Divorce and get your own flat, it's your cheapest option mate
Energy Prices (Strictly NO referrals!)
- Thread starter DXP55
- Start date
Just to make you aware, your smart meter will not be faulty. If your SM is showing different usage data each day without fail (aka not the same amount each day), its not going to be wrong, it physically cant. You need to look into this deeper and maybe have difficult conversations with whoever you live with.
Gas, seeing it's 3 or 4 times cheaper to run and it can fill the tank with hot water in 30mins. I think i can probably get away with turning it on twice a day for 20mins
Probably not but people are having issues with them and the suppliers are aware
Octopus not helping - Page 6
Thank you. The meter stopped. No usage. It is so confusing. Now wondering if it’s the boiler. Was replaced last year just before the meter.
forums.moneysavingexpert.com
That's a gas meter but its been acknowledged a defect can cause some issues with readings (2nd post down). Some speculation about a firmware update gone wrong but not confirmed.
Soldato
Is that so? Because mine is definitely wrong. Despite using 3-5kwh per day of electricity the highest £ value by meter has shown this week is £0.20 . Kwh reading is correct, unit price is correct, but £ reading is wrong. Has been since the last price cap increase in April
Your in-home display could be wrong, they go wrong all the time. That is NOT your smart meter no matter how many people like to mix them up.
The amount you are being charged will be correct (on the bill)
The IHD's go wrong all the time, they are not gaurenteed to work, assuming that's what they are referencing. Consumers have no room to whine about them not working either as its a nice to have not a need to have.Probably not but people are having issues with them and the suppliers are aware
Octopus not helping - Page 6
Thank you. The meter stopped. No usage. It is so confusing. Now wondering if it’s the boiler. Was replaced last year just before the meter.
That's a gas meter but its been acknowledged a defect can cause some issues with readings (2nd post down). Some speculation about a firmware update gone wrong but not confirmed.
Your meter however will be working correctly and reporting the usage back to your supplier. Your BILL will be correct, the IHD is irrelevent. The screen on the METER itself can go blank or stop moving, that happens also but rarely.
I'm assuming you are relying on the IHD to report the correct information instead of using the meter itself.
But her bills are based on meter readings and the response from Octopus implies the meters can go wrong.
Its not likely but possible.
Yeah. No idea why you were running an immersion heater
Firmware updates can mess them up, it doesn't happen often though.
A firmware update going wrong would mess up the bill completely (as in make it skyrocket or even stop all together)
Also keep in mind the adviser could just be saying anything to shut the customer up, it takes a LONG time to investigate and even have a solution to smart meter issues.
Associate
Yes, why does it take so long? It took Octopus 4 months to investigate why our smart meter had stopped sending readings and book an engineer to come (and they wouldn't have done that without my fortnightly chasing up and getting it escalated) and 10 minutes for the engineer to sort it (power off transmitter, power back on, done).
They had all the info in the first email (what had happened, what the lights on the meter were doing) to have a good idea of what was going on.
Fines. If they go out to a SM that is working and they exchange it, they are fined hundreds. They would rather do whatever they can to fix the problem remotely before going down physical appointment routes.
Also each appointment costs money.
Associate
Watch your electricity meter's display (not the IHD, the one on the smart meter). Turn everything off on your fuseboard. Does the meter's display stop increasing?
Then turn each circuit on in turn. See how the load changes (the IHD is useful for that if it's working well) to get a feel for what's using what.
Associate
That's crazy, but so is much in the world
I get that. Don't send a person out if you can avoid it. But if no data's coming from the meter and you can't connect to it remotely that must be a sign that it's going to have to be boots on the ground.
You also have to take into account how long it takes for the individual departments to speak to each other. I know at EDF if I had a smart meter issue to report, I'd have to fill in a form to the smart team and I was lucky if they even looked at it within 2 weeks. You then get a reply from them saying they will try remote fixes. Then you have to reply back to them as they either have not fixed the issue or you are still waiting and wait again for another week, its all a waiting game as the smart team are the only ones who can authorise an engineer to go out. Then you need to wait for an engineer slot to be available which could be another month+ wait. I despised opening SM complaints as they are open months sometimes and you have to keep in touch with the customer every week, its so bad.That's crazy, but so is much in the world
I get that. Don't send a person out if you can avoid it. But if no data's coming from the meter and you can't connect to it remotely that must be a sign that it's going to have to be boots on the ground.
Not sure about other companies but EDFs process is a crap shoot.
Associate
As I'm not on a smart meter I don't know if this will apply but have you taken meter readings from the actual meter and see what you use over the course of a day/week or anything? I'd recommend a wattage plug as well, very handy things just to actually see what things pull from the wall. I mean, it might seem mad but my mobile takes about 20w for most of its charge (and sometimes I let the phone die before I charge it) but it was just surprising to see. I think it actually slows it down from about 80% to 100%.. Apologies I digressed a bit but hope that might help a little
Soldato
My IHD display has never shown the right price, I just use the watts/kwh used instead, can work it out easily enough usually.
That might be one option but I'll have to wait until i have a day on annual leave
That's what i meant by going the fine-toothed comb, i got a wattage plug reader from Amazon and went through the whole house taking readings, it was quite an eye-opener!
I have a 4-year-old Android and that was only pulling 10w and charged within the hour, seems like I have a pretty efficient mobile. But on that front, i have taken to fully charging my phone, smart watch and my battery power bank every day at work to minimize having to charge at homeI mean, it might seem mad but my mobile takes about 20w for most of its charge (and sometimes I let the phone die before I charge it) but it was just surprising to see. I think it actually slows it down from about 80% to 100%.. Apologies I digressed a bit but hope that might help a little
Soldato
I suspect your talking about your IHD which isnt the smart meter. Often incorrect displays with the IHD can be fixed by the supplier rejoining the IHD to the smart meters or by simply turning the IHD off fort 5 mins and turning it back on.
@HungryHippos
Sounds like yours just need linking which is about a 10 min job and can be done remotely by your supplier