Soldato
These fixes are preying on people's fear of future rises they are bad value.
By not working do you means its not sending the reads automatically and you having to manually read it or do you mean its not reading itself and you cant read it either?The customer support for these energy companies (British Gas for me) seems to have nigh on collapsed as well.
I'm on SVR for electricity with a smart metre in a new build house. The smart metre doesn't work (And I've reported it, waiting now well over a month) so I had 0 consumption charges from date of move in till I gave a fixed reading. Because the fixed reading was after the price cap and they'd already "billed" me pre price cap, we were billed the full amount 7 months usage on the new price cap.
Rang up and the first guy understood exactly and said he'd get a new bill revised.
A month later and nothing happened, rang up again and the next person couldn't understand and said I was billed correctly.
Got online and then they reversed the charges, I provided a metre reading point on the 31st March so they could bill December-March old price and April - Then on new price. For some reason I was billed a total of £60 for that entire 7 months......................
Rang them again today and everything got reversed and instead of £60 for 7 months I've been billed £57 for 8 months.......
So now I'm sat on a ton of credit that is British Gas's they seem incapable of billing me for, they're messing with my direct debits and I'm at the point of giving up trying to correct it.
By not working do you means its not sending the reads automatically and you having to manually read it or do you mean its not reading itself and you cant read it either?
Problem is there is a huge turnover in the call centres for energy suppliers at the moment. I know we have a lot of people stressed to **** in our contact centres or on the sick due to the demand and the abuse they are taking daily for things that are beyond their control.
Try to be nice where you can.
These fixes are preying on people's fear of future rises they are bad value.
The customer support for these energy companies (British Gas for me) seems to have nigh on collapsed as well.
I'm on SVR for electricity with a smart metre in a new build house. The smart metre doesn't work (And I've reported it, waiting now well over a month) so I had 0 consumption charges from date of move in till I gave a fixed reading. Because the fixed reading was after the price cap and they'd already "billed" me pre price cap, we were billed the full amount 7 months usage on the new price cap.
Rang up and the first guy understood exactly and said he'd get a new bill revised.
A month later and nothing happened, rang up again and the next person couldn't understand and said I was billed correctly.
Got online and then they reversed the charges, I provided a metre reading point on the 31st March so they could bill December-March old price and April - Then on new price. For some reason I was billed a total of £60 for that entire 7 months......................
Rang them again today and everything got reversed and instead of £60 for 7 months I've been billed £57 for 8 months.......
So now I'm sat on a ton of credit that is British Gas's they seem incapable of billing me for, they're messing with my direct debits and I'm at the point of giving up trying to correct it.
Last I saw about 70% of people are now on the default caps but yeah, still a good number on long fixes from before the issues started.They are simply a gamble no? If you had fixed when the last set of price projections were released you would be doing much better than most of us. The energy companies are covering their asses.
You have to realise that there are still a fair few people on fixed deals that mean they are paying £1400/year avg. while the actual price is going to be well over double that so all of us that are not on those old fixed rates are basically subsidising the lucky few.
I'd have thought most situations where bills are included as part of the rent will be in buildings of multiple occupancy where the bill payer will receive £400 for the whole property. Should still be passed on but wouldn't be £400 per tenant.If only this wasn't predicted in forums within minutes of the announcement.
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£400 energy payment: Fears landlords to keep renters' rebate
Where a tenant's bills are included in their rent the energy rebate will be paid to their landlord.www.bbc.co.uk
Back then the scheme was supposed to be a loan, 200 off energy bill now, to be added to your bill later. THAT had multiple problems.If only this wasn't predicted in forums within minutes of the announcement.![]()
If only this wasn't predicted in forums within minutes of the announcement.
![]()
£400 energy payment: Fears landlords to keep renters' rebate
Where a tenant's bills are included in their rent the energy rebate will be paid to their landlord.www.bbc.co.uk
I wonder has it been announced when the SC hike for the liquidated companies expires? Those predicting the SVR are all keeping the high SC in place as far forward as the prediction goes. But surely at some point that SC has to come back down?It's the standing charges that are a killer for me where I live, they are a **** take.
It wasn't sending metre readings, but it's easy enough to read.
So in my account for metre readings it says "****" then 4 months later the exact same metre reading. British Gas didn't flag it but just simply didn't charge consumption charges for that period.
When I gave a reading I was billed a massive amount and I worked it out that they'd billed my all on the new cap, which has been reversed but even after giving them up to date metre readings I've only been billed a paltry amount.
So as it stands right now having been here since December, my "up to date" billing for that period is £57.
Which is obviously completely and utterly wrong
It should be at least £500.
The new one might be worth taking come November. I know it will be annoying not as good as v3, but will very likely be better than what the December cap is.Gutted that I missed the gas tracker. I reckon that will be looking very good by January.
They'll keep them high indefinitely I fear. Consumption will drop massively once these bills start to drop and this will shield against that to some extent.I wonder has it been announced when the SC hike for the liquidated companies expires? Those predicting the SVR are all keeping the high SC in place as far forward as the prediction goes. But surely at some point that SC has to come back down?
How does the energy unit price work out at the moment, are you able to switch enough usage to the cheap night period to make it cheaper on average than the SVR cap?The new one might be worth taking come November. I know it will be annoying not as good as v3, but will very likely be better than what the December cap is.