I doubt anyone would pay £1500 for a B grade laptop which had been used and was only £1600 new
DSR - Returning Item
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I doubt anyone would pay £1500 for a B grade laptop which had been used and was only £1600 new
Soldato
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So, if we simply do not want the item after testing it (even if the item works perfectly);
We can send anything back within 14 days, as long as the item has not been used other than to test.
If the item has had no stickers removed, suffered no damage and if all accessories have not been opened...
...we will get 100% of our money back?
Is that correct?
Anything that you would have to do in order to test the item, break sellotape on box etc, would not count as damage?
Would it be wise to film the opening of expensive items, so we have some kind of proof that we only took it out of the box to test, then put it back in again?
I know that might sound silly but, you know.
We can send anything back within 14 days, as long as the item has not been used other than to test.
If the item has had no stickers removed, suffered no damage and if all accessories have not been opened...
...we will get 100% of our money back?
Is that correct?
Anything that you would have to do in order to test the item, break sellotape on box etc, would not count as damage?
Would it be wise to film the opening of expensive items, so we have some kind of proof that we only took it out of the box to test, then put it back in again?
I know that might sound silly but, you know.
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Associate
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I had a customer recently buy a new laptop and remove windows 8 from it completely when he tried to install windows 7. He failed to install 7 and left it like it.
He returned it as a change of mind and refused to pay any fee.
I now have a laptop with no os, no recovery disks and no recovery partition.
Unfortunately I couldn't enforce a fee as it was on a popular auction site.
But any way my point is that there IS idiot customers out there (I am not saying you are one of them) so I do not blame ocuk for saying they may charge a fee of up to 25%.
He returned it as a change of mind and refused to pay any fee.
I now have a laptop with no os, no recovery disks and no recovery partition.
Unfortunately I couldn't enforce a fee as it was on a popular auction site.
But any way my point is that there IS idiot customers out there (I am not saying you are one of them) so I do not blame ocuk for saying they may charge a fee of up to 25%.
Associate
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Why would you need to test it? I thought you'd be buying it not renting it?
Oh lawd, and to think we were told to stop moaning as well.
We were quite thoroughly assured that this wouldn't happen, and yet it is. So much for the price premium being for superior customer service.
Knowing Overclockers B grade it will go back on at £1600, sit there for a few weeks / months before someone realises it should be cheaper and only then does it see a price reduction. Every now and again they have a big sale which makes the prices acceptable.
I can imagine this happening quite a lot.
eg. you buy a new monitor, you turn it on to try it out and decide you dislike the contrast levels or colour calibration (for example) - you would be entitled to change your mind after testing it but would have opened up the box and accessories (power cable, video cable)
Associate
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So should the retailer lose money on a perfectly good working item?
I think not. It should be fair both ways. I think it is even good that retailers take items back in such a condition.
No it would be totally unreasonable for someone to buy a monitor blind over the internet and not have right of return.
If you bought in a shop, you would have been able to see the monitor working, see the display quality and characteristics.
If you buy online you are buying off a manufacturer's spec sheet and have no idea whether or not it's something you will actually like.
The law is designed to protect the consumer in cases like this, not screw them over.
If you bought in a shop, you would have been able to see the monitor working, see the display quality and characteristics.
If you buy online you are buying off a manufacturer's spec sheet and have no idea whether or not it's something you will actually like.
The law is designed to protect the consumer in cases like this, not screw them over.
If you open the box, according to other threads, then it can't be sold as new so you'd loose some of the refund.
Why should the customer loose out either?
Your forgetting that the customer is buying an item they haven't actually inspected themselves, especially if it is from an etailer. This is fine if it's something like a memory USB stick, heat sink or even an SSD hard drive but its a totally different kettle of fish with a GPU, monitor and potentially a CPU.
Would you call up a garage, order a car, pay the money and take delivery without seeing the car in person or taking the car for a test drive?
This is the problem I have. It's all very well changing the rules to stop retailers getting stung by idiots and people who flaunt the previous DSR law (I agree with that part) - returning items if they don't overclock well - but when the changes are basically open to wild guidelines and the potential of holding back up to 25% to restock an item, an item which had to be installed or setup to test, it's a bit daft.
It could be seen as though DSR favoured the customer but this system has swung totally the other way and has put people buying online in a pretty naff position tbh.
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Coil whine in very extreme circumstances is classed as a fault, I have had 100's of conversations with Gibbo and people on the forums regarding whine and it doesn't effect a graphics card's performance in any way, shape or form.
Most high end cards nowadays in fact any graphics card can produce whine when at idle or under load.
To clear things DSR no longer exists, it is now been re named the Consumer Contract Regulations (CCR)
You can read a little bit more on this here:
https://www.gov.uk/government/uploa...-additional-payments-regulations-guidance.pdf
Basically the new rules have put in place to stop some people taking the **** out of returning items back as it does happen everywhere.
Not everyone is like this but its the people who do take the **** which have spoilt it for the rest of the people.
If an item has been used in any way and returned unwanted a deduction can be made up to the contract price of the item itself.
Testing a card for coil whine and performance would really be classed as normal handling as you would need to check the card to make sure it is fine before accepting the item.
Obviously if the packaging was damaged and ripped to shreds a deduction would be made but if it was as new a deduction would more than likely not occur.
Regards
Bailey
Most high end cards nowadays in fact any graphics card can produce whine when at idle or under load.
To clear things DSR no longer exists, it is now been re named the Consumer Contract Regulations (CCR)
You can read a little bit more on this here:
https://www.gov.uk/government/uploa...-additional-payments-regulations-guidance.pdf
Basically the new rules have put in place to stop some people taking the **** out of returning items back as it does happen everywhere.
Not everyone is like this but its the people who do take the **** which have spoilt it for the rest of the people.
If an item has been used in any way and returned unwanted a deduction can be made up to the contract price of the item itself.
Testing a card for coil whine and performance would really be classed as normal handling as you would need to check the card to make sure it is fine before accepting the item.
Obviously if the packaging was damaged and ripped to shreds a deduction would be made but if it was as new a deduction would more than likely not occur.
Regards
Bailey
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Bailey that's all I wanted to know.
"Testing a card for coil whine and performance would really be classed as normal handling as you would need to check the card to make sure it is fine before accepting the item."
That answers my question spot on.
As always your a star, thank you.
Any chance that post could be added as a sticky in the GPU forum? Would stop all the "coil whine, can I return" threads.
"Testing a card for coil whine and performance would really be classed as normal handling as you would need to check the card to make sure it is fine before accepting the item."
That answers my question spot on.
As always your a star, thank you.
Any chance that post could be added as a sticky in the GPU forum? Would stop all the "coil whine, can I return" threads.
DSR no longer exists, this is a fact.
If they tried that on me my cc company would be getting a call
Your credit card company would point you to the new CCR and point out that the retailer is now well within their right to charge you a fee if they feel there has been excessive use of the product.
Associate
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I agree you wouldn't do that with a car, but if you are test driving it then you are returning it in the same condition as it was previously. If you hit a kerb or scratched it on a test drive then you'd expect to pay for that too..
In the age of the internet and the 1000's of reviews I think it is possible to find out if you will like an item before you purchase it. Well at least make it so there is a very high chance it is the item you want.
Anyway, these new law's are good, surely it will mean that companies do not have to factor into account the DSR returns when selling goods. So they can afford to sell at a slightly lower profit margin?
Oh I agree if you damage the car then you should expect to pay for the damage. But opening a box and plugging in a GPU to test for coil whine or to see whether the performance is to your liking, after spending hundreds of £s for that matter, isn't asking for much. If when plugging it in I break the fan then clearly that's my fault.
And it's funny you should mention the 1000s reviews because an OcUK staff member mentioned that too.
Trouble is everybody's perception of performance is different and unless the reviewer has exactly the same spec system as yourself then you won't know what the performance is like until the card is physically in your system showing you.
60fps at high may be fine to someone but it isn't to me. Facts and figures are one thing, seeing the performance for yourself is entirely different. Everyone is different.
Look at the reference 290s for example. 50% of reviews said they were quiet, 50% of reviews said they were noisy. Unless you buy the card and install it you don't know how noisy is noisy.
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^^ indeed
Can the OP confirm they were charged 25% of the laptop (of £1600) after having had it for 2 weeks. I'm quite shocked if this is the case...and i would be challenging it if i was the OP.
There is something not quite right there...a "restocking" fee should not be an aggregation of the item purchased but it should be a blanket marked price otherwise you have different (and exorbitant) fees being applied for the exact same process/handling costs..hrmm a rather disturbing state of affairs in consumer law protection.
edit: saw Bailey's above post...storm in a teacup!!!
Carry on!
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Surely things like checking if you like the performance of a GPU isn't something thats possible in a shop environment either though which is what DSR was created to protect against.
Surely thats stated by a DB rating by the manufacturers? So surely the only way you could return it would be if it exceeded that range (which would be covered by an RMA anyway)
Surely thats stated by a DB rating by the manufacturers? So surely the only way you could return it would be if it exceeded that range (which would be covered by an RMA anyway)
This is an interesting thread. Just out of curiosity and now that retailers have some protection, would anyone here freely admit to buying items with the sole intention of playing with them for a weekend, and then sending them back? I've personally never done it, but I imagine it must be absolutely rife.
No i've not Worthy, i'll admit that i did once comtemplate buying a Squeezebox Duet to use the remote to set up my Squeezebox receiver and then sending it back but couldnt bring myself to do it so just bought a used one which i knew i could sell on without much loss.
It's the same with lots of things though i suppose, some people are happy going on test drives where they have no intention of buying the car or demoing HIFI equipment just because they fancy it.
Don't get me wrong i'll sometimes go in and have a chat with a dealer about something if its quiet if it's something i may one day buy but i'd never request a demo without the intention to purchase.
It's people like that which have caused them to change the DSR rules because it just takes the **** out of retailers and wastes their time to such an extent that they tar everyone with the same brush.
It's the same with lots of things though i suppose, some people are happy going on test drives where they have no intention of buying the car or demoing HIFI equipment just because they fancy it.
Don't get me wrong i'll sometimes go in and have a chat with a dealer about something if its quiet if it's something i may one day buy but i'd never request a demo without the intention to purchase.
It's people like that which have caused them to change the DSR rules because it just takes the **** out of retailers and wastes their time to such an extent that they tar everyone with the same brush.