DSR - Returning Item

to echo the above-

-DRS applies if you notify them in writing (I would imagine email to count, as it's very traceable, but have no idea!) within 7 business days of receiving the item

- they cannot charge you any more than the cost incurred by them to receive it back (if you are paying the return postage, then I can't see that they can charge you anything, as restock fee is not permitted)

no more DSR??? ah poo, a whole new set of traps to wade through when dealing with nefarious (non-OCUK :p ) retailers....
 
Hi,

DSR ceased to exist when the new Consumer Contracts Regulations came in place on the 13th of June.

They basically extended the original 7day period to 14days, they also amened our right to, not refund the whole amount that was originally paid for the item, this is to take into the account of fair usage that would be expected when purchasing an item from a shop.

For example, if you bought a laptop from Argos or somewhere like that you wouldn't expect to open all the accessories, power it up, register it and play a few games then take it back to them and expect a refund. I know in some circumstances that may have occurred but it would be an exception not the rule.

Online purchases are a little different as it is selling from a distance, however if the item is used, more than an inspection that would be carried out in a retail store, we are allowed to make deductions in the refund amount to take into consideration the losses that will occur by having to re-stock a used item and possibly sold at a loss.

We always aim to be fair at OcUK and we take each case on the merits of that particular case, we don't simply apply a blanket reduction on everything that is returned in this way. All we state is that as a company we may reduce the refund amount by upto 25%, which totally depends on what the item is and what condition it comes back to us in.

I hope that may clear things up a little for everyone.
 
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Bicepo said:
Hi,

DSR ceased to exist when the new Consumer Contracts Regulations came in place on the 13th of June.

They basically extended the original 7day period to 14days, they also amened our right to, not refund the whole amount that was originally paid for the item, t

I hope that may clear things up a little for everyone.
Click to expand...

Thanks for this. :)
 
No Problem guys, we aim to be transparent with how our returns work, any issues please post in the CS forums and our staff will be happy to help.
 
Sorry to bump this thread but I wondered if you could clarify a couple of things.

If you purchase a GPU and upon installing the card notice it has noticeable coil whine, what is your stance on this? Lets say you are still within the 14 day period however the card manufacture doesn't see coil whine as a fault. Do you still charge a re-stocking fee for this?

I, personally, can't see how this is fair to the customer? Different people would cope with different levels of coil whine. If you purchase an item and it states "this card is quite and cool" only for it to buzz and whine while gaming, surely that's not described correctly? For arguments sake lets say there are two levels of coil whine. Level 1 is noticeable while gaming but isn't loud enough to annoy (although it's still noticeable). Level 2 is noticeable from the next room.

The official wording of the law online is :-

Online and other distance or off-premises traders will be able to withhold refunds until goods are returned (or evidence of return is provided) and they can reduce the amount of money refunded for goods returned which show evidence of use beyond the handling necessary to see whether the goods are as expected.
Click to expand...

Surely to test a graphics card for coil whine or a fault a customer MUST install it in their system. Doesn't that count as normal handling?

I read somewhere on these forums a post from a staff member who said that it's easy to research a GPU and look at the numerous reviews as well as study the facts and figures on said card before buying. However would you buy a car without test driving first? What I mean by this is if I spend £400 on a GPU and the performance or noise isn't as I expected it to be after reading the numerous reviews, where do we stand in regards to returning and item and what fees/charges will be added.

Hope somebody can clear those points up.
 
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Wow, that new consumer law is ripe for abuse from retailers! (Clearly demonstrated here 25%:rolleyes:)

I know lets replace a well thought out modern bit of consumer law that actually protects consumers for once with a piece of poorly thought out EU legislation that is nearly 30 years old and open to abuse from retailers :mad:
 
Yeah it does seem a backwards step.

Presumably buying in somewhere like PC World they would have a working laptop to test out and use (even if you couldn't install anything on it).

OcUK are now saying if you even power it on and log into windows then you aren't handling the goods like you would in a store.

Seems ripe for abuse!
 
That's a good example, getting to test and see for yourself how it performs.

If you could pop into OcUK and they would test, infront of you, the exact GPU you were about to purchase to confirm the performance was as you expected and that there was no coil whine with the card, perfect.

Sadly that's not a realistic thing to perform for every single sale.

I understand that the new law was to stop people taking the pee out of the DSR and returning items simply because they do not overclock well however my opinion is there needs to be some give.
 
Coil whine is supposedly a fault, and therefore grounds for a normal RMA. Whereas previously, I'd have DSR'ed.
I can't agree with the Windows License, as that seems reasonable use. And with W8, you can just do a factory restore and power the laptop down, the next user (Who would always have to buy it as a B-Grade if said item had been opened, let alone used) surely has no complaints.

Does this mean B-Grade items will now automatically be lowered in price correctly?
 
Not sure coil whine is universally accepted as RMA-worthy, and it depends on the tech who receives it for testing having good hearing too.

Another example might be the reference R9-290s which were shockingly loud in Uber mode. What happens if you order one, game with it to see if you can handle the noise levels and decide it's too loud for you?

By the sound of things, that would be a 25% restocking fee too!
 
I saw that thread, didn't post as the discussion had ended hence why I bumped this thread with my questions :p
 
No more DSR? Sorry that's wrong.

It comes before this new thing that came out in June.

Companies saying otherwise are yet again trying to bamboozle customers out of money
 
SO we can expect to see a £1600 laptop on b grade for 25% off then?





Thought not.....

More like £1600 laptop gets returned... + 25% restock fee of £400 then gets put out on b grade for £1500 and company make a nice profit.
 
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