DSR - Returning Item

[Threepwood]

we are simply following the new laws and like you say for any individual who does seem to be abusing it will indeed be finding themselves with a restocking fee.

I'm confused

If I bought a £1600 laptop from you , would I only get charged 25% restocking fee (because the laptop has been powered on and the Windows code activated) if I had a history of returning items?

Would I be charged a fairer rate if I had no history of returning items?



Personally I'm more worried about an expensive monitor purchase and finding 'within tolerance' dead/stuck pixles.

I've never returned anything to OcUK, but im 99.9% positive I've had items that had been opened already.

 

[Christmas themed thank]

I thought restocking fees were illegal now?

http://www.oft.gov.uk/shared_oft/business_leaflets/general/oft698.pdf

Who pays for returning the goods if the consumer cancels
an order?
3.55 If you want the consumer to return the goods and to pay for that
return, you must make it clear in the contract and as part of the
required written information – see paragraph 3.10. If the consumer
then fails to return the goods, or sends them at your expense, you
can charge them the direct cost to you of the return, even if you
have already refunded the consumer’s money. You are not allowed
to make any further charges, such as a restocking charge or an
administration charge

They're now legal again - *sigh*

 

[Christmas themed thank]

Wait, wouldn't coil whine and other faults be covered under the Sale of Goods Act though?

 

[Smurfin]

I'm confused about restocking fees.

I have an Acer 32" monitor sitting by my desk in an unopened box. I have a BenQ arriving tomorrow but want to compare them. I have a feeling the BenQ is going to win, but I read the T&Cs that if I open the other box, even if I'm really careful, I'll get stung with a 20% restocking fee. Am I right?

 

[Rroff]

I'm confused about restocking fees.

I have an Acer 32" monitor sitting by my desk in an unopened box. I have a BenQ arriving tomorrow but want to compare them. I have a feeling the BenQ is going to win, but I read the T&Cs that if I open the other box, even if I'm really careful, I'll get stung with a 20% restocking fee. Am I right?

Technically no if you return one of them without opening any accessories, etc. and basically in the state as sold. Under the new regulations if you were to use accessories, etc. potentially the retailer has some rights now to deduct some of the refund (what actually happens depends a bit on the retailer).

Reading back up the thread a bit IIRC laptops are a bit different as software activations can be used as an exemption clause.

 

[MikeB]

I don't work for ocuk but.it seems outrageous to me you.think it's okay.to order goods play with them and then expect a full refund

 

[Smurfin]

Technically no if you return one of them without opening any accessories, etc. and basically in the state as sold. Under the new regulations if you were to use accessories, etc. potentially the retailer has some rights now to deduct some of the refund (what actually happens depends a bit on the retailer).

That's the difficult part, I don't know how you can properly inspect a product like this without opening any of the accessories?

Either way I'm not going to open the box, unless there's a problem with the panel thats about to arrive.