQ, 4710HQ to the 4720HQ).

Edit2: Yes, I found the bbcode editor.

 

[MiSJAH]

No that's not correct, the 4720HQ was the base model when it was fitted to your laptop. When the 4710HQ became EOL the 4720HQ was price dropped to fill its slot as the base model and as such became the lowest i7 CPU in its range ($378 model).

I purchased my notebook November '15.

And Intel was still shipping the 4700MQ to manufacturers the day I purchased my notebook from OcUK.