I think most customers can't understand it, and some don't know enough about the energy market and value the certainty (although there are no good fixes and the price cap will change each time it's revised after every few months). I knew of it for a few months before I joined but was hesitant because of not knowing enough about the market until reading the MoneySavingExpert page about the forecasts of the energy prices saying it's predicted to come down.Octopus by far have the best customer service I've seen out of suppliers
Enjoy the savings.
It baffles me why more and more don't jump ship and go to tracker, it's the cheapest tariff on the market for over a year and easy to switch out if needed (assuming just standard usage no cars)
The one thing Octopus could do better is to display the historical prices on their tariff page so that some people would be able to be more confident in going that route. I found their tariff page which showed their formula about how the price is calculated from the wholesale energy price more confusing because I thought the energy sites showing historical tracker prices were the prices before they go through the Octopus formula to get the final rate, leading me to think there wasn't much saving in it.