Associate
- Joined
- 18 Nov 2020
- Posts
- 18
I dont want help via a forum. I will ring overclockers after the bank holiday. This is just to share my shambles of an experience with overclockers this week. Because of the crisis i have been scouring the clearance page and lucky me oc have a 2070 super in stock, in fact they had 2. A dual fan asus and a gaming x trio. I chose my preferred card and paid for said item with next day delivery. That was the 30th of last month. I am aware that i placed my order late in the day, there is a bank holiday and staff shortages so i thought ill drop a message to see when i can expect my card.
A little while later i recieve an email stating that the card isnt in stock and would i like a swap. Now im not going to list the stock offered partly because i wasnt given a list o was simply told pick a card and a brand and well check stock...... really? And also i think it could leave overclockers in an unfair position as i certainly feel lied to and think others would too.
Anyway, i asked the prices on 2 brands and said i wpuld be interested in an msi card offered at 499.99, i then recieved an email back from a different staff member stating that there are no msi cards availible and the cheapest they had was a not so desirable brand at 499.99, obviously o stated that i was told there was an msi card availible at 499.99 and if the less desirable brand was the same price then i would prefer the msi card.
The same staff member then came back to me and said the equivelant of ok no problem ove switched it to the msi card now you need to pay the 120 pounds difference. They have already taken my 468 pounds 8 pounds of which was for next day delivery! They said the msi card was 500 and now its 580?? O check my order online and guess what, NOOB MOVE, they switched ot for not the 0000 card but the 0000ti, not the card i was told was availible or the card i asked for.
I think part of the problem is they are being as quiet as possible about what stock they actually have which i can understand hence some of the crypticness in my post. This has absolutly destroyed and respect i had for overclockers as a retailer, the fact that oliver L swotched my order to the wrong card, told me i need to pay and then clocks off for the night is disgusting imo. I know your busy overclockers but honestly wtaf
This is the second experience ive had with overclockers and it sucks because the first time i contacted them they were so good i actually paid 10 pounds extra for the same monitor just to get it from oc because the customer service was unreal. Now its a joke
A little while later i recieve an email stating that the card isnt in stock and would i like a swap. Now im not going to list the stock offered partly because i wasnt given a list o was simply told pick a card and a brand and well check stock...... really? And also i think it could leave overclockers in an unfair position as i certainly feel lied to and think others would too.
Anyway, i asked the prices on 2 brands and said i wpuld be interested in an msi card offered at 499.99, i then recieved an email back from a different staff member stating that there are no msi cards availible and the cheapest they had was a not so desirable brand at 499.99, obviously o stated that i was told there was an msi card availible at 499.99 and if the less desirable brand was the same price then i would prefer the msi card.
The same staff member then came back to me and said the equivelant of ok no problem ove switched it to the msi card now you need to pay the 120 pounds difference. They have already taken my 468 pounds 8 pounds of which was for next day delivery! They said the msi card was 500 and now its 580?? O check my order online and guess what, NOOB MOVE, they switched ot for not the 0000 card but the 0000ti, not the card i was told was availible or the card i asked for.
I think part of the problem is they are being as quiet as possible about what stock they actually have which i can understand hence some of the crypticness in my post. This has absolutly destroyed and respect i had for overclockers as a retailer, the fact that oliver L swotched my order to the wrong card, told me i need to pay and then clocks off for the night is disgusting imo. I know your busy overclockers but honestly wtaf
This is the second experience ive had with overclockers and it sucks because the first time i contacted them they were so good i actually paid 10 pounds extra for the same monitor just to get it from oc because the customer service was unreal. Now its a joke
